The employees here are never helpful or nice to their customers. The store is a mess, can't get…read moredown isles, merchandise is strewn all over and not organized.

Our order was thru bedbathandbeyond.com, but this is your sign to never order large furniture that…read moreyou can't lift yourself through this company. Since our couch order was heavy, we opted for 'room of choice' as our delivery option, which included the delivery team carrying the couch up a max of 2 flights of stairs. This was needed by us because we're on the 3rd floor of an apartment that doesn't have elevators. On the day of delivery, the 3rd party delivery service that's contracted with BB&B sends us something with fine print that states they only carry orders over the threshold of the building, and leave it there. When we ask to maintain the service we paid for, our delivery was cancelled, pending working it out with BB&B customer service. Next, customer service repeatedly tries to tell us we requested something outside the listed terms of 'room of choice' delivery, thinking we were asking them to go up more than two flights of stairs. Once they finally understood we didn't ask for anything that wasn't included in that delivery option, tmhey told us they would refund the extra money for the delivery option we paid for, but it was up to us to take the couch up the stairs. When we told them that was unacceptable and wanted a refund, they initially claimed it would be labeled "buyers remorse" and we'd be charged anywhere between $100-695, which would be 50% of the total price. After standing up for ourselves and pointing out that this was false advertising, (we were denied a service that was included in what we paid for), they eventually granted us a full refund, after weeks of arguing back and forth. What a nightmare. The company never took any responsibility in the process for contracting with a company that refused to meet a service they advertised, nor did they attempt to find another delivery service that could accommodate. Pathetic customer service, they lost a customer for life. Don't order online with them!

I can't believe that I haven't reviewed this store yet. When I first moved in Cleveland in August…read more2017, I visited Bed Bath & Beyond a lot to browse and shop at little for my new apartment. My roommate and I back then ended up buying some curtains which I believe was from this store. This store has a TON of different things for your house such as bedsheets, lamps, kitchen utensils, bathroom accessories, etc. If you happen to be hungry as you checkout, they sell snacks and sweets (candy) at the checkout lane. Recently, I visited in September 2019 to buy a new duvet cover and sheets for my bed. The whole set costs about $60 and it came with pillow covers and a decorative pillow. The store associates have always been helpful whenever I've had a question. I'll be back if I need something for my current studio apartment. **** - 130 total reviews in 2019 - 339 total overall Yelp reviews - Reviewed on 24 September 2019

We absolutely love this Sleep Number store. The employee there Scott is absolutely wonderful to…read morework with. We purchased our P6 bed and we absolutely love it. It's comfortable, intuitive and so technically advanced. We have gone back and purchased their pillows, sheets, sheet protectors and comforters. All of our purchases have accumulated points and we have had bonus credits added to our account. That has really helped us and the reason we have been able to purchase different items for our bed. So go see Scott and crew and place your order for a new Sleep Number bed. Let him know that Vic & Cee Cee sent you. He will give you great advice on your next bed purchase (even if you don't mention us).

Kelli from the Strongsville store was amazing, extremely informative, and steered us in the right…read moredirection, for our needs. Her positive attitude, and knowledge, has made us lifelong customers! Thank you, for truly changing our lives!

HANDS DOWN, BEST PLACE TO GO FOR YOUR NEW BED!!!…read more Finding a new bed has been quite the journey! Between reading through endless online product reviews and trying to find the perfect softness that my body enjoyed was quite the task. Just like most people I woke up one morning with a stiff neck, shoulder pains and my back was all messed up so I decided the time has come to retire my old mattress. I came in to Levins Strongsville location off of Pearl Rd clueless of what I wanted or what I needed and met this incredible guy named Jay. He literally helped me identify exactly what I needed after I told him about my problems. The great thing about Jay is that he wasn't a pushy salesman. He didn't try to sell me the most expensive mattress. He took his time and listened exactly what I was looking for and what type of budget I was working with and from there he went in with his recommendations. Of course I decided to splurge on myself and ended up selecting a Stearns and Foster mattress based off of their reputation and their incredible 10yr warranty you get when purchasing a cover. You know you're adulting when you get excited about waking up with less aches and pains! So we set up a day for it to be delivered which to met surprise was 3 days later! The next morning I woke up at the excitement of getting a new bed and decided I wanted to purchase the same one for my parents since they were also complaining about neck and body aches and figured since I couldn't afford to buy them a house the least I could do is invest in really great mattress for them for Christmas! I arrived early in the morning and the location was closed for another hour. There was a guy inside who saw me and came to the door. His name was Matt. He was super nice and gladly helped me place another order for my parents mattress. Zero attitude. He didn't point at his watch and tell me to come back. This is the type of service you will receive at this store. Both Jay and Matt have incredible customer service skills and you feel super comfortable investing in a new mattress. Moral of the story is I've discovered my perfect comfort level! On Levins scale its a #4! I decided to go with Stearns and Foster Cassat Plush mattress. If you are in the market for a new mattress GO HERE!!!!!!! I promise these guys will take care of you!!!!!! What you will get is 100% professionalism and incredible customer service!

Went to Levin Mattress with my sister who was looking to test the different Purple mattresses…read morebefore making a purchase. We were greeted by Matthew Taylor who is very personable and made our shopping experience enjoyable. Matthew is very knowledgeable and provided guidance when we were indecisive about different products, and he took the time to explain different materials and fabrics to us so we could make the best decision based on our lifestyles and preferences. We also appreciate the staff at this store being very welcoming and not pushy. While making our purchase we found out one of our items were either discontinued or out-of-stock, and Matthew quickly got on the phone to troubleshoot and identify alternative options. He also helped us figure out a delivery time that fit within our busy work schedules and ended up receiving the mattress in less than 48 hours! Matthew goes above and beyond to help customers and we cannot recommend this store and staff to others. Highly recommend, and we will be back in the near future!

I love the Strongsville Southpark Bath and body store. All the clerks are so helpful and friendly…read more The store is packed with merchandise and very clean. I've had some online issues and the manager was able to help me with a solution. She was professional and courteous. Absolutely the best store in the area.

I needed hand sanitizer. And I prefer theirs. The sanitizer smells good. And does it's job. I had…read morea small wait to enter the store. But the staff kept it moving very quickly. I had no issues here. I found what I needed and was in and out quickly.

I purchased a recliner from Levin in Avon, Oh on April 8th , 2025 for $863. This included $100 for…read morea five year protection plan. In less than 3 months the fabric on the footrest was tearing and piling. In June customer service stated this is not covered under manufacturers warranty I filed a protecton plan claim in July 2025 which was denied because it was not an accident. The salesman told me fabric tears were covered. The protection plan is acl way for levin to take your money and deny any claim We had the recliner repaired for $497 and provided the material to the upholster. Levin is unethical,stay away! I will never buy anything from them after a terrible experience

Levin has high quality furniture and high quality employees. I bought most of my furniture from…read morethere. I recently had to get my recliner serviced. They took excellent care of me. The service department is awesome. Thank you for great customer service.

This is kind of a belated review, as I have been attempting to find the time to sit down and write…read morethis for some time now. I have to disclose that I am being bribed to do this, but that's ok because I am not above accepting bribes. Also, following sentiment is still genuine. I ordered a bed from this store, changed my mind 57 times, laid on all the beds for many days in a row, and changed my order another 35 times. In the end I ended up with a big fancy bed that I still haven't figured out where I want delivered (it's like weeks later it is just sitting at their warehouse). The store manager, is absolutely a joy to work with. He is infinitely patient and knowledgable about the products in store. I have been to all the mattress stores in town and so far this is my favorite. Glad they are here. Stop by if you need a bed! I'll get mine delivered soon.

I purchased a new mattress about a week and half ago and could not be happier! I had a very…read morepleasant experience with the staff and it was quick and easy once I knew what I wanted. I had the pleasure of working with the store manager, Harry, who bent over backwards to help me and try to accommodate all of my requests. This guy even went out of his way to make a few calls the following day ON HIS DAY OFF, trying to locate an adjustable base that would work with my set up. He then called me and relayed all this information. Couldn't ask for better customer service! I would highly recommend anyone looking for a new mattress to go and talk to Harry and his staff!

Misleading Return Policy and Poor Communication…read more I visited this store to try out several online mattress brands. The owner was helpful and recommended the blue Winkbed model as the best option among the ones I was considering. I specifically asked if I could return the mattress after the 30-day trial period, and I was told yes. Inside the mattress box were marketing materials from the manufacturer clearly stating a "no-hassle 30-day free return policy." After 30 days, I contacted the store to initiate a return. The employee who answered couldn't help, so I called the number listed on their website under "Contact Us." I was then told that only the white Winkbed model was eligible for a full refund--not the blue model I purchased. This specific detail was not disclosed at the time of sale, despite my direct question. In fact, the owner discouraged me from buying the white model due to quality concerns. The paperwork stated, "reselection only," which I was told was added for transparency--but that term is vague. Why not just call it what it is: an exchange? To make matters worse, the owner commented that I had reached his personal line on his day off. How are customers supposed to know your schedule? And if you don't want to be contacted on a personal line, why list it on your website? Ultimately, I was allowed to return the mattress, but I had to pay nearly $700 plus a $70 pickup fee. Overall, very confusing and I felt misled and disappointed. The store did not honor the manufacturer's return policy and relied on unclear paperwork instead of honest communication. Buyer beware: Don't fall for flashy mattress brands that spend heavily on advertising. If you want quality and transparency, purchase from a manufacturer with a long history in the industry who produces mattresses that are not compressed in a box. You're better off going straight to the source or choosing a local company like Original Mattress Factory. I wish I had and saved myself money and stress.

We went to the Cleveland location. Joey was super knowledgeable and helpful in guiding us with the…read morepurchase our first new mattress. There was no pressure and there were plenty of options for us to try in the store. The delivery personnel were awesome. They were polite, quick, and helpful. We had the best nights sleep on our new mattress. We had a wonderful experience with this company.

I have a bad back and was having a terrible time trying to get comfortable to try and sleep and was…read morewaking up in pain every morning. Amy, who is the manager and .y neighbor suggested I come in and try a different mattress even though mine was just under a year old. She had me try several mattresses and made sure I tried different positions and had me lay on each one for awhile to see if I developed any pressure points. I loved the Tempur lux adapt mattress. It was impossible to find a position that wasn't comfortable. She knew I didn't want to spend that amount, and never made me feel pressured or pushed me towards a specific mattress. She was very knowledgeable about the various constructions and the warranty for each mattress I liked. I ended up buying the tempur pedicure with the adjustable base. She followed up with me several times to .are sure I liked it. I don't like it, I LOVE it! I use the adjustable feature every night and sleep through the night which I haven't done in years. And wake pain free! Thank you Amy for your knowledge and making this the best purchase i have ever made!

This was the worst customer service I have ever experienced. It took months to resolve my issues…read moreand the local sales people were no help. Communication and follow up were non existent and only after contacting the VP of Customer Care at corporate headquarters did I get any help but even after that the follow up from the local staff did not happen. I spent over $5k on a mattress and adjustable base so I had a significant investment. I would never recommend Mattress Firm to anyone else.... Go where they actually care about your business!

The cabinets and countertop were beautiful! Too bad they recommended Ron Sterner construction and…read moreconsulting! He walked off without finishing my kitchen and walked off with my material we paid for! Going to court!

Walked into their "showroom". There were at least 5 employees and no other customers. No one…read moregreeted us or asked if we needed help. Never been to a business that was more unwelcoming. If they are this unprofessional with walk-ins, can't imagine what their customer service would be like once you are under contract. On an up note, glad we didn't waste anymore time with them, as their products on display were of mediocre quality and workmanship. Now, we understand the multiple negative review posts. Will find another merchant to handle our big project.