Revised: The company call me back after initial review and want to make things right. The…read moretechnician provided exceptional service and fixed everything that he found even it wasn't his fault. They also give me a new ecobee and won't take my money even if I offer to pay. I will definitely be using them and consider having service contract with this company. Old review: Plus one star that they will come out late or weekend to see you and they will make several visit if the problem reoccurs base on one $90 charge. The technical identified that I have to replace the board for my furnace. While checking and putting it back, he pinched a wire without knowing. I turned the furnace on and it blew out my ecobee. He put the furnace back together and left me with the broken thermostat.

Very bad experience and no follow up. Friday, May 22nd around 10:00am I call and ask for a Plumber…read moreto come to my house to replace the pipes and the Main shut-off Valve to the water meter. I was informed that they would have the technician to my house that day. I waited all day - NO CALL, NO SHOW... I called them three or four times asking when someone would show up and was repeatedly told he is on his way. NOPE. NO SHOW. My last call was about 6:30 pm on Friday evening. I had no water for the entire Memorial Day Weekend. On Sunday evening I went to Lowes and got the parts and fixed it myself. The City turned the water back on Tuesday morning. Don't waste your time, call someone else! BTW, I used to have a service contract and regular maintenance with them after a backup in 2023 caused over $8000 in damage, which I had them do the remediation. I thought, hey, I will call them since I have had regular contact and being a good customer. WRONG. Call someone else and avoid the headache.

Our septic system was backing up again so this time I called Harner Plumbing. Mike Allen, one of…read moretheir service technicians, arrived at 6 AM and eliminate the nasty roots invading the piping to the septic system in about 1-1/2 hours. I recommend Harner Plumbing!!! A job well done, promptly, and at a fair price!

My son in Streetsboro needed several things done in his home, like re-setting a new toilet with a…read moredamaged floor/flange, fixing a stuck outside shutoff valve, and fixing a leaking sink drain. We selected Harner Plumbing due to great reviews on the web sites and from our neighbors on local social media like NextDoor and Streetsboro Facebook. We could not have been more pleased with the result. Dana was really responsive and helpful in arranging for Steve to come out, and Steve could not have done a better job. The final bill was very reasonable and it was consistent with how Dana said (up front) the charge would be calculated. Harner Plumbing is now my son's "go to" company for future needs. We highly recommend them.

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

What a joke. First I was told I needed a whole new system for 12k. Then it was just the fan motor…read morebut needed a new fan blade to go with it. With that being said the fan blade was completely fine. Once he quoted me 1241 dollars for the same motor that was 165 online I just asked him to stop what he was doing and leave. Needless to say I paid a service charge to have them waste my time and quote me an outrageous price.

We talked to Angel who was excellent. She recognized our needs without detail explanations. We…read morecalled because we saw a service technician next door to our new, five year old townhouse. Greg is coming over when he finishes next door. Spiffy service, immediately after calling. Thanks, Angel and Jennings!

Very expensive. The man that came was friendly enough but every 20 minutes as the price increases…read morehe had me resign job order. It was strange but he fixed my air cond And gave me good Advice Some Am Thankful

This company is wonderful. They are efficient, trustworthy and are satisfaction driven. We are…read moregoing to use them over and over and over.

My A/C was out for over a week when I called. Mr. Elsass sized the equipment up to a 3-ton unit and…read moreit still was a great price for a well-known brand name machine. Josh and Aaron were the installers, diligent and professional. Good folks at the office to handle my calls. I highly recommend Elsass.

Fast service with a smile and great pricing compared to the competitors. I recently had AAA install…read morea new furnace and AC on the home my fiance and I purchased. Tech was polite , efficient and clean. I've recommended this company to all my family and friend. Quality work!

My furnaces are almost brand new and just stop working for some reason. Called AAA and they came…read moreout quickly. They called to inform me that the air intake on the outside was full of leaves and debris. So the furnace shut down so it wouldn't overheat. Wow, what an honest company. They charged me for a reasonable service call and just an hour of labor (I think he was there for 2 hours). I bet many other companies would have a bill $500+. Very pleased with this company and will recommend to others.

We found Advanced Plumbing on Angie's List. We wanted to get a tankless gas water heater to…read morereplace our old 40 gallon water heater. Mike provided us with a competitive price quote including installation, so we scheduled the appointment to put it in, which was done quickly and professionally. We chose a Navien 240S tankless gas water heater, and are very satisfied. It provides an endless supply of hot water. Their workmanship when putting in the unit was great, and they cleaned up the area when they finished the job. We are very happy with Advanced Plumbing and I give them a five-star rating!

Great service fast friendly clean and efficient Very…read morefriendly and knowledgeable A fair price for labor

Plumbing Excellence does plumbing like Apple makes software--they care about every detail of what…read morethey do; customer satisfaction and high value craftsmanship are top priority. I called Plumbing Excellence in a pinch when our water heater started leaking. Anthony responded quickly and worked into the evening to get a new one installed, and we had hot water again that night! We were so satisfied with his work and his service that we hired him to fix a gas leak in our fireplace, too. He did, and now we have a working fireplace again, too! Thanks Anthony! Anthony was meticulous but not slow in getting the job done right, kept communication open and honest, and waited patiently at my house while I finished pricing other options. He explained that a hardware store water heater is of cheaper quality than the "professional" model he would install. He also correctly guessed that a competitive quote had come in lower because they did not factor in permitting the work, which he felt was important, and I agreed. He did look for multiple ways to save us some money, including combining visits, not charging for the initial investigation of our gas leak, discounting a subsequent job; he even researched the design lifetime of my new water heater and recommended against getting an extended warrantee in my case since the heater was built to last at least that long if not longer. Anthony and team were friendly, passionate, and a delight to have at our house. I would hire Plumbing Excellence again or call them for advice any time!

Not very happy with their service. Paid over $500. to find and fix gas leak. They did their work,…read moresaid they corrected leak and left. Gas company comes out to turn Gas back on and says it's still leaking. Call Buddy's back out, they now say the leak is coming from the main line going into the house, and give an estimate of almost $6000 to fix. So, let me get this straight...you want me to hire you again for a $6000 job, when i just paid you over $500 and you obviously didnt do much of anything except maybe do a pressure test which accomplished nothing and benefitted me zero? I don't think so.....