Our order was thru bedbathandbeyond.com, but this is your sign to never order large furniture that…read moreyou can't lift yourself through this company. Since our couch order was heavy, we opted for 'room of choice' as our delivery option, which included the delivery team carrying the couch up a max of 2 flights of stairs. This was needed by us because we're on the 3rd floor of an apartment that doesn't have elevators. On the day of delivery, the 3rd party delivery service that's contracted with BB&B sends us something with fine print that states they only carry orders over the threshold of the building, and leave it there. When we ask to maintain the service we paid for, our delivery was cancelled, pending working it out with BB&B customer service. Next, customer service repeatedly tries to tell us we requested something outside the listed terms of 'room of choice' delivery, thinking we were asking them to go up more than two flights of stairs. Once they finally understood we didn't ask for anything that wasn't included in that delivery option, tmhey told us they would refund the extra money for the delivery option we paid for, but it was up to us to take the couch up the stairs. When we told them that was unacceptable and wanted a refund, they initially claimed it would be labeled "buyers remorse" and we'd be charged anywhere between $100-695, which would be 50% of the total price. After standing up for ourselves and pointing out that this was false advertising, (we were denied a service that was included in what we paid for), they eventually granted us a full refund, after weeks of arguing back and forth. What a nightmare. The company never took any responsibility in the process for contracting with a company that refused to meet a service they advertised, nor did they attempt to find another delivery service that could accommodate. Pathetic customer service, they lost a customer for life. Don't order online with them!

I can't believe that I haven't reviewed this store yet. When I first moved in Cleveland in August…read more2017, I visited Bed Bath & Beyond a lot to browse and shop at little for my new apartment. My roommate and I back then ended up buying some curtains which I believe was from this store. This store has a TON of different things for your house such as bedsheets, lamps, kitchen utensils, bathroom accessories, etc. If you happen to be hungry as you checkout, they sell snacks and sweets (candy) at the checkout lane. Recently, I visited in September 2019 to buy a new duvet cover and sheets for my bed. The whole set costs about $60 and it came with pillow covers and a decorative pillow. The store associates have always been helpful whenever I've had a question. I'll be back if I need something for my current studio apartment. **** - 130 total reviews in 2019 - 339 total overall Yelp reviews - Reviewed on 24 September 2019

Nice to work with someone you can trust to do a good job the first time. Professional,…read more on-time, great communication. We will do business with them again.

This is looong overdue and well deserved. I had contacted a couple of companies I liked from their…read morepics and reviews and Damian was the first one to respond, almost immediately. After talking to him and explaining my time limit and everything, he said he could do it so I hired him on the spot. Our projected start date was originally June 1st, but didn't start until June 12th due to change orders at other jobs they were busy with. Ryan was the lead on my project and they were a pleasure to work with. In the end we had a mishap with Lowes and a couple of things that Mike came out and fixed, but in the end we got our beautiful little bathroom remodel, I've referred Damian's info to a few people, and would definitely work with Damian, Ryan, Mike, and again.

Elite Custom Builders built a deck for us at our last house which was proof of their quality,…read moreeffort and dedication to providing great service and exactly what we were looking for. They also built our current home which we've been told by many is rock solid in terms of construction quality and continued proof of their attention to detail. They are fair on pricing and will walk you through the steps in an easy to understand process. If you choose them for your building/remodeling project, you will truly be impressed with the end result.

Elite Custom Builders remodeled our kitchen and what a great experience it was. Randy and Kyle…read moretreated our house as if it were theirs. The cabinet installation was nothing less than perfect and the attention to detail was amazing. They were neat and respectful to the property both inside and out. Randy took the time to answer any questions and made sure we were kept up to date on the progress. Elite Custom Builders is a definate yes in my book!

Amazingly great quality granite and top notch instillation. I cannot recommend this company enough…read more The work they do is amazing and very exacting. Please give them your business it you are looking for a good deal as well as quality work this is the place!!!

Owner not keeping his promise. We asked him to not sell us soft stone and assured us it's not going…read moreto chip or stain and that it is just as hard as granite and better. Less than 6 months later it's all chipped and stained. It took 6 months to reach the owner and he is now telling us there's no warranty. He's very rude on the phone and even hung up on me while talking to him. His installation is terrible. His guys cut thru electrical wires and had to break open all the walls to get the counters to fit. The seams are terrible and not complete. They tried to repair the chips but they look terrible as well. I'd stay far away from these guys. Very lousy installation and cheap work. Owner is very hard to reach on the phone. Very poor communication and no customer service.

We just completed our kitchen remodel with cabinets and granite direct. I interacted with many…read moreemployees and visited the store multiple times while making my choice of granite. Everyone was so polite and helpful. The finished product is gorgeous! The cutout work is flawless. The installation was easy and the installers were very competent and pleasant. I tell everyone I know that if they're looking for countertops to go to cabinets and granite direct.

Horrible experience the owners are very unprofessional and will charge your card for more money…read more Check there website for more bad reviews. Thank you Rod Hilton

I began speaking with Scott about repairs to 2 units of a rental property. He advised he would…read morevisit my property the next day and call me when he was there. He never called. Never responded to my numerous text messages and calls to inquire about the quote he said he would get me. Completely unreliable.

From the owner: TrueCraft Remodeling provides Kitchen Remodeling, Bath Remodels, Door & Window installation and…read moreReplacement, Siding Replacement & Installation, Basement Remodel, Interior & Exterior Painting, Ceramic Tile Installation, Hardwood Flooring Installation, Laminate Flooring Installation, Gutter Repair & Replacement, New Deck Installations and Repairs, Fencing Repair and Installation, And Much More

Iris was excellent as our designer for our new kitchen cabinets, countertops, and sink…read more They have been in over a year now and I love them all. My issues were with the contractor that was suggested. After a year several of the cabinets loosened up. I had another contractor check it out and he discovered the cabinets had short less than 1/2" screws holding the lazy susan and other cabinets which broke away and also many of the other cabinets loosened. I did not call Iris due to the fact it was installed improperly and that was my choice for contractors not her fault. So just make sure you watch who you hire to install. They leave that to the customer. This was all new to me,Learned alot

Terrible experience! I'm going on 3 months now and stop…read moredon't have all of my furniture. Northeast broke my items twice! I've called channels 3, 5, 8 ,and 19.

please do not by cab from here. I have spent a lot of money on these cabinets and have gotten no…read morehelp when they are different colors and do not match. this has delayed my kitchen project by 2 months thus far and I'm no closer to a solution. they have now told me its how they are suppose to be and to deal with it. not once have they actually come out to see the issue or how horrible it looks! save yourself the misery go elsewhere

Let me say that what makes this place is the employee. We really like how Gene (I hope that is the…read morespelling of your name) helped us through the process of a quote for kitchen cabinetry. He took his time giving us advice about the pieces that we should consider, etc. We went there a little late in the day so he had to juggle a little bit to get things done. He's a great multitasker. Although he was answering phones, checking inventory, this and that, we never felt disconnected from his help. Although we are unsure of our projects scope or timeline, it was great to have come and get some help. Good luck to you and the Cabinets to Go Crew!!

If you're looking to get a great deal on quality furniture, then Arhaus - The Loft will deliver…read moreexactly that. The challenge, if you are new to shopping the store, is that there are a few things you will want to know. 1) Most of the items in inventory come with some minor cosmetic issues. That is why the cost is often half the price of going to Arhaus. 2) They do not offer delivery, so you will need to arrange pickup on your own. 3) Additional sales are ran often and you can score up to an additional 30% off the already reduced prices. I think that sometimes people give this place a bad rap because they go once and they don't see much inventory, or they see items that are damaged. I was guilty of this after the first time I went. I then learned that this is a store you need to go to often as they are always getting in new inventory. Once I started going more frequently, I actually enjoyed the store much more. Not to mention, I found some great deals. Will what you buy from this store be perfect, probably not. Will the items you buy come at a fantastic price, and you will most likely be the only one that knows there is a cosmetic issue, probably. All in all, it's worth it!

Nice spot to find some amazing finds! Find a beautiful rug, coffee table and two accent chairs…read more Miguel was super helpful and extended great customer service!