Frecka was professional and courteous every step of the way. Transparent, honest and great to deal with.

Apparently being rude and condescending is part of the job requirement to work at this place. When I initially called and while the phone was ringing I was having a conversation with my husband about his brother - as soon as the phone was answered I was rudely met with a "EXCUSE me?" from the girl answering the phone. No "Frecka Plumbing" or any greeting. That should have been my first red flag but I let it go. I am not sure how she heard any of my conversation since I was having it while the phone was ringing. So I get an appt and this guy comes out and says that he's been to the house before (great I thought ...he knows the place, we just bought it last month). Go over some issues and we go upstairs and he points out a leak that I didn't even know existed. I told him I was glad he found it since we were replacing the vanity anyway. I asked him if he could add that to his list. He looks at me and says "what are you talking about?". Gee I don't know, you're a plumber, you pointed out a leak, maybe thats what I mean? I think a 3rd grader could figure it out. After another confused conversation he looks at my daughter's boyfriend and says "Am I retarded?" (referring to himself). I don't know why he said that, other than perhaps he thought I wanted him to replace the vanity (which I didn't and never asked him to). Besides, how did he know maybe perhaps I do have a genuinely retarded relative? That was a very unprofessional and extremely rude thing to say! I don't expect, and never would expect a plumber to do remolding work. Even if he thought that is what I meant, why not clarify before the condescending attitude?? At this point I almost told him to get his tools and get off my property. He tells me he will have to get an estimator out to give me a quote on the work. it's been one week and crickets from Frecka No worries - I wouldn't hire Frecka to fix a leak in my pool floatie let alone my house. I called Kline and Kavali (nice people working there, imagine that). Had the problem taken care of two days after they came out. Stay away from Frecka unless you enjoy being talked down to. If you do, then this is the company for you. read more

They did a great job. Quick response and the technician was very professional. They have our recommendation.

If you're looking for a reliable plumber this is your place. They aren't hawking services that you don't need. Their brand isn't diluted by offering 6 separate services. Plumbing only, all licensed and union backed. They will come in, complete their service, and leave. Their prices are beyond compare and their plumbers are kind, courteous, and professional. Locally owned by Rick Frecka, a family man and pillar of the community with his many charitable contributions. You can tell he treats his employees well as they appear very happy with their work. 5,000 stars. Would recommend. read more

Frecka Plumbing - Service van - Plumbing Near Me - Cuyahoga Falls, Ohio

As a first time customer with Frecka Plumbing, we had an amazing experience! Our technician Matt couldn't have been more professional and timely and he really took the time to make sure we understood our plumbing problem! We most definitely will refer Frecka to family and friends!! read more

I had high expectations for Frecka Plumbing as they came highly recommended. Rick was really nice during our estimate appointment but getting any follow up was like pulling teeth. We were ultimately told in a rather rude email that they would only do the plumbing portion of our project if we used their recommended remodeling company for the remainder - and that company is booked out 4 months ahead. Thank you next ... read more

These people took care of my mother like she was family while my father was in the hospital and I was out of state. I appreciate it tremendously! read more

Sump grinder in our basement was inoperable. I called and spoke to Ryan. We set an appointment. When Chris came out, water was already flowing up from my basement water heater / dehumidifier drain. He worked quickly, results were great. Looked professional, and the price was very affordable. I highly recommend Frecka. I appreciate their service and their customer service. Thank you. read more

Whether it be our yearly backflow test or replacing Toilet's in the house, Frecka has always been reasonably priced, professional, and courteous. Would definitely recommend. read more

I have had Todd out twice to replace toilets (first two toilets replaced the first trip, and the last two were replaced during the second trip) and am immensely satisfied with the service and professionalism. Todd made sure I was aware of the things he was doing and made sure that he didn't cut any corners during the installs. Very satisfied customer, and will be using Frecka for any future plumbing projects. read more

Replaced hot water tank, did good job. Tech was professional , office staff not so much, Gary guy that does scheduling is a Karen.

My opinion of this company has certainly gone downhill. Just got off the phone with Gary, discussing the purchase of a new and expensive hot water tank. After some discussion of what I thought I needed, based largely on the size of my jetted bathtub, I told him I thought someone needed to come out to assess what was needed and determine if it would fit in the utility closet. He laughed inappropriately several times, like I was stupid or something, then said he could not afford to send someone out to do that, then before I could say I guess I'll have to hire someone else, he said have a nice day and hung up on me. The reviews here are accurate. Gary is not doing his business any favors with his behavior. read more

I would never use Frecka again. I had them out to check a leak under my sink. I did not know where it was coming from. They came out and could not find anything. It was a service charge for $140. 60 days later, I notice the same leak, which I know is now the disposal. He (Gary) charges me 189. for a new disposal installation and won't give a break based on the first charge. Basically the guy is rude on the phone. Plenty of plumbers out there....do not go to Frecka. read more

Frecka Plumbing installed a new toilet, new garbage disposal and new kitchen faucet in my condo. When I called Gary to set up the appointment and let him know my needs, he was extremely knowledgeable and helpful. Their plumber, Steve, was very courteous and got everything done in less time than we thought. It has been 2 weeks since the work was done and everything is working great! Also, Steve, cleaned up afterwards and left everything very nice. I am very pleased and will definitely use Frecka Plumbing in the future! read more

I called Frecka yesterday to get quotes for 3 major plumbing projects I need to have done in my house. The guy who answered the phone seemed to be trying to talk me out of getting the work done because of the high cost. ? He told me the owner would call me back today to schedule. Instead, he called me back this morning to tell me the owner couldn't come out to give me estimates until late fall because they have so much commercial work right now!! It is obvious to me they just don't want my business. Very rude!! read more

The owner of this company is out of his mind. I asked for an estimate to install a four piece tub and shower wall surround, with the parts being $1,500. He quoted $8,500 for the total job. Said it was a 10 hour job, and the reason for the high cost was because he was going to have to spend so much time at the supply house to find a perfect tub without any flaws. I immediately contacted the next Plumber in line, $3,800 later, the tub was installed beautifully, without a single flaw. Either Frick up Plumbing purposely overpriced because they didn't want the job, or they are seriously out of touch with labor pricing. Taking away parts, $7,000 for a for a 10 hour job is $700 an hour. Who makes that kind of money? I paid $3,800 parts and labor all in, to a no name Plumber who me couldn't even recall if you asked, and the job couldn't have been more perfect. read more

We have used Frecka Plumbing for years both personally and for our business. What an honest and dependable company- we would not go anywhere else! They are conscientious and extremely reliable. read more