Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would check them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation! read more

I work in a small home office and we needed the first floor of our carpet replaced before a big out of town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch. read more

We had carpet installed in our sunroom and a runner up both set of stairs. Everything looks great and the quality of work was fantastic. Not to mention we had them install glass tile backsplash in our kitchen when we had it renovated and it turned out awesome. Very professional service and extremely happy with the results. read more

One of the worst service experiences I've ever had. The installer was 45 minutes late past the 1.5 hour arrival window we had been given. When I called the store to check on the installers arrival time; they responded with, "someone should have told you he's a late starter." When the job was done they didn't clean up & didn't take the carpet padding & trimmings with them. When I spoke with the salesperson to express our disappointment with the install, we were told they'd speak with the installers & offered no other resolution. We recently had Lowe's do a carpet installation & it was done on time, they vacuumed & took the scraps with them. Consider Lowe's if you're looking for carpeting! read more

Great service and great product. We really enjoyed working with their team. We have used them for carpet, tile work, and hardwood refinishing on multiple houses and have been completely satisfied with the end results. You can tell they put family first as a company and aim to satisfy all types of consumers. We highly recommend their products and services. read more

The staff at the store was very friendly and helpful. On our first visit we were not sure what we wanted or needed. We were replacing 20 year old linoleum, we thought we needed wood flooring to satisfy our needs. We discussed cost, maintenance and durability. Even though it wasn't the most expensive choice, we were convinced by Shelly that linoleum done properly would be perfect. We took home some samples to get a good color match. After making our choice we went back and made arrangements for measurements. All arrangements were made before we were even ready for installation. After deciding when we would be ready, we agreed on a date. Jim and Al came out and did a beautiful job. read more

Did a fantastic job carpeting my stairs! The gentlemen really did a fantastic job (and the price was good). I would recommend this group!

An absolute rip off. Our upscale home had the flooring work done by Permanent Floors Carpet One at construction. We bought the home a year later. After only 6 years, all the padding pulled away from every edge in the house, especially the stairs. I complained relentlessly to Permanent Floors only to be completely ignored. Only when I complained to Ream Builders owner did I finally receive a call from Permanent Floors. This took about 3 months to accomplish. A rude representative came out and told me they'd fix all for approximately $100 per hour! No warranty at all was honored. None. Literally dozens of areas were affected. We have replaced this carpet with a reputable firm who advised us that not one of the steps had even been tacked down or secured in any way. The carpet was jammed into the corners of the steps and that is why the padding slipped by several inches on every step. He also commented how the padding and workmanship were the poorest quality he'd seen. He was shocked this carpet ever passed any type of inspection. The company wants to rip you off with junk, and ignore you when an issue comes up. With all the quality, reputable companies out there, please do yourself a favor and save yourself a multi- thousand dollar mistake and skip this place! read more

Great customer Service,quality product wonderful craftsmanship! I have had wood floors,tile, and carpeting installed by Permanent Floors and recommend them to everyone! read more