We came to pick up an order of rocks and gravel that was ordered in 2025 and to get a credit on another order. The first person we saw was Ricardo. He greeted us with a friendly smile and was helpful in getting the outdated order reopened. He directed us to the order pickup area, where I was greeted by GiGi, who was so friendly and helpful. Not only did we have an order to pick up, we also had one to cancel. She walked our information to the front desk to get us a refund, while we waited in the car. She came out with our paperwork, including our refund receipt. She then led us to the rock pickup area. There we met Jay. Again a friendly greeting. He loaded our materials and told us to have a nice day. You can be very proud of how these three represented Menards. I work in retail and I know the importance of good customer service. read more

Great selection! Every time I am working on a home project and can't find the right material Menards always has the missing piece. In this case I was looking for a tile to use for a kitchen backsplash. After visiting several other big box stores and not finding the right fit I took a trip to Menards and found several options that fit my vision. The store also has everything else you could need. From milk and cereal to bath towels and cleaning supplies. Anything you need for you house you can find it here. read more

Usually such a great experience in store. It's a clean store and always has great holiday decorations. However, there is terrible customer service at the gate if you are trying to pick up rocks or drywall. My husband had to load drywall by himself and the gate guard didn't proactively ask or offer any help. She told my husband "I'm not a mind reader". read more

My husband and I are regulars. At least 3 to 4 times a week as we renovate our home. The staff are friendly and very helpful. And those rebates really come in handy. read more

First time visiting this hardware store. Great selection across the board. We were shopping for bathroom fixtures and shower replacement materials. We received excellent customer support. They worked with us for more than 30 minutes and we were able to get our project off and running. read more

Menards - Hardware Stores Near Me - Cleveland, Ohio

Menard's contracts with an appliance delivery company that is the worst, you're better off hiring crackhead day laborers. $100 is a complete ripoff if I have to get the thing into my house myself. Also they charge you full price and then deliver a floor model instead of a new item. I'm getting pretty tired of it. read more

Way too big to easily shop but seem well-stocked! No veterans discount like Lowes and Home Depot.

I traveled from the east side of Cleveland to Menards on the southwest side, near Parma. As compared to the BIG BOX home improvement stores on the east side, I found Menards to be much, much better. They have better selection, organization and display of their inventory. Their staff is helpful and friendly. At the stores on the east side where I live, I spent a lot of time browsing the disorganized, mis-priced, confusing aisles for my home improvement project. Menards will be my first choice for home improvement in the future. read more

Needed a few items today for the house due to needing to make small repairs at home. Menards had what we needed. The items were in stock! The staff was helpful as we needed to ask where one particular item was located. It was easy to find a staff person too. We didn't have to wait in line either. The person at the register was friendly and efficient. She also thanked us for shopping at Menards. read more

Menards - Lighting options - Hardware Stores Near Me - Cleveland, Ohio

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Nice clean store variety of tools and some grocery goods also friendly staff and cost effective prices nice store for a family trip

Once again they screwed my order up and I didn't find out until I drove 70 miles. Good news is I got to drive 70 miles back with nothing as they were out of stock of the thing I ordered a few days ago. read more

I went on the first day for customers. And the staff were extremely friendly. I'm giving all the stars because of how nice the place is. How friendly everyone is. However the employees do not know the store yet. And that's to be expected for the first day open. You have to get here. It's amazing and very large. And for some reason you can buy milk here. Go figure. Lol. read more

This store is awesome. So many things for home project and I've never had a problem of them being out out stock on items. They also carry things for food and pet needs. Staff is always friendly. read more

Menards - Hardware Stores Near Me - Cleveland, Ohio

Order some things online. Picked up order. Got home realized it was incomplete. Called to fix it and they said the order was filled and that I couldn't do anything about it. Now I'm $90 in the hole and can't finish my project until I buy more supplies. read more

Let me start with all the positive aspects about this particular Menards. I'm happy that this store opened and it's bringing many jobs to the area. There is nothing like going into a new, clean store full of everything you may need and more. Now for the not so positive. We went to this store looking for a portable air conditioner. After we went by an aisle and found all empty shelves, we decided to ask an employee about the item. They gave us a quick answer, oh check down that aisle. It was the same aisle we went down. We went to the appliance section and asked someone else, same generic answer. I understand completely with this heat that stores would not have many choices of air conditioning. What would have been nice if the employees would have tried just a little more. It might have been an off day for them, it's HOT and humid. I'm sure they are great people. Hopefully next time it will be better. I've been to this Menards twice and it left me underwhelmed. I do love the Menards in Sandusky. They're very helpful. I'm sure that as time goes by they'll get better. It's a new store and there is a learning process. The third visit might be the charm. I won't give up. read more

Ummmmm WOW. imagine if Home Depot and Lowe's had a Wal Mart baby is guess is the best description. This place is the size of two Home Depot's. It is massive. Lumber. Building supplies. Plumbing. Food. Lawn ornaments. Toys. Pool floaties. Everything. I walked around an hour and still wasn't all the way through. Place is new and check outs were long but ignore that other review about someone complaining about check out lines for a store a week old. This place might replace my weekly trips to Home Depot or Lowe's and Target. It has it all. Not too mention I found the same bathroom faucet here (not same brand but EXACT same look) for about $40 cheaper. Same with a kitchen faucet I already installed. Home Depot was $275 and Menards was $125. It wasn't a Moen but looked identical. Take time. Walk around. Enjoy the massive store and the jobs it brought to this area. Cheers Menards. I'll be back read more

Omg! I want to live at Menard's! They have everything. Literally everything! Great service. We ordered curbside pick and they were coming out with our order within 5min! No joke! And so nice! Love love love this place. I wish I could give it more stars. read more

Love this place! Good options and great customer service! Peggy and Kathy are my favorite cashiers in the Valparaios store!

will not shop in Kent Ohio store ever againThey put up sales price and then will not honor them. They like to mislead. Even after point out the price on the item I was told its not illegal to do in Ohio just in Michigan read more

Beware- you might be buying used merchandise! I bought a 5x7 area rug for $129.00 today, brought it home and laid it out in my living room. After a few minutes, I started wheezing, coughing and itching all over. It reminded me of the reaction I get from dogs and cats due to my allergies, but since I'm so allergic, no dog has ever been in my house ( I love them, just too allergic!) I took some tape and stuck a few pieces to the rug and when I pulled it up... DOG/CAT HAIRS!!! Where do I start? This is disgusting...if I wanted to buy a used rug, I would have went to a yard sale. And 129.00 is not cheap. My allergic reaction was pretty bad, the rug was big and heavy and a pain to drag back to Menards...and the manager could not have cared less when I explained what happened. He said, " it could have been a return... sorry that happened". Really? You didn't seem to be. Ridiculous. At least I got my money back, and of course won't go back there. read more

Menards - this shouldn't be on a new rug! - Hardware Stores Near Me - Cleveland, Ohio

Menards here on Brookpark Ohio has great products and prices! I just don't like to targeted when I come to spend my hard working money!! Stop Menards. Unacceptable and the public should not allow this to occur!! read more

I bought Quality Craft Designer Image flooring from Menards for my business. It had a 30 year commercial warranty. IN LESS THAN ONE YEAR the edges of some of the planks started curling and some of the planks started cracking. I spent over $12000 on this floor and now Menards and Quality Craft are telling me there is nothing they can or will do. They are blaming installation but the boards curling and cracking have nothing to do with installation. The flooring is junk. They will not even attempt to repair or give me any kind of a refund so I could hire someone to fix it. I would never buy anything from Menards again nor would I buy any Quality Craft Flooring. I have reported them to the BBB and I have now hired an attorney to try to get some satisfaction! read more

I was in Menards today. Cuyahoga Falls Ohio. Not an associate anywhere to be found anywhere to be found. I bought the fan and light and asked for the manager(woman). She was so rude and still didn't call up and get a rep. I live iut of state but shop here because we don't have a Menards. I will never set foot in this place ever again. if that's the managements attitude, I can imagine the rest of the stores attitude. Graham Road location read more

Me encanta tiene variedad de productos y a veces mas económicas que en otros sitios .,

I think I've found my new DIY store. I've been shopping at Menard's in Massillon, Ohio for years. When this store opened, I was happy and looking forward to visiting. The store is huge and it's nested between a Lowe's and a Home Depot. It's so nice to have options and selection. They have a better selection of lumber than both Lowe's and Home Depot. Plus, I found some gray basement paint that has rubber in it which helps to reduce the moisture coming through my basement walls. The paint was expensive, but it worked and it looked good. I'm very happy with the paint. I like the loading area. Most of the time, I'm in and out in under 15 minutes, so the loading area works well for me. read more

I will never shop here again there are just a big scam i went in spend over $3000 on product for my house thinking i was going to receive my rebate and 4 months in and 6 emails still no check they scam me just keep saying they send a new check read more

I loved Menards. Will definitely go back when I have more time because the store is pretty big with a lot to look at.

Cheap is just about the only thing the store has going for it. Most of the stuff in the store is garbage and won't last long, and the entire staff is a bunch of 16 year old kids fresh from high school who can't tell the difference between a lawn mower and a snow blower. read more

Menards is a mega store: groceries, gifts, lighting, plumbing, electrical. Great huge store. Friendly staff to help you find whatever you might be seeking. read more

Great store!! Went here recently for supplies to renovate downstairs bathroom to make it more "girly"for my wife lol. Paint,flooring,tools, everything. They had the coral color she wanted and the floor cost way less than I thought. It turned out Beautiful and my wife just loves it!! I'll be going back for sure! Lots of rooms yet to do!! read more

Great prices but very rude associates. We ask an associate where something was, his answer "somewhere over here." Other associates didnt say excuse me while pushing by you, ask if you need help. The customer service is terrible. Better off going to Lowe's or Home Depot. read more

Was at Menards yeaterday. April 28, 2020. Thank you for making everyone ware facial coverings prior to entering. They were selling at the door if you didn't have one yet. The day before only a few had masks on. Thank you for thinking of the public and your fine staff. Until Covid19 is over, I am not shopping at stores that do not make it mandatory to cover up. read more

Great selection. More options than your standard Home Depot or Lowe's. This particular location has a great staff. I lost my rebate that I had earned from a previous trip and they took the time to mail them back to me after finding it on the floor. Love this store! read more

I was in the market for a new hot water tank for my home. Home Depot had the one i wanted but did not have it in stock. They charged 389. I looked on Menards website and they supposedly had 4 in stock but for 30 dollars more. I sent an email asking if they price match since H.D. has the same tank, free shipping for 30 dollars less. Long story short, in order to price match, they want the sku, flier, item, item number, person that made the tank, cardboard box it was shipped in etc. I stated that its on H.D.s website because they were out of stock in their Brooklyn location. Sorry cant help. Yea, not doing business with Menards for anything. Ive always had better service, and better prices with Home Depot. read more

The worst customer service, disrespectful, and no knowledge about the products or the inventory. I paid for some items to be delivered, all in one transaction. They came late at night, after calling the store several times, and they delivered just half of the order, and I had rent a pick up from home depot to pick up the rest. When I contacted the corporation, they said that that's how the original invoice was created. I would like to know who was the idiot that created the invoice? read more

Box says it all! I won't be going back to Menards any time soon! Employee assured me nothing was wrong with lights.. she was wrong! read more

Menards - My first visit to Menards will likely be my last. Ordered online for store pickup, and the pickup experience was awful. - Hardware Stores Near Me - Cleveland, Ohio

This place is amazing. They give the the other big stores a true run for their money. I went to them for literally every project I had this summer...from patio, to garden, to lighting. They had it all, with great selection and great prices. The store is also a lot more pleasant than this other stores as well. I actually look forward to going back. If you haven't checked out Menards, you're missing out. read more

The absolute worst customer service. Their employees are never helpful and don't seem to really care about the customers. I have worked in retail for 26 years and in my few visits at the store have been very displeased. The other area Menards have much better customer service. read more

I am so happy there is a Menards closer to Cleveland now! If you have not been there make it a point to go. It will take about an hour for a quick tour and bring money, you will find something you need (or want!). read more

So I was a huge Menards fan and was happy one opened near me. The first couple times I went there, I thought it was great, good wood selection and a great variety of products. I recently went there for a sizable lumber order. I looked and had questions about a product and nobody was around. Then I tried to stop someone who was in a hurry and sent me to the lumber desk. Once at the desk I waited for over 20 minutes while the only worker at the register was on a long phone call while 2-3 other workers came and went behind the counter ignoring what was going on.NO one stopped to help. It was like I was invisible. I got frustrated and left. There's a Home Depot closer and always more helpful. I can spend my money anywhere. read more