Pucher's Design Center performs before and after the sale.
Months of searching for new carpeting at stores throughout the Cleveland suburbs taught us most of what we did not like for one reason or another. By the time we remembered that Pucher's was right in our town we were ready to give up. We are so very glad we went to "just one more store." Pucher's had many of the same carpet samples we had rejected elsewhere, but it also had others we had not seen. It also had Claudia, who provided a higher level of customer service, including a great capacity for listening to and understanding our pain points and offering suggestions. Her visit to our home to see the existing palette, review the paint color changes we were about to make, and to better understand our life style, was refreshing, and a very helpful game-changer. With her help we selected 1,638 square feet of carpet that hit all our important points and bought it at a competitive price.
The Pucher's Carpet Installation Team was described to us as simply being the best. An easy claim but hard to believe without prior experience, so we were both skeptical and hopeful when installation day arrived.
Carpet installers Tom and Dave were outstanding in every way. The installation plan was built to meet our needs for moving furniture; coordinating with our pool table experts to disassemble and reassemble our pool table on site; and maximize our comfort during the four days allocated for this installation.
Tom and Dave were conspicuous experts in the use of carpet, padding, tools, skill, generosity and humor. We were amazed at the quality and speed of their transformation of our floors. Through it all they answered our sometimes-foolish questions with thoughtful answers that educated us as well as making us smile.
We give Pucher's 5-stars for helping us make the best carpet selection for our needs, plus another 5-stars for having the Tom and Dave carpet installation team, whom they accurately described as "the best."
Thank you, Pucher's-owner Ari Schabo, for setting such a high standard for customer care and service. It exceeded our expectations in every way. We can honestly recommend Poucher's without reservation and invite them to give prospective customers our phone number, or to bring them to our home to see the quality of their work first-hand.
Respectfully,
Robert and Darlene Schaefer read more
