There is so much wrong about how JBL Roofing & Construction, Inc., does business, that it's really extremely unprofessional. When you buy a roof, it is an enormous investment of money, so you want to make sure you hire the best company who will install your roof properly and behave in ways that give you confidence in them as competent professionals you can trust. I want you to know from my personal experience, JBL Roofing & Construction, Inc., is not that business.
I strongly urge you to not invest your time or money with these people. There is not enough space to give you every detail of my horrific experience with this company, but here are some key issues I had:
* I was told the job would begin on October 19, and I would receive a call from their project manager two weeks before the job was to be done to confirm the date and to let me know when I would receive the roofing materials. I never received a call from anyone.. Ryan Sanders, the project manager, did not contact me at all. I ended up calling him when Quincy Johnson, my sales representative, gave me his number.
* When the truck arrived with the materials, I noticed they were putting all the materials on the house roof, so I asked the man in charge why they were putting the roofing materials for the garage on the house roof? He looked surprised and checked his paperwork. He told me they asked for everything to be put on the house roof. I would find out later that JBL Roofing & Construction did NOT order materials for the garage roof at all.
* On multiple dates, JBL did not show up or call to say they weren't coming and reschedule. If I didn't contact them, I would not hear from them at all.
* Once the roof on the house was completed, I came out to look at it and noticed a section of the front roof was clearly bubbled, and when I asked why it was not flat, I was told that when it warmed up in the spring, the heat from the sun would flatten the shingles out.
* When the crew finally arrived, I went outside to inquire why they weren't also working on the garage roof. The manager said they were not told to do the garage, just the house. I came back inside and called Matt Lewis, the owner. Matt told me the crew would be back the next day to do the garage roof because they didn't have the materials to do the roof. Matt had to drive to Erie, Pennsylvania, to get the supplies for the garage roof because they weren't ordered!?
* I called JBL in April 2021 about the roof bubbling because of course, the bubbling had nothing to do with the sun as I was told in October. I took pictures and video of the bubbling and sent them to JBL after speaking to their secretary. She told me someone would get back to me.
* I called JBL back because no one called me back. The secretary said she sent me an email, which she did not. She then sent me an email thanking me for the video. She said someone would take care of it, and it would take some time to coordinate. But they would get my issue resolved.
* I had no further communication with JBL Roofing & Construction, Inc.. until I received an email from Ryan Sanders on June 7, 2021, reminding me that my job was scheduled to be done. No date. No time. No phone call to notify or see when I was available.
* On June 8-9, 2021, I received an email from Quincy Johnson stating my job was scheduled for June 11, 2021 at 3:30 pm. Again, no phone call or contact with me.
* On June 11, 2021, the day JBL scheduled, no one came to do a job. No one called to say they weren't coming. No one called to reschedule. As of June 18, 2021 today, exactly a week after the job was scheduled, I have not heard from JBL Roofing & Construction, Inc.
Spend your hard-earned money on a roofing company that can stand behind their work and who shows respect and appreciation for their customers by communicating properly, professionally completing work in a timely fashion, and respecting their customers and their time. JBL Roofing & Construction, Inc., did none of that in my case, and I do not recommend anyone do business with them for the reasons stated above. read more