I had used this company for a larger job earlier and was very happy with their service. When it…read morecame time to update a bedroom, I contacted them again since it had gone well previously. I worked with Darrell both times. He was prompt and efficient. The installer had been to my house as well. It is nice to work with the same people. Again, the job was completed in a single day and the work excellent.

They did an outstanding job!!! Darrell, Dave, and the entire crew were incredibly professional,…read morerespectful, caring, and knowledgeable. Their craftsmanship was fantastic and their work impeccable. I really appreciated that they left everything clean as well. I highly recommend them!!

From the planning to the installation, I couldn't be more pleased with Flooring Concepts. Everyone…read moreI worked with in selecting my flooring,- Kirk and Carol to the installation team - Tim and Giovanni were top rate! I am thrilled with my new floors and would highly recommend Flooring Concepts. I give them a 10++++++

Our experience with Flooring Concepts was very disappointing. When we were scheduled for service,…read morethe timeline suddenly changed from what it was when we signed the contract. We felt scammed because timing was very important to us, but had to proceed despite feeling the owner was dishonest. The crew that was sent to install (Tim and Giovanni) was unprofessional and made a lot of mistakes. It got to a point where we felt uncomfortable with them in our home. When they did show up, we caught one of the workers laying on our new carpet and rolling around. When we brought up the issues to the owner and installation manager (and sent proof), they did not seem to care. It seemed as if this was normal for them. Any solutions were brought up by us and no solutions were provided by the company. We even had to point out a lot of mistakes that were made that the installation manager missed. At one point, we had to facilitate getting our carpet to our home because one of the workers wanted to leave and we had to do the labor of carrying the carpet into our home. When we finally got another crew out, they were confused about why our project took 7 days when they said they could have it completed in 2. At the end, when discussing with the owner, we felt he was he acted rude, aggressive, and condescending. The dishonesty and lack of communication throughout the process was the worst we've experienced through 5 years of home improvements. An actual quote from the owner was, "I only care about the numbers." After fighting with them for a week, the end product is acceptable but not as expected or worth the price. This company does not care about the job they do, they say themselves they only care about the numbers.

I was under the impression Dewey was expensive. Imagine my surprise when I saw prices as low as…read morewhat I was looking at in Cleveland and better quality!! The customer service at Dewey was amazing!! We were kept informed of production through phone updates which were greatly appreciated! I can't say what a great experience!!

This is an update to my previous review. I was upset that after 15 months the leather in my Lazy…read moreBoy was failing. Even though the chair was out of warranty by a few months, Dewey assisted me to have the chair repaired. The problem was really the fault of Lazy Boy but Dewey made it right. They saved me as a customer with their outstanding customer service. They really stand behind their merchandise and I highly recommend them.

They absolutely are not a good place to buy carpets. I learned my lesson 5 years ago when I bought…read morecarpet from them and every time I ran the sweeper it would be full of carpet fuzz and fibers. I called and told them it had to be rotten or something so they came and took what I got out of my sweeper I had saved all of it and it was a lot. After about 2 weeks the owner called me and said it was dirt . And they really made me mad because I am a pretty much spotless house keeper and I live by myself so I know for a fact it isn't dirt. I am an old lady and saved a long time to buy new carpet and now 5 years later I just had new carpet put down again the people that took up Jamie's old carpet said it was rotten it took them for ever to clean the mess up it left on my floor. I think it's because I am older and people do what ever they want to older people because we don't have anyone to stand up for us because our children have to much to do to pay attention to their parents. So we just get treated Badly.

Very straight forward and honest. I knew the exact flooring I wanted and had priced it at many…read moreother flooring shops, both local and nationwide. They had the best price and were extremely easy to work with. It's very refreshing to deal with a no BS company.

When went it to discuss new carpet at Westlake had just bought new home and based on commercial…read moreover the years thought would be someone wanted to buy from. Not much time spent with us but took 4 samples. We were told someone would call to set up measurement after a week no one touched base so we called they said oh we wrote down number wrong. Strange as they had repeated back and had email. No email. After finally came the guy that took measurement said office would call next day after almost a full other week we had to call and it was evident hesitated and then said oh just came in I will call you later. He did and price was fair. However at that point it left that feel how would install be handled. We decided at that point to call another place they were not cheaper but they from start handled things the way customer service should be.

From the moment we walked in the store...to when our installer left...the experience was perfect…read more Price was reasonable, installation was flawless. The installer even called back to follow up. I am over the moon...happy with Calvetta brothers...and don't forget their sister...Casey. It should be Calvetta Brothers and Sister...but who am I.

Would not take back unused product. I asked to see the paperwork that stated "all sales final" and…read morewas told "tell it to the lawyers". Rudest interaction I've ever had at retail. At no time was I ever informed that they would not return unused product if that's your policy it needs to be explained.

We had our floors redone back in April and we absolutely love them! We have three dogs and carpet…read morewas just not working for us anymore so we decided to go with luxury vinyl flooring. The owner of Attractive Kitchens and Floors was extremely friendly and personable. Scheduling and planning was very easy and they quality of work was fantastic. They even let us choose to do some of the work ourselves to save money which was really nice. We have had the floors for 6 months now and they are holding up beautifully to all of our furry friends. My husband and I feel like we have a home straight off of HGTV! We highly recommend this company!

I visited Prosource a couple of times in the past (ordered carpeting, tile, and hardwood flooring)…read morethrough them in the past) and saw that they now had Glass Shower doors (and we were in the market for new shower doors!) . I requested a quote and followed up a few times...never did receive the final quote (I received one quote but it was the wrong frame material and there was supposed to be a corrected quote...that I never received" AND the quote did not have any approximate measurements on it so I could not accept it as ut was submitted anyway...strange that it was EXTREMELY (3x the cost) expensive compared to the custom glass quotes (2) I received. (I suspect the dimensions that the company quoted were incorrect but there wasn't anything written on the quote) The last I heard (SEPT 2) was "We have a new Basco representative, our pricing must come from but he has not gotten back to me yet. As soon as I receive it, I will get the quote over to you. Sorry for the delay. " I never followed up after that. The reason I go to Prosource is they have a list of decent installers (at least for flooring and tile) And the people working at ProSource used to be extremely knowledgeable....I did not get that impression this time.

One star because YELP doesn't allow zero. **BUYER BEWARE** DO NOT USE THIS CARPET WHOLESALER…read more As I write this, I have had padding and exposed tack strip throughout my entire living area of my home because the salesman at Prosource can't read basic measurements and do simple math to correctly order carpet for a room. He failed to order enough carpet to cover it, so when the installer came out it was a foot and a half short. THEN they wanted to charge me almost $700 MORE to reorder it correctly. Meanwhile all my furniture has been sitting outside under a tarp for 2 days while I tried to resolve this with them. Horrible customer service. ABSOLUTE RIP OFF. There are many places you can but carpet. Go ANYWHERE but here.

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.