I truly struggled with leaving this review, however, had I known how this project would go, I would…read morehave chosen a different company.
We initially chose this kitchen design company because we thought we were paying a premium price for a professional, full-service job where they would take care of everything for us. We have successfully worked with several different contractors in the past and had few issues, but this 8-week process was an incredibly stressful renovation where we ultimately did not feel comfortable in our own home.
We are happy with our final kitchen. Scott provided a somewhat detailed labor sheet and was super nice to work with, but there was little detail as to what we were responsible to purchase. Delaney was amazing to work with and went out of her way to help with choices, sending modified renderings each time I changed my mind. The electrician and the plumber were wonderful, as was the countertop installation crew.
Sales vs. Reality
The project started off well prior to construction, and the owner came out to draw up the quote. During the sales process, we were explicitly told that the company has three teams of contractors they utilize. In reality, they sent just one single contractor, Robert, to do almost everything by himself, using his own sub-contractors only for the plumbing and electrical work.
Useless Supervision & Hostile Contractor
The company's project supervisor was completely useless and could barely hide his impatience with our valid requests and complaints. The contractor (Robert) was rude, difficult to communicate with, and argued with our requests. Mike (the supervisor) told us they know Robert is difficult, yet they still use him. They said they would talk to him, but that only backfired, making him even more hostile and causing bad feelings to escalate all around.
Complete Lack of Daily Cleanup
There was almost zero cleanup done in our home or in the garage where Robert did his cutting. The kitchen floor was a hot mess of debris, mud, and sawdust at the end of every single day. Because we needed access to our stairs, we were tracking this filth all over the house and had no choice but to clean the kitchen ourselves every night. Robert also left sawdust completely blanketing our entire garage--covering our car, floor, and workbench--requiring daily cleaning on our part. We even had to purchase a plastic liner to place on our stairs just to prevent the mud and debris from his shoes from destroying our carpeting. This is absolutely not something a client should have to do when paying for a premium service. Upon completion, I had to clean out every single cabinet and drawer because they were filled with sawdust.
Negligent Property Care & Cut Corners
We constantly had to step in and micromanage the construction:
* Robert dropped the drawer for the end base cabinet, broke it, and simply left the broken drawer sitting on our garage workbench without saying a word. We were so exhausted by the constant fighting and hostility that we didn't even bring it up; my husband just fixed it himself so we could get it installed (which it never was).
* After demolition, a massive amount of construction debris was piled directly against our siding. It sat there for three days until I had to explicitly demand they come remove it.
* Robert used the top drawers of our expensive brand-new, unprotected cabinets to store his tools and gear during construction. This carelessness left gunk and an actual scratch inside one of our new drawers that we had to clean up ourselves.
* After tearing the walls down to the studs, they wanted to just stuff some insulation into large holes (you could see the outside siding), ignoring our warnings that the wall gets freezing cold in the winter, not to mention the holes already had old insulation in them that did nothing. Ultimately, my husband had to fix the holes himself to ensure proper coverage.
* They attempted to run a flexible refrigerator water line inside the wall instead of using industry-standard PEX or copper, which is a major leak hazard. We had to argue with them about this as well.
The Bottom Line
At the end of the day, we want to be fair to the craftsmanship: we are grateful that the cabinets are aligned properly, Robert did a good job on the walls, the flooring turned out beautifully, and the ceiling looks great. But the physical end result does not excuse a grueling process or blatant misrepresentations. Given the severe lack of oversight and the fact that we had to fix their mistakes and clean up their messes daily, we hoped they would offer a small goodwill discount. Instead, we received only excuses and apologies. I can't speak for the other "teams" of contractors, but if you hire this company and you have Robert, be prepared to manage the project, clean up the job site, and handle a hostile subcontractor entirely on your own.
