If no star was possible ... Stopped to look to buy two rugs…read moreand arrange to have 5 rugs picked up for washing The owner was so incredibly rude ... rude ? Beyond rude ... Flat mean ... Was in her shop maybe 3 minutes and she yelled at us ... maybe forgot her meds ? Will fly to Florida to do business with a true professional and genuinely nice person at Franco's in Boca ...

Amazing selection of carpets from Afghanistan and Pakistan. Sadly, the owner is retiring and will…read morebe closing for business on December 21. This will be a terrible loss.

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

Honestly some of the best customer service I've ever had. I told them my budget and my timeline and…read morethey listened. The install couldn't have gone smoother. Overall a really good experience.

We were rug shopping yesterday and stopped in. The rugs are beautiful and priced fairly. Nadeem…read morehelped us and was friendly and knowledgeable. We ended up going in a different direction but not because of any failure on the store's part. My only complaint is that when we arrived, the door was locked even though it was during open hours. We knocked, and Nadeem let us in. Afterward, we went across the street for some coffee and saw another couple trying to go in, but Nadeem had already left. So if you want to see what they have, you might want to call first.

Exceptional customer service! My small silk rug began to fray on one end and I was thinking I was…read moregoing to just have to tuck it away and never use it again but after doing some research on local oriental rug dealers I decided to try Hudson Oriental Rugs to see what they could do for my poor rug! My first encounter with Nadeem was not just pleasant but like we had been good friends that hadn't seen each other in ages. He was warm and caring and walked me through the choices on the best way to fix my silk. He said it would take about 3-4 weeks since he does all repairs by hand... and it was exactly that time frame! I got a call and set up a time to pick up my rug. I was extremely pleased with the repair and the outcome. My rug is back out and being used as it was intended! I highly recommend stopping by his shop. Even if you are not quite ready to buy, Nadeem is knowledgeable and very friendly and comfortable to work with. Thank you Nadeem!!

Carpet was installed and the guys were great (moving furniture etc). The seams not so muchread more

If I could, I would give zero stars. This place is awful! The prices were outrageous! Once they had…read moremy money, there was no customer service. The measurements were off causing seams in the middle of a room. I regulary have to tap nails down with a rubber mallet to avoid injury. The installers were so rude! They blamed me multiple times for mis-measurements done by their company. They were also bad-mouthing the owners, measurers and every one else including me. They had their music blaring the whole time. They spoke obnoxiously loud as to talk over the music. When I called to complain, one of the owners defended the installers treatment of me and their poor work. I regret ever walking into Waxman's Carpet!

I stopped in here today with a friend who was picking up a coffee table and was totally into the…read morevibe. This isn't a catch-all antique shop where you're afraid that one misstep will knock an entire pile of junk from an overcrowded shelf. Rather, Reincarnation is a carefully and artistically curated near-museum of a shop. I was in awe of the floor-to-ceiling flat-file shelving unit. I seriously would have purchased it if I had space for it. I ended up leaving with some fun trinkets that I'll be gifting for Christmas: a keychain made from an Ohio license plate, a goat's milk cap magnet, and two antique chandelier crystal ornaments for the Christmas tree. According to my friend, this place is always changing (in a good way). They'll rearrange as new pieces come in. I love the setup, as I thought it highlighted the unique pieces perfectly. What a cool hidden gem in CLE.

ZOMG... Can I please live here?…read more Can I help make your vintage furniture pieces with modern twists? Can I buy everything in your shop and decorate my home? This is a one-stop-shop for everything I love about interior design. I love projects and these folks must as well, since they find amazing, unfinished, industrial pieces and mix them with soft, antique lines. It all comes together into something perfect. It took only one visit of 10 minutes to convince my boyfriend and I to make an appointment to come back and discuss custom pieces. We have a beautiful home we'd love to fill with some really unique pieces. We.are.beyond.excited. to have discovered this place. You absolutely have to check this place out.

Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the…read moreproject. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days

Moral of the story: HORRIBLE service, snarky help, called to say i was disappointed and the man who…read morepicked up the phone HUNG UP on me, and their reputation is causing them to lose clients.** Being the manager of a small independent luxury goods store for 37 years, I know that the survival of our operation depends upon customer service. Warm, friendly, attentive - the ability to make customers feel welcome and wanted in our store, even when we are somewhat short staffed. It's important to greet people in your store or get to them as fast as you can. Find a way to let them know you're grateful they showed up to support your business. It's hard to wait on more than one person at a time, but this is NOT the case at McDhurries. I left after spending *OVER AN HOUR* with NO ASSISTANCE OR ACKNOWLEDGEMENT. Very frustrated and angry, I called my decorator who said they no longer use McDhurries for teh same reason - there is a man there that is the most offensive and awful person to speak to. ***BOTTOM LINE: I will never go back there. A shame since I have just finished remodeling and needed many rugs for my home.

McDhurries is a throw back to the classic model of old fashioned customer service. My husband and I…read morewent there looking for a rug for our dinning room. We wondered upon walking in to their showroom if we were a bit out of our league as both the space and their rug selection are really lovely and fancy looking. They have MANY options in many styles, sizes, and prices. A man named Thome greeted us and took time to understand what we were looking for. Despite our tight budget, he never made us feel out of place, in fact he assured us that we could find something. He was right. When we found a rug we thought we liked, he encouraged us to take it home and try it out for free. He loaded the rug into our car and off we went. When I called back a few days later to tell him we loved the rug and would be keeping it, he remembered us right away and took care of everything over the phone. He was friendly and efficient and made me wish that we had more rugs to buy! Their selection is beautiful and so is their service!

We came to pick up an order of rocks and gravel that was ordered in 2025 and to get a credit on…read moreanother order. The first person we saw was Ricardo. He greeted us with a friendly smile and was helpful in getting the outdated order reopened. He directed us to the order pickup area, where I was greeted by GiGi, who was so friendly and helpful. Not only did we have an order to pick up, we also had one to cancel. She walked our information to the front desk to get us a refund, while we waited in the car. She came out with our paperwork, including our refund receipt. She then led us to the rock pickup area. There we met Jay. Again a friendly greeting. He loaded our materials and told us to have a nice day. You can be very proud of how these three represented Menards. I work in retail and I know the importance of good customer service.

Tractor supply was 30% cheaper on identical product and manufacturer. Plus I'm still waiting for…read morethe 11% rebate. It's been 2 months. There is no reason to shop at Menards.