I had a sewer issue and required a new water heater. The team at Wyatt were knowledgeable and professional and provided excellent service. My complex needs of handling this issue and coordinating with the city were handled appropriately. I can't say enough good things about the company. Shout out to Adam, Phil, Austin and Mike. I have already referred them to others and will use in future if needed. read more

Completely unreliable. Canceled two separate appointments on the day of citing other emergency calls and then rescheduled a third without bothering to notify me. Never again! read more

I made an appointment for a monday, they cancelled last minute due to "a large volume of emergencies" which is fine, I can be understanding so I rescheduled for thursday morning. Waited until noon and hadnt heard anything yet so I had to cancel as I am not available in the afternoon. I will be calling a different plumbing service but have now wasted a week of time getting the job done. Poor communication, poor scheduling, only talk to an AI bot that texts you. do not recommend read more

The people were nice and professional. I still cant justify replacing 85 ft of plastic water pipe ($250 in Material cost) to the house being a more than $3000 job. 4 hours 4 guys = $3000. add it up hourly. Greedy. My lawn was dug up and they did not finish by putting down Grass Seed and hay. Wont be using them again. Those radio commercials are B.S. read more

We had a basement sewer back up (of you know what) & they came out the same day, cleared the line then sent out a camera tech to see what the line looked like & it was bad, roots all the way down at every seam of the clay sewer line seams. The whole day (2 visits) was only $93 & both techs (Justin & Adam) were true professionals, very polite & answered any questions we had & we never felt any pressure. Adam presented some options & we have booked a sewer re-lining & will never have to worry about this again. Truly a great family-owned business where you feel like they care about helping you. read more

Great customer service with great communication with the customer. These individuals are knowledgeable and experienced in their trade. Their price is very reasonable for the service you get. They are now my new "GO TO" plumber on the east side. read more

Had service a week ago and the tech was very good and knowledgeable. After receiving the bill witch I thought was quite high I went ahead and paid . Later I found the part that cost less the $100 and was charged over $300 won't be using them again. read more

I first heard of WyattWorks Plumbing through their commercials on the Christian radio station I listen to. The commercials are cute and homey. I called because we were having an issue with one of our toilets. The person who answered the phone was cheerful and very responsive to my issue. The appointment day, I was kept informed of when my repair person would arrive. Pete was on time, was very courteous and very professional. He was quick and efficient and kept us informed at each step. WyattWorks will be our plumbers from here on. I highly recommend them and our super repairman Pete!!! read more

Recommended this company to my son based on their customer reviews. He has been experiencing flooding issues and had the county come out only to tell him had an issue with damage/blockage of his storm line. Wyattworks were scheduled to come out on a Monday however they called last minute to say the technician had an emergency.....OK, no problem stuff happens. They then reschedule him for Friday of that week.....well, again, last minute text stating the technician was unavailable and now the soonest they could come out is 3 WEEKS! Mind you, this was 2 days of taking off work for my son to be home when the technician came and now he's back to square one looking for another plumbing company. Truly disappointed and disgusted with the lack of accountability that this company provides when it comes to inconveniencing the customer. Would not recommend read more

They came to fix the back flow preventer for my deduct meter and then test it. They put a new ( or so I thought) preventer on and after Luke left it starting leaking. I called the company and he came back and got it not to leak. Two hours later it was leaking from another spot. It cost me over $400 and now I have a leak. I had to wait till the following week, David came out, went to his truck to talk to his manager about the leak and came back and said it was leaking because the pipes are old and I would have to pay MORE MONEY for them to fix it. Whatever happened to integrity, good workmanship, and morals? You made the leak, you should fix it! It wasn't leaking before you came to my house! If I could give them no stars I would! read more

Scheduled an appointment for an estimate and work done the same day as the estimate. I was told that I would be texted the day before to know what time. I got a text on Monday, the day before the scheduled visit, and was told they still didn't have a technician. Then, I was told they like to finish up their days between 3:30 and four. Tuesday came and at 12:30 PM I got another text saying they still didn't have a technician yet and could not tell me when I would a tech, or IF a tech would show up. I took a whole day off of the road from visiting customers. Even if a tech showed up to give me an estimate, I would have to take a another whole day off the road for them to come to do the work....IF they would even show. Bush league way of doing business...wallakadoodle this! read more

Great company. They were able to get someone out the same day I called. The office staff were very sweet and professional. Their fees are pretty reasonable. I have several projects I need done on a 94 year old home. Chad and Larry came out. They were very respectful to me and my home ( & my old little dog). I liked that they were kind and not pushy. Plus they were both very knowledgeable. I was extremely impressed with them both. I love that this company guarantees their prices for 90 days plus gives a military/ veterans discount. It made things easier to lay out a plan to fix things as my budget allows. There wasn't just a 2 option fix that you get with most other companies. They gave me 4 options. We chose a few things to start. I would highly recommend using them! I also liked they use a text message system to let you know when they're on the way and who is coming. read more

Thomas is a class guy and a great Plummer. WW responded back and never made me feel pressure to pay or buy any services. They went above and beyond when I asked them to look at a couple other things in the house. read more

WyattWorks is extremely experienced; professional; responsive and thoughtful! My 92 year old mother was having a major plumbing issue inside her home that required an emergency call to WyattWorks. A call late at night I might add. Quick background on my mom. She knows everyone in Wickliffe and is universally loved! WyattWorks didn't know my mom. They just know that she needed help: after hours. Wyatt was there immediately; and in a time of COVID 19, the technician followed social distancing guidelines. He also fixed the problem with courtesy, AND, the company gave her a very generous price break because of her age. In a time of need and in a time when compassion is needed, WyattWorks plumbing perfectly did their job! read more

Quoted $4300 to install a shower pan when others were much, much, much lower. I had bought the pan and they only needed to realign the drain and supply a mortar base. It was a one day job, so you can do the math and see what they charge for labor. read more

I've tried hiring them twice (recommender by HomeAdvisor) for a leaking kitchen faucet. It's not just a straightforward faucet replacement only, I wanted to provide them better context with what they can expect (email request for pictures), as the first plumber I had called out was pitching me quick fix instead of a proper solution to my problems with water pipes (3 weeks later, got refunded by them for very very poor service) WyattWorks first thanked me for the call and didn't want to help me fix my problem, which was getting an actual solution and not getting ripped off with a "call fee". Obviously if the pitch makes sense, I will hire them, it's not about getting "free estimates". I understood, this is not how you prefer business, but promised I would call back if I would be willing to pay the fee upfront. Roughly 3-4 weeks later I did so, they were willing to listen to the pre-call summary and got me scheduled a couple days out. "I will call you to update you on the guys with the first call, so you know when to expect them, as you're next at 10am" - OK thanks. She asked for my phone carrier for some kind of scheduling text message, which had just about no purpose. On the day of the appointment, I'm eagerly waiting to see when they will show up, however 2 hours go by and 30 minutes after the appointment window (not sure if it was a window), I call the office with what's going on? She tells me how they were still at call 1 and would like to reschedule. From the reviews on HomeAdvisor, I'm not the first customer who went through this frustrating experience when trying to get them to do a repair on leaking faucet. I asked her, why you couldn't call as you promised? Most definitely should be the case if you want to reschedule. I have other, non-plumbing leaks in the house that I would've scheduled differently for this day if I had known (non of these time-sensitive damages are covered by insurance). So I just cancelled all together. Disappointing how the issue I am facing (leaking kitchen faucet) is prioritized ignorantly. Where they just prefer to make the easy money with drain unclogging, but helping the community is not worth it I guess even if they want to order multiple things. To the owner: I read how you've been overwhelmed since everyone is at home and requests your service. I would certainly understand and how it can be more stressful (just imagine how I'm facing tough times with healthcare when taking care here of my grandparents), but there are certainly some low effort avoidable steps you could take. Don't show availability on HomeAdvisor, Train Office manager to be less shady / more peaceful, call ahead if you would like to reschedule, even use the scheduling text service to communicate if you're running late or want me to call the office to reschedule and lastly, if someone is here trying to help you do your work smoother (by describing and picturing the issue) you should take that in as a community member trying to help your family-owned business. I really wanted to differentiate you from all of my other plumber experiences in the past years, I can't say I've found someone who I liked using. I've considered expressing my experience, I don't really do so if I don't end up spending some money with the business, but with the lack of empathy and the difficult process to actually hire you for a decent medium sized project was unfortunate (you may contact me for further feedback or to fix mistakes) read more

Excellent job. We had had a garbage disposal that was shooting up water from our sink every time we used it. Also our upstairs bathroom had extremely low water pressure, and no matter what we tried we couldn't seem to fix it even after several YouTube videos and trips to Home Depot. I called Wyatt Works and the lady who answered the phone was very helpful and friendly, asking specific questions, and she was patient with me as I didn't really know much about plumbing. It only took us about a day and a half before they were able to squeeze us in which was entirely reasonable. The service tech came over, did a thorough diagnosis, explained to us what the issue was, and gave us several options. They repaired everything magnificently! Our upstairs bathroom sink and flows well now with excellent water pressure. Our kitchen sink had to be completely redone, for the original plumbing was poorly installed. Wyatt Works did all the work quickly and efficiently. I highly recommend Wyatt Works. My only complaint is that we paid almost $700 for maybe three hours of work. I don't see why a plumber should be paid over $200 an hour. I do think that's excessive, so know they are very expensive. However, this was a significant issue in our home, as far as we are concerned. So if both sinks are good to go from here on, then I consider the job worth it, I guess. Regardless, I would definitely Wyatt Works again if had a plumbing issue. Excellent job!!! read more

So... Had a hot water heater issue. After a few visits we figured it all out. It took two visits due to Jamal trying to save me money as well as my older house had some very confusing pipes (hence why I called instead of YouTube university) causing the issues to be multiple things and hard to pinpoint. The negatives a bit pricey and hard to schedule. My reasoning your paying a little extra because you get extra. The service was perfect, Jamal wasn't rude about me hovering to learn or was he aggravated by my suggestions. He was upbeat knowledgeable and patient, because I'll admit I'm very inquisitive when it's something I don't know. So price is offset by service. I can't blame scheduling on them either I called the day before Christmas so that's my fault as well. I only mentioned it because some places who don't care about there employees as much would rush some one over. So it's kind of a plus in my eyes. Positives. Everything... if you're in the Cleveland area and don't mind a little extra for a ton more service you MUST CALL these guys first. I'm not a major 5 star guy I cap at 4 unless your exceptional, and these guys are. read more

I typically do plumbing work myself, but I had a sink drain that I just couldn't get. I decided to call a pro and scheduled an appointment. The process was quick and easy and i scheduled an appointment with no rush since this wasn't an emergency. Rebecca and Emily were very helpful and professional getting the appointment set up and updating me on the arrival time. Larry came to fix my drain, and was the most thorough and professional plumber I've ever hired. He gave me several options to fix the issue at different price points. After snaking the drain once, it wasn't perfect so he did it again. No mess and the clog is fixed! He gave lots of tips to keep things running smoothly before he left. The bathroom is cleaner now than when he arrived! Worth every penny, don't hesitate to call! Update 9/18/18: The drain is still working great! read more

Jamal did an excellent job on all my plumbing needs:new toilet flusher, news stems for the faucet, snaked out bathroom sink and fixed the leak under the sink. He even snaked my toilet for free because he didn't like how the toilet was flushing. Jamal is a true professional with a great work ethic!! Donna O. 4/8/18 read more

Responsiveness was good, but the cost estimates I received on site were far over and above what I was quoted by two other local companies (for the exact same work), and ultimately what I ended up paying. I question the estimations, which may have been rushed, but were seemingly inflated. read more

The crew that was out to my location at empire beauty did a very good job.... I believe gentleman's name was Justin gmbe was awesome and very professional... read more

Husband out of town, water tank broke and required replacement. They were responsive but I felt they took advantage of me and charged me $2100 to replace the tank. I called the owner and told him my concerns and he tried to minimize it by saying I had their best guy on the job! I didn't realize their prices vary on the person they send out! The guy was in and out in less than 4 hours! This is a company that takes advantage of people in a unfortunate situation! BTW I don't mind paying extra for same day work, but feel this was extreme and a total rip off! read more

Highly responsive and good at what they do. Someone answered when we called and we got the service we needed the next day.

Josh Wyatt and his trainee, another Josh, were prompt, thorough, communicative and considerate of the house as well as two kittens running around underfoot. They broke out options and prices, returned with supplies efficiently, and completed the job quickly and successfully. Update - I just relied on Wyatt for another toilet repair; this one we replaced. Luke Wyatt was also extremely polite and thorough in identifying the problem and fix options, and again the work was efficient and successful. Clean-up pristine! read more

There aren't a lot of plumbing companies out there that are responsive, courteous, professional, and reasonable. Wyatt Works is one of them. Our technician Alan assessed our needs and was fair and honest about what needed to be fixed/replaced. He was professional and efficient in his work. We even received a hand-written thank you note from the office a few days later - that's class! read more

There was some initial issues with scheduling but they handled it very professionally. The technician, Edward was amazing ! I will be sure to request him for some other work I will need done next month. This is the first time I used this company and I am very impressed ! read more

I called 2 days ago and scheduled someone to come to my house. I did not want to wait 2 days because there is a leak, but they told me they would make it for sure Thursday. The office person also told me that they would call today in the morning to let me know what time to expect them. By 10:30am I had not heard anything. I called and the owner told me that someone would be here today and NOT to call another company. A different person called me at 2:45pm to tell me that they had not forgotten about me and someone would be here soon. At 3:30pm, after I waited all day and our water leak continued they said they were not going to make it today (which is Thursday) but could come on SATURDAY morning! This company obviously has no respect for me or my time. In addition, when I voiced my frustration the woman on the phone expected me to understand that "things come up." read more

Even though these guys are in Wickliffe, they had received high marks for the west side and were able to come to Mom's rescue. John, Ryan, Pete and Larry all showed up over a two day marathon to solve a major plumbing problem at my Mother's house in Parma Hts. They were all thoughtful, respectful and most of all successful. All of these guys are appreciated and I would recommend them to anyone. read more

No one likes plumbing problems, but the people at Wyattworks are the kind that help you through the leaks and breakdowns of every-day life, with relative ease. Ben and Jamal have made recent visits to our home for various plumbing concerns, and the service we received was outstanding. Both men are excellent in their abilities to diagnose and recommend the best repair solutions in speedy order. Knowledgeable, efficient, very thorough, and reasonably-priced work has been our customer experience, thus far, with Wyattworks. The service visits are always characterized by thoughtful consideration for our needs and wants, as homeowners. Consistent cleanliness as work is completed and respect for our home and belongings is a top priority during Wyattworks visits. We plan to keep them on our top tier list of home maintenance professionals. read more

I have been using Wyatt works for over a year for my business but no more. Their service is unacceptable. Called in to have them fix my commercial grease trap on a Saturday. The person who answered tried to find someone but was unable to. No big deal, they scheduled me for Monday. Monday comes and nobody was showing up so I called for an eta. They said they're too busy to work on grease traps right now. After me complaining for a little while she scheduled me for the following Monday. Then today (Friday) they called me to refer me to another company because they don't work on grease traps any more. And guess what? Apparently, neither does the company they referred me to. Nice! After 2 weeks of being strung along, I'm done with them. If you're not going to do something just tell the customer right away. Telling a customer yes and then refusing to do the work is bs. Regarding Wyatt Works comment: we're all struggling with this which is fine. I get it. My business is struggling with it more than most. But to schedule a job, then reschedule, then just cancel is just not a good way of doing business. Just tell someone from the start that you're too busy instead of stringing them along for two weeks and then canceling. That's not covid related. It's just bad business. read more

They were on time and did a great job. The workman ship was very good. I plan on having them quote so work at my place of business.

My water heater went out last night and WyattWorks was able to respond right away and sent out a technician first thing the next morning. Kevin was both courteous and professional. He laid out the different options I had and was able to remediate the problem right away. Highly recommend if you are looking for great communication and a professional service done right. read more

Services were solid but prices are ridiculous with this company. It was a $20 part that took less than 30 minutes to install. They charged me $337.00. I should have researched before agreeing to the service. Way better values out there in NE Ohio and if you skim the reviews you will see I'm not the only one getting ripped off by these guys. read more

What an experience. I called this company based on good reviews here and on Angie's list. I liked their no non sense pricing. I explained my problem to the young lady that took my call and they were quick to get me scheduled. I explained the problem was with my kitchen ceiling having a mystery leak and I suspected potential mold. No problem, was the response I received so I was very happy. Upon arrival, the technician never looked into the kitchen ceiling. I was charged 49 dollars for an "inspection" that didn't include the initial problem I called about. Talk about bait and switch; I was told it would be an addition 275 dollars to look into the kitchen ceiling to be sure the problem wasn't coming from there and to see if there was mold when that was the WHOLE reason I called them in the first place. I feel ripped off. read more

Extremely nice plumber. Extremely corrupt price quote. Standard 50 gal, 40K BTU water tank replacement with power vent. $2700.00 Yes, that's two thousand, seven hundred dollars for a standard tank replacement! Found several other reputable plumbers for less than half that who weren't out to gouge their customers. No thank you, WyattWorks! read more

Used Wyatts based off positive reviews. They did not disappoint. Service was timely, fair, and trustworthy. The tech assigned, John, was pleasant, knowledgable, competent, and respectful of his surroundings. Will use again and recommend to others. read more

Amazing service. They sent out a knowledgeable technician the same day who was able to diagnose a tricky problem and fix it on the spot. What's more, Ben was great to deal with, explained options and was highly professional. Prices, I would say, were a little above average but absolutely worth it. They claim to offer 5 star service. In my experience, they deliver! read more

This is a follow up to my original post and WyattWork's subsequent response. I commend Wyatt Works for reaching out and refunding a significant portion of the original charge. It was a welcome surprise to receive the apologetic phone call and refund. Such an act of humility speaks well to a company being conscientious of the concerns of its customers. It bears noting, however, the service was provided in May and it was not until October that they called to address the situation. While I appreciate the manner in which it was ultimately handled, the fact remains that upon my initial inquiry about the overcharge, I was summarily and rudely dismissed. That said, given their willingness to remedy the problem, I would be willing to use them the next time I have plumbing needs. In addition, I have passed their name along to a couple of friends who have recently been looking for a plumber. read more

Jamal and Benjamin came to our home today to diagnose the source of water damage to our living room ceiling. They quickly determined that the cause was water seeping through small holes in a caulked area of our second-floor bathtub. Both technicians were knowledgeable and personable. Everything about WyattWorks is polished and professional, from their modern and clean graphic identity to their brightly painted, late-model trucks and their technicians' neatly pressed attire. WyattWorks is now officially our preferred plumber. read more