During the purchase of the hot tub everything is great! The moment you get it home is another…read morestory. I have had issues from the purchase. It has a leak that still has not been fixed. They have been out to look at my hot tub more than I have been in it.

I would never recommend lite house to anyone. This whole process has been beyond frustrating…read more During the sales part of this, everyone was beyond helpful and communication was great until they got my money!! Sales told me everything exactly how I wanted to hear it. Also assured me if things didn't work out returning everything wouldn't be an issue. I took a video of my property to the sales professional who assured me that we would have no issues and everything was going to be great. We bought everything they recommended. All this back on March 31 because they kept pushing that prices would go up in April. They informed us that install would be mid-April beginning of June. Here we are almost in July and we finally got someone to come out last Friday from the dig team. This guy made it seem like he was going to be digging up Mount Everest in our backyard and called his supervisor who also made it seem like this was the hardest project they have ever seen. They said they wouldn't be able to dig and we now need to find someone to put up a retainer wall because this was such a hard job. I went to the store in Strongsville and asked for a supervisor to call me back and they took my name and number - and of course he didn't call but had a sales representative call and give me the wrong info - until I called Bill the install guy. Here we are now, frustrated and working on getting them to come and pick up the pallet of the pool and all the stuff we bought - because we no longer want to deal with all this crap. We have been waiting for 5 days to hear back from someone on when they will pick up the all this stuff in my garage and not one peep from anyone. No communication whatsoever. Finally called them - they are trying now to charge me a 15% restocking fee. What a joke!! They rip off their customers. This is hardworking money and they are a mess!!! Long story short - we are not getting this pool for the kids this year - we will not next year go back to lite house - nor would I ever suggest them to any friends or family

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

We just purchased a Sauna from Greg at the Strongsville Store…read more He was very personable, respectful and knowledgeable about all Sauna's they had in stock. He was one of the nicest sales person I have ever dealt with. I felt he had our best interest in mind. I would highly recommend speaking with Greg when in the market for any item at The Great Escape. Very Satisfied!

During the pool installation the pool light did not have a bulb in it. The heater did not come with…read morea shut off valve. I called the store and they said they would bring them out the next day. They arrived the next day. The driver was the store manager who also sold us the pool and all of the outdoor furniture. He walked right past me and didn't say a word. I followed them down to the pool and asked why the rude cold shoulder. Kyle the manager said he had a bad cold. I raised concerns about the crooked liner where the light was installed as well as two of the bases on the uprights were not installed correctly. He said he would look at them. I was in my garage with the door open. They left without a word. I still have a crooked liner that I will see for the next five to ten years. I will demand that they correct those. I want what your commercials and advertisements display, a professional install , done correctly. Then my happy family enjoying what I paid for. I paid for the furniture to be put together when we purchased it. However when everything including the pool was delivered it was the end of January and blustery cold. The delivery people said they would come back when it was warmer. I said ok , I can just store everything here in my garage. Today the people came to put together the furniture and complained that the first delivery group got off easy and should have put the furniture together then. I am so DISAPPOINTED!!! I just hope the furniture isn't scratched or poorly put together. Leadership starts at the top and a team is led by example!!!!!!!!!! During the pool installation the pool light did not have a bulb in it. The heater did not come with a shut off valve. I called the store and they said they would bring them out the next day. They arrived the next day. The driver was the store manager who also sold us the pool and all of the outdoor furniture. He walked right past me and didn't say a word. I followed them down to the pool and asked why the rude cold shoulder. Kyle the manager said he had a bad cold. I raised concerns about the crooked liner where the light was installed as well as two of the bases on the uprights were not installed correctly. He said he would look at them. I was in my garage with the door open. They left without a word. I still have a crooked liner that I will see for the next five to ten years. I will demand that they correct those. I want what your commercials and advertisements display, a professional install , done correctly. Then my happy family enjoying what I paid for. I paid for the furniture to be put together when we purchased it. However when everything including the pool was delivered it was the end of January and blustery cold. The delivery people said they would come back when it was warmer. I said ok , I can just store everything here in my garage. Today the people came to put together the furniture and complained that the first delivery group got off easy and should have put the furniture together then. I am so DISAPPOINTED!!! I just hope the furniture isn't scratched or poorly put together. Leadership starts at the top and a team is led by example!!!!!!!!!!

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

We started working with Robert Wilkovich in the Fall of 2022. He agreed to remove and replace the…read moreconcrete around my pool, including putting concrete under the pool steps, install new piping, repair the pool steel walls as necessary, install a salt system, install a new liner and a new winter cover. All of this was to be accomplished during the month of September, 2022. Since the vinyl liner and the winter cover were unique to my pool he required me to pay up front for those items a total around $7,000. Tearing out the concrete and replacing the lines happened quickly. Then there was supposedly a "concrete" shortage and we waited about 2 weeks for the concrete. The concrete was installed in early October, 2022. He told me several times he had the new liner and the new winter cover. It was now mid October and time to tear out the old liner, make wall repairs and install a new liner. The weather started getting cooler and we needed a few days of warm weather to complete the project and we especially needed warm weather to install the new vinyl liner. Short story the completion of the project was postponed until the Spring of 2023 however Robert told us we would be the first job in the Spring. We go to Florida in the Winter so I asked Robert to deliver the liner and winter cover and store them in my garage. I was always nervous that he did not have the merchandise. He agreed to deliver the products and then a couple days later suddenly he got Covid and could not deliver the products that we paid for. So we left for Florida. He did however agree to install the winter cover. That never happened. May, 2023 arrives and Robert had another pool job that had to be completed first but we would be next as soon a that pool was completed. Well Robert or his crew stopped by and did a little work and then disappeared for a week and this went on and on. We had hoped to be in the pool by Memorial Day. He then promised the rebuild would be completed by July 4th. Now a few days before July 4th he calls and informs me that he has to do more extensive work on one section of the pool wall and it would cost an additional around $5000 or so. He said he could not start the work for two weeks (mid July) but then he would have it completed by a date in late July. Robert then said I could sign a new contract with him or hire a new contractor. Well we hired a new contractor and Robert agreed to deliver the winter cover and to refund me for the liner saying he could use the liner for another customer. That is just baloney because no one else has a pool that is the exact size and configuration as my pool. Well he never delivered the new cover and never refunded me for the liner. We found a new honest contractor who completed the project in 2 weeks. We since hired an attorney and we prevailed in a lawsuit. Unfortunately, Robert has few resources and very little money in the bank so recovery has been a challenge. He has been tough to contact since he was in The Lorain County Jail for about 3 months from December, 2023 to February, 2024. So bottom line stay away from Robert Wilkovich, Rosemarie and Northern Ohio Pool and Spas. They are dishonest, they are crooks and both have checkered backgrounds.

Hired this company in the spring of 2022. Owner sold us and said all the right things. Once…read moreconstruction started, company would never show up for weeks and heard every excuse. The company stopped working on our project mid September and the pool sat all fall when weather was perfect. After meeting with owner late fall, he guaranteed we would be first on schedule in May to complete pool. This did not happen. He worked a total of 8 hours through July on our project. He cited price increases that he is struggling with. We paid per our contract and any extra work he did. He told us he did not have the funds to cover our equipment, which he stated was paid for and we would be responsible for paying. Long story and enough was enough. Terminated our contract. Company is unreliable, terrible at completing due dates, and not trustworthy. Hired new company to finish and hiring lawyer.

Rude owner. Go anywhere else for pool supplies. The owner is so disrespectful that the experience…read moreis awful.

Super nice guy. Let me know exactly what was going on with my pool, told me what I needed, then…read moreeven threw in a free bag of pool shock. Carried my items out to my car for me.

I have been with Moonlight Pools for over 25 years and want to offer the highest recommendation…read more There is very little that has not gone wrong with this pool and while some of it was routine maintenance , there were times when the issues were serious. All of my calls were answered and returned quickly and if needed, a tech was sent out to handle the problem. I enlist their services to open and close the pool and they are prompt, work as quickly as possible to minimize added cost and do excellent work. You will not go wrong if they are in your corner to make pool ownership smoother and more enjoyable.

From the owner: We service swimming pools throughout Northeast Ohio. Moonlight Pools Div. of Moonlight Industries…read moreCorp. is equipped and insured to maintain both residential and commercial accounts. Our trained technicians offer the best in service and care. Let us help you have a really terrific swim season by installing a new swimming pool or renovating an existing one. We carry top name brands like Hayward, Pentair, Family Fun, Fibre Tech and Loop Loc.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)

Negative stars are not low enough to review this company's service. They don't show up and when…read morethey finally do after 3 months of calling they don't listen charge lots of money that they collect quickly then do not want to fix a problem. This is theory service I've ever experienced would never recommend buying anything from them so your not stuck trying to get service from them.

I wish I could give them 0 stars. This place is worthless and the biggest regret of buy a hot tub…read morefrom them. One problem after another since the day it was delivered. Just had a guy out today to fix a leak and now I have another problem. Stay clear of this place!!!! The issue isn't due to my deck it's that your product is garbage. Why don't you come pick up the garbage and give me my money back

For a local garden center, this place has a lot to offer. There are many varieties of flowers,…read moreplants, and decor for your garden and household. There are also many options or mulch or soil that can be purchased by the yard, or stone that can be purchased by the pound or pallet. I would have given it more stars; however, the customer service is very poor. The cashiers were flat out rude to customers; so much that I watch someone walk out the store merchandise they were planning to buy. I will give this place another try, and hopefully the service improves.

Just bought 3 plants and 2 hanging baskets because of the buy one get one 1/2 off. After I paid, I…read morenoticed that I did not get the 1/2 off, went and asked, they said because both hanging baskets needed to be flowering. Ok, I left and came back in 5 min later, different cashier, asked if I could then buy another flowering basket at 1/2 off and she said she couldn't do it because the register couldn't figure it out. Terrible customer service, I would say she was very rude at the way she answered me. The other people in the plant area were so helpful, needless to say, I am very dissappointed as a loyal customer for over 15 years.