I had used this company for a larger job earlier and was very happy with their service. When it…read morecame time to update a bedroom, I contacted them again since it had gone well previously. I worked with Darrell both times. He was prompt and efficient. The installer had been to my house as well. It is nice to work with the same people. Again, the job was completed in a single day and the work excellent.

They did an outstanding job!!! Darrell, Dave, and the entire crew were incredibly professional,…read morerespectful, caring, and knowledgeable. Their craftsmanship was fantastic and their work impeccable. I really appreciated that they left everything clean as well. I highly recommend them!!

Brian was easy to work with, professional and reasonable…read more My carpet needed stretched and that's what he did. They did what they promised and for the amount they quoted me. I appreciate this in someone I hire for a job. I would recommend them!!

Brian is an expert who repaired the uneven places on our wall to wall carpet & also cut a large…read morecarpet to make three smaller rugs.

We tried several stores and finally found what we wanted at Scarvelli. They had the exact carpet…read morethat we wanted to replace and did a great install

Great selection and outstanding service! Professional installation and attention to detail. Will…read moredefinitely use this company again. Best flooring and prices in the Avon, Ohio area.

From the planning to the installation, I couldn't be more pleased with Flooring Concepts. Everyone…read moreI worked with in selecting my flooring,- Kirk and Carol to the installation team - Tim and Giovanni were top rate! I am thrilled with my new floors and would highly recommend Flooring Concepts. I give them a 10++++++

Our experience with Flooring Concepts was very disappointing. When we were scheduled for service,…read morethe timeline suddenly changed from what it was when we signed the contract. We felt scammed because timing was very important to us, but had to proceed despite feeling the owner was dishonest. The crew that was sent to install (Tim and Giovanni) was unprofessional and made a lot of mistakes. It got to a point where we felt uncomfortable with them in our home. When they did show up, we caught one of the workers laying on our new carpet and rolling around. When we brought up the issues to the owner and installation manager (and sent proof), they did not seem to care. It seemed as if this was normal for them. Any solutions were brought up by us and no solutions were provided by the company. We even had to point out a lot of mistakes that were made that the installation manager missed. At one point, we had to facilitate getting our carpet to our home because one of the workers wanted to leave and we had to do the labor of carrying the carpet into our home. When we finally got another crew out, they were confused about why our project took 7 days when they said they could have it completed in 2. At the end, when discussing with the owner, we felt he was he acted rude, aggressive, and condescending. The dishonesty and lack of communication throughout the process was the worst we've experienced through 5 years of home improvements. An actual quote from the owner was, "I only care about the numbers." After fighting with them for a week, the end product is acceptable but not as expected or worth the price. This company does not care about the job they do, they say themselves they only care about the numbers.

When went it to discuss new carpet at Westlake had just bought new home and based on commercial…read moreover the years thought would be someone wanted to buy from. Not much time spent with us but took 4 samples. We were told someone would call to set up measurement after a week no one touched base so we called they said oh we wrote down number wrong. Strange as they had repeated back and had email. No email. After finally came the guy that took measurement said office would call next day after almost a full other week we had to call and it was evident hesitated and then said oh just came in I will call you later. He did and price was fair. However at that point it left that feel how would install be handled. We decided at that point to call another place they were not cheaper but they from start handled things the way customer service should be.

From the moment we walked in the store...to when our installer left...the experience was perfect…read more Price was reasonable, installation was flawless. The installer even called back to follow up. I am over the moon...happy with Calvetta brothers...and don't forget their sister...Casey. It should be Calvetta Brothers and Sister...but who am I.

Phil was excellent. Came on time for quote, guided me through the material selection, Set a date…read moreand showed up on time. Completed the job and it looks great!

From the owner: We provide a variety of quartz, flake and metallic floor coating options that are ideal for…read moreresidential and commercial properties. Choose from polyaspartic and epoxy floor coatings based on your needs and preferences. Whatever you decide on, we'll handle the installation with care.

Kevin Teppo is dishonest, does poor work and cannot be trusted to show up…read more My wife found him on Angie's List. For THREE HOURS (as a result of his pace, not hers), they walked room to room while my wife typed up every detail of what Kevin said he would do and how much it would cost. This included mostly painting but also a few handyman type tasks. They then printed and signed every page. The work started slowly. He was mudding almost every wall to make it perfectly smooth before painting it and then waiting days to paint it. We said up front that we didn't want that. It's an 80 year old house. The walls were smooth enough. They just needed a fresh coat of paint. We pleaded with him to please just paint them. Since he was wasting so much time waiting for mud to dry, my wife asked him to use that time to knock out some of the handyman tasks. He said he wanted to discuss how much he would be paid to do them. What!? We have his signature and my wife's signature on the page with the handyman tasks explicitly saying the work was included in the original quote. We agreed with him to knock a few things off the list if it meant he could accelerate the pace of painting. He later pulled me to the side and said, "I really wish you had been here when we did the estimate. You know how women are. They can be very emotional and irrational." I told him that I didn't appreciate his insulting comment and that the nature of their disagreement had nothing to do with her being a woman; it had to do with him not doing what he had committed to doing. He didn't realize that our security system included cameras and that it recorded people's comings and goings. We twice caught him in lies regarding the amount of time he spent working in our house. From almost the beginning, he came to my wife telling her a sob story about his cash flow situation and asking for advances. A mistake my wife readily admits today is that, in the interest of 1) giving him the benefit of the doubt, and 2) not wanting to exacerbate the tension already between them, she agreed to give him more and more money ahead of the work being done. Once he received just over $7,000 of the originally agreed upon $9,000, he stopped showing up, even though he hadn't done half the work. Then, knowing we were in a time crunch he, at the last minute, tried to extort us for more money. When I finally told him that we had finished the work ourselves and that he owed me part of the money we had paid him for work he did not do, he threatened to put a lien on my house, threatening to disrupt the home sale process. A BAD GUY!

Teppo was called to replace a few cracked tiles in my bathroom and re grout the shower. A year…read morelater, it looks horrible. More tiles are cracked than before I ever called him. The grout in the shower is crumbling and cracked. I am outraged. Now I'm going to have to spend thousands to re-tile my bathroom. He seriously ruined everything. Never ever again...anyone know of a REPUTABLE contractor on the west side??? UPDATE: I contacted him via email just to tell him I was displeased with his work and all I asked was for the color grout he used since we have to repair it now. I didn't curse or threaten him or even ask for him to come work on it and he sent me the nastiest email reply. (See pictures). Can't believe what an angry hateful person he is. Seemed real nice...I guess he is until you tell him you are displeased...

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

I was moving to a new home and wanted to have the floors redone before I arrived / moved in. The…read morehouse was empty and I was in another state. I was referred to Peter by a friend. All of our communication was by phone. Peter was responsive, honest, reliable and did exactly what he said he would do not just on time but a whole day early! He explained his process and talked me through all of my questions with patience and respect. His quote was more than fair. The floors look fabulous! Everyone comments on them. I am more than satisfied. In this day of delays, no-shows and high prices, Peter put joy back into moving and hiring / working with contractors!! I refer Peter without exception!

From the owner: Peter Laki hardwood floors specializes in dustless hardwood floor installation, sanding and…read morerefinishing. A family run business that strives for quality craftsmanship and experience.

I visited Prosource a couple of times in the past (ordered carpeting, tile, and hardwood flooring)…read morethrough them in the past) and saw that they now had Glass Shower doors (and we were in the market for new shower doors!) . I requested a quote and followed up a few times...never did receive the final quote (I received one quote but it was the wrong frame material and there was supposed to be a corrected quote...that I never received" AND the quote did not have any approximate measurements on it so I could not accept it as ut was submitted anyway...strange that it was EXTREMELY (3x the cost) expensive compared to the custom glass quotes (2) I received. (I suspect the dimensions that the company quoted were incorrect but there wasn't anything written on the quote) The last I heard (SEPT 2) was "We have a new Basco representative, our pricing must come from but he has not gotten back to me yet. As soon as I receive it, I will get the quote over to you. Sorry for the delay. " I never followed up after that. The reason I go to Prosource is they have a list of decent installers (at least for flooring and tile) And the people working at ProSource used to be extremely knowledgeable....I did not get that impression this time.

One star because YELP doesn't allow zero. **BUYER BEWARE** DO NOT USE THIS CARPET WHOLESALER…read more As I write this, I have had padding and exposed tack strip throughout my entire living area of my home because the salesman at Prosource can't read basic measurements and do simple math to correctly order carpet for a room. He failed to order enough carpet to cover it, so when the installer came out it was a foot and a half short. THEN they wanted to charge me almost $700 MORE to reorder it correctly. Meanwhile all my furniture has been sitting outside under a tarp for 2 days while I tried to resolve this with them. Horrible customer service. ABSOLUTE RIP OFF. There are many places you can but carpet. Go ANYWHERE but here.