I hired John based on his A+ rating with the Better Business Bureau. Unfortunately, my experience did not reflect that rating. The original quote for the project was $3,875.39, and I paid a deposit of $1,356.38. Although I felt some of the individual charges were extremely high, including one item that appeared to be nearly four times the actual cost, I accepted the overall quote because I believed the total price was reasonable for the scope of work. The project involved plumbing work that had already been reviewed and approved through the condo HOA's infrastructure process. Part of the work required cutting a small opening in the ceiling of the condo unit below mine to access the pipes. I was prepared for this and had already arranged for my contractor to repair the ceiling once the plumbing work was completed. Instead of making a small access opening, John cut out a very large section of the ceiling, causing unnecessary damage, as shown in the attached photo. This resulted in additional repair costs that I now have to cover. After this, John informed me that if he were to continue the job, the cost would increase to $10,000. I declined because that was far beyond the original quote and because he appeared unable or unwilling to complete the project as originally agreed. Since the only work performed was an initial visit, cutting the ceiling, and obtaining the permit, I requested that $1,000 of my deposit be returned. John refused, stating that he believed he was entitled to keep the full deposit. I do not believe this was fair or reasonable, especially given the limited work performed and the additional damage caused. I wish I had checked YELP first due to the number of dissatisfied customers. read more

Free Flow Plumbing - The mess he made of my neighbor's ceiling when the hole size should have been a fraction of this. It cost me 2x as much to get it repaired. - Plumbing Near Me - Solon, Ohio

Quick response to an urgent situation. They were able to identify the source of leak and scheduled return to repair it within a good timeframe. read more

On Christmas eve a frozen pipe leaked and John took care of it promptly, efficiently, and at an affordable price. He was friendly, and professional, and worked in a very clean manner. He took the time to show me what the problem was and how to take preventive measures to avoid it happening again. I will surely use him on my next plumbing project and would highly recommend his services to anybody for a positive experience during difficult times. read more

Great and quick service and didn't rip me off. Showed up when he told me he would and left a clean work area

John and Nick are professional honest plumbers who do the work until the job is finished. We are thankful we found them on Yelp and would recommend their work to anyone! read more

The worst!!! He had installed a cleanout on my main, cast iron stack. Right after his "work" was completed all the toilets connected to that stack above his work, had heavy leaks, none of which were there before. I've been informed, this is a result of when someone cuts into the main stack not supporting it properly, thus creating the whole stack to shift (lower) and loosen the connections of all the toilets/fixtures above. I requested a meeting with John and he reluctantly showed up, after telling me he wanted to make things right. He then proceeded to tell me that those leaks were there, before he commenced his work and that they were not his fault, which makes no sense because I've owned the property for 15 years and the ceiling and walls connected to those areas would have been wet and/or discolored. He got very defensive and left quickly, then told me if "you aren't satisfied" call his lawyer. Not, "let me make this right". Being a fellow contractor in the same city as John, for the past 15 years, I have learned over the years that things can go wrong at times, during those times it is an opportunity to shine and go above and beyond to make the customer happy. This isn't the philosophy at Free Flow Plumbing. Not only were his rates are outrageous, the quality of work was beyond poor. He left the job site a mess, leaving the waste pipes, he cut out there at my property, along with dirt he tracked throughout the home. He had to cut out 2 boards to get access to the area and instead of re-installing them, he just left them on the basement floor. Being a contractor I talk to a lot of plumbers and I mentioned this job to them and it was a consensus that John consistently does poor work, and if there's ever an issue he will leave you high and dry and direct you to his lawyer. Stay away from this company! I cannot stress this enough. read more

I have used Free Flow multiple times and have always had a great experience. Highly recommend!

Our sink backed up on thanksgiving! After trying to fix it myself on Friday, I contacted Free Flow plumbing, and they were able to come out within a couple hours to get things moving again. Very fast responses, professional, and clean service. Highly recommend! read more

Good service and good timing. Said he would be there and he was, and finished the job. Kinda a dude, too. I think I could have beers with this man. Maybe more than once. Good sense of humor and seems like he just wants to do a good job and help people. read more

We had called another plumber that kept pushing us back for weeks. Finally gave up and called Free Flow. They were able to come the next day. Nick came exactly on time, wearing a mask and fixed what we thought would be a complicated issue. Turned out to be a broken drain in the tub. He worked professionally and we were very pleased with what we thought was a fair price for the job. Will certainly only call them again with our plumbing needs read more

I did not do business with Free Flow Plumbing. However, I received a immediate response from John, the Owner. He was kind enough to suggest other options for me to consider in resolving my dilemma. His suggestion was great. Problem solved at a lower price! I appreciate his honesty! read more

Quick response to an inquiry about installing a new whole house water filter and same day service. Thanks a ton!

I called them four days ago and they never gave me the courtesy of a return call . I got a more responsible plumber to come right out and fix it.at least the owner apologized to me for not responding to my call read more

I'm very happy with the job Free Flow Plumbing did for me. They arrived in about an hour after I called. They were friendly, fast and reasonably priced. read more

Very responsive. My request was late evening and I received a reply the same night. Further, I was able to schedule an appointment for early the next morning. They quickly diagnosed and fixed the problem at a fair price. I will definitely call on again. read more

Wow, so impressed. I called super late morning, and John and his assistant came out **same day** (though of course this may not always be possible depending on the day) to snake a very clogged shower drain in an old Cleveland Heights house with badly configured plumbing. Price was very fair. He was fast, efficient, and clearly knows what he's talking about. We have already scheduled a date to have him back to fix some other nagging issues that we let go because we didn't feel comfortable with what other people had told us - John just made sense! I feel like I now have someone I can really trust to work on my century home, as he is obviously well versed in caring for these old properties. Thanks John! read more

Free Flow Plumbing replaced my hot water heater earlier this year. In transporting the new/old hot water heater to and from the basement, they dragged the dolly with no cushion up/down the stairs, cracking nearly every stair - most in 2 places. They also left a huge mess of mud, snow, and water leaked from the hot water heater, all the way down the stairs and into the basement and did not even attempt to clean it up. They reluctantly agreed to pay to fix the stairs, but when multiple companies indicated that the stair flooring cannot be repaired and needs to be replaced, Free Flow said they will not pay for the replacement. I agreed to have a contractor of their choosing come out for another opinion. This contractor also told me it looks like the stair flooring has to be replaced, but said he would look into it and get back to me within a couple days. It has now been 2 months and he hasn't given me any feedback, and stopped responding at all about 7 weeks ago. I asked Free Flow to help have this guy get in touch with me and Free Flow told me I need to just wait and be patient. I have waited for two months, and Free Flow refuses to tell me how to handle billing them so I can finally get the flooring replaced. I tried giving them a specific date cut off so they could talk to the contractor and get some updates, but Free Flow refused to respond. read more

DO NOT USE THIS COMPANY!! I had the absolute worst experience with a plumbing company ever. Very overpriced for a service USE THEM AT YOUR OWN RISK And Don't believe what john tells you on the phone regarding price. read more

Prompt, courteous, efficient. He explained everything and did a great job. Reasonable price, too.

We were getting our house ready for sale when an inspector told us we had a small gas leak in the basement. This was at about 5 pm on a Friday. I called Freeflow because I saw their van in the driveway of a really picky neighbor who vets her contractors well. I figure if that woman was using Freeflow it was probably a good company. I called Freeflow and spoke to John. I told him the problem and that I hope he could come out right away. He said he could be there that evening. I was so relieved. Then John called again and said he could come out within a half hour if that worked for me. Great! He was there in an half hour, figured out the problem, and called for a guy to come bring him the right part. No waiting for Freeflow to get a part, no big fee for being an emergency call, just straight-up good customer service. A grave concern became a non-issue in about 90 minutes. Since it was an emergency we didn't get quotes. We just called Freeflow and were very happy with the service. So of course, we called John at Freeflow again once we moved into our new house. It was a foreclosure that Fannie Mae bought and "fixed" up. It had been vacant for over a year. John went through and fixed the mess Bathfitters made in installing the shower/bath combo, cleared the clogs in two upstairs drains, installed a new garbage disposal, and connected our water line to the new fridge. These were all separate visits since the troubles came over the course of 2 months as we lived in the house. John was very accomodating of our schedules. His quotes were always on or close to the actual cost. If there was a deviation it was explained, and since we paid in cash we got a discount. Now we plan to install a jetted tub in the master bath, and a half bath in the basement. So we will be calling John at Freeflow Plumbing confident we'll be getting good work for a fair price. read more

Techs were here within one hour. Cleared the kitchen drain and relit gas water heater. Knowledgeable, efficient and friendly.

John responded to my call and email immediately. Although he wasn't sure my dishwasher drainage issue was due to the plumbing or appliance itself, he agreed to come to take a look on the next day. He identified the source of issue right away and the problem was fixed promptly. Also he pointed at other plumbing issues in the house and took care of them on the spot. read more

He asked me what was wrong and I told him I thought the garbage disposal in the kitchen was bad and word replace it with a $500 garbage disposal without even checking to see if the old one was no good .Charged me $ 45.00 . Got a second estimate on the garbage disposal and ended up not even needing a new disposal read more

John was next door working at the Alcazar hotel and dropped by my place. Although he was upfront and indicated that the $70 service diagnostic fee, he was also honest in his capabilities and price. Fixed my bathroom faucet quickly! on the spot Very convenient if you are in the Cleveland Heights area. read more