Mark replaced a window because the seal was broken and water was coming in. The next day as I…read more walked outside I noticed the window he replaced was sticking out on on one side and not flush in the frame. Mark came out and I pointed out the issue, he denied responsibility but he agreed he would come back and flash the bottom of the window so water wouldn't come in. After two calls we set up an appointment for him to return. The next day he didn't show up when after setting up an appointment. I called him he said he had forgot and he hung up on me. He never showed up nor did he return my call. Would you want to do business with a company this company ??

Mark did a great job replacing one of our living room windows. Very personable and helpful…read more Paul H.

I had what I felt was a roofing problem and Mark responded very promptly. He determined that it was…read morenot a roofing problem but more likely linked to the HVAC. A very personable man and if/when I need roof work this is definitely the company I will go with. Outstanding service.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

I am early in the process for a new door. We went back to Champion after having windows installed…read moreyears ago and good follow up customer service. Our sales man was great, on time, explained everything and we signed. My concern is follow up. Had an appointment set to measure between 8am and 12pm. 2:00. No one is here. Said there was a mix up. They sent 4 text, 2 emails and a call to confirm the appointment but still a mix up. Based on previous previous will track production weekly. Will update when installed

I had vinyl siding installed ,and I love the material they use and installation team was great…read more Let's start with the sales associate excellent he explained everything about the Iprouduct,installation, and history of the company. I would give them 5 stars but when the installation manager called me she explained matereal l will be dropped off Thursday as it was when she said. After that I received no phone call saying when installation will take place . Friday,Saturday go by then 7:30 am Sunday the installation team showed up great guys . I had no idea they were coming because there boss never called. They told me dumpster would be coming next day . Workmanship excellent. They finished Monday . I LEFT TWO MESSAGES WITH THERE FINISHING TEAM . Finally they called me back two days later . I had to call the dumpster company myself because they never called them to pick it up . Dumpster sat for almost 4 days til Friday . Had my drive way clotted up . I would hire them again for windows or something there material is way better then there competition. Installation team supplements for the bad communication from upstairs.

As a homeowner, I realize that taking care of my home and updating it and maintaining it can be…read moreexpensive. I also understand that I am going to have to talk to vendors that are trying to make money off me and I am going to have to listen to their spiel and haggle with them. And then deal with several other people along the way before the job actually gets completed. After my experience with Window Nation, I don't think I can honestly recommend that anyone else purchase windows from them unless they are prepared to deal with all the hassle up until you get the actual windows. Knock on the door from an ill prepared salesman who said they were in the area that day. Had to haggle about the price and were offered coupon after coupon (price without any of the coupons was astronomical). We were offered a cruise we had to pay for (not a free cruise, only a voucher for a company that offers cruises to people who make large home improvement purchases). Huge lack of communication from the company until the actual day of the install (we had to call them several times about the cruise voucher, about a receipt, about scheduling; things were really only taken care of once the owner of the company got involved and handled things). We were given no direction to move furniture or window treatments prior to installation. Day of install was great, aside from my husband having to move all the furniture out of the way and take all the window treatments down because the installers are not allowed to do any of that, and aren't even allowed to help. Installers were professional and efficient, covered all our stuff with plastic, and didn't leave a mess behind when they left. Seriously, other than the furniture being out of place and the new windows, I would have never known they were there when I got home. So if you choose to go with this company, beware of the process prior to actually getting the windows. The installers are great, the windows are great, but the company itself and the way they handle things can give you a big headache.

We sat and listened to their sales pitch for 1.5 hours while they told us why they so professional…read moreand would do a perfect job. The two salesmen that gave us the bid looked at the window. Three people came out to do measurements. None of these people told us there would be any problems installing the window. This was for one window that was going to be installed in one day. It took two months and I had to finish the work myself. Apparently ours was the first house that they had ever done a window replacement for that had vinyl siding. They took five weeks to finish the outside of the house because they needed to order replacement parts that were damaged during removal. They needed eight weeks to get replacement woodwork for the inside because (you guessed it) they damaged it during removal. If I hadn't had to consistently call to find out the status of the job, we'd probably still be waiting to get it finished. COMPLETE AMATEUR HOUR. Do your self a favor and find someone that can do the job right.

I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

DO NOT DO BUSINESS with this company. They show you one thing and then deliver a subpar…read moreinstallation and then lie to you and put the nicest person ever as your point of contact. She will do anything to help you, she can't make the company own up to their promises and no one with any ability to rectify the situation has the nerve to call me. They nickel and dime their 3rd party installation contractors who do the bare minimum of effort and who don't speak a word of English. Then they promise you they are going to make good on the contract and hem and haw for months and then offer a pittance (insulting) amount to have a new contractor do the bare minimum and then have the nerve to ask you to write them a good review. Liars and thieves!

From the beginning to the time they completed, they did an amazing job. The sales rep did an…read moreoutstanding job helping me understand what they was offering. Very professional. And once that phase was over, Krystal stayed in constant contact with me until the job was completed. The installers were completely awesome and I absolutely love it. Wish I could give the whole company a raise. My friends are in awe with my enclosure. They changed my appointment date because I was adamant about having it done by July 4th so they set my appointment for June 29th and moved it up to June 18th to make sure it was done. I absolutely love it

Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

These guys are outstanding! I've used them more than 10 times over the past decade on behalf of my…read moreclients. Whether it was replacing fogged glass or repairing 30-year-old Pella wood windows with rotted frames, the work has always been done professionally and at a fair price. Best of all, they show up when they say they will. As for the one-star review, my experience has been completely the opposite.

I had three windows fog up during the winter. Apex came out and gave me a fair price. They were…read moreterrific. The men were pleasant and efficient, came on time and even vacuumed up after themselves. I cannot recommend them enough.

Loved JR from the moment he walked into my home. Knowledge, through and readily available with…read moresolutions. Highly recommend.

The Third Estimate was one of 3 estimates we had for a roofing project in 2025. We ultimately did…read morenot choose them due to how aggressive they were in trying to get us to commit to the estimate they offered. In 2026, the time of this review, we had hail and wind during a storm last week and I get a random text from them (see picture) stating that I signed up for messages from them, which I did not, and noted the storm. Are they storm chasers now? I really wish they would not "opt in" people that never opted in.

Extremely friendly. I had an odd size frame that needed new glass. I brought in an oversized piece…read moreof glass which they accurately cut to size for me. Looks like they do ALL kinds of glass service. Then to top it off on the value they bring they cleaned the glass and removed the sticker so it was ready for the frame which fit perfectly.

To date they have replaced 5 fogged thermo pane windows and 1 single pane. Their prices are fair…read moreand the quality is outstanding.