After over 10 years as a client that has purchased air conditioners and had routine maintenance…read moreservice on multiple properties I was let down when a major issue arose. After moving into my new property and having my boiler system maintained there was a flood due to many system failures on that boiler that the service tech didn't correct. Not only was there no accountability but I was charged an egregious amount to fix these issues and when given the opportunity to correct this for a long time client due to their error, they chose not to. Unfortunately loyalty has not been valued here and so my business will be taken elsewhere.

CJ was extremely professional and helpful. He personally kept me in the loop as to what was…read morehappening.

We had an issue which required a quick turnaround. I was…read moreable to call them in the morning and they had the issue resolved by the end of the same day. The owner was great to work with, the price was reasonable, and I understand now why my neighbor referred me to Assurance Factor Electric. Solid experience and I'll use them for any future electrical needs I may have.

Bill and his team came to my rescue after another contractor cut the power line to my garage when…read moreinstalling a new fence. He agreed to work directly with the original contractor since it was their error and would be paying for the repair. A labor intensive job (they had to install a new line which required digging a trench in my backyard) it was completed in a couple of days. I would highly recommend this company.

Gabe is always great. recommend highly for any plumbing needs. Efficient and great for diagnosing…read moreprobl

My a/c went out on the 4th of July. I called them on the 5th and had service technician here on the…read more8th. Scott was very friendly and had manners enough to put shoe covers on before entering my house. The only reason I gave 4 stars instead of 5 was because I had an all day window appointment which tethered me to my house for the day. I asked again the day of my appointment, and they said there was no way to narrow it down.

Had my fuse box replaced and an outdoor light installed. Very happy with both. Job well done and…read moreJim and his helper were well versed , dependable , polite and pleasant.

You have to watch the pricing - it is extremely high. Yes I approved the work and pricing before…read morehand, but it was run through so quickly that I didn't realize what I was paying. $700 and change to install a waterproof connector in a wire? Took him about 30 minutes. I have since checked with two other electricians I know personally and they said that should have been $120 or so TOPS. Also, had to do a call back because the outside outlet boxes were installed with very sloppy use of silicone sealant. Yes, they did fix it on the callback, but they had to scrape the paint off the house around the fixture to remove all the slathered on sealant. This was in a very visible place right next to my front door. We did sign up for their one year subscription at $16 per month that is supposed to give us discounted services (15% off) but I suspect that any actual work will be much more than 15% over market before discount. Their technicians were friendly and professional, but I was hoping that for an over $2,000 bill the work would have at least been done correctly the first time and the charges would be reasonable. I really hate to give less than five star reviews but I'm giving them a three because they did tell me the pricing up front and I agreed to it, it was only afterwards when I read the actual receipt that I realized how much I was charged. Believe me, when they do my "free" whole house inspection and they make recommendations, I'm going to review them with a fine tooth comb and if necessary get additional quotes. I guess my trust factor isn't what it should be with this company when it comes to pricing.

What started as a wonderful experience dealing with Burrier has become a source of constant…read morefrustration. They installed a tankless system for us (January 2025), an HVAC heater (September 2025), and a humidifier into the HVAC (October 2025). They quoted me $300 for a valve replacement in writing before changing their mind if they would do the work, referring me to their parent company (Steingass) whose rep Jason came out. I asked Jason for two quotes, one for the one valve and one with an increased the scope, Jason verbally told me he'd quote that but the increased scope would only take a day of work. He then only quoted the increased scope at $3500 for two days of work. I emailed a reply to the quote but it bounced because their quote system doesn't send from an actual email address. Burrier installed the HVAC heating unit back in September but with piping that wasn't properly glued. This caused exhaust leaks into our basement during the winter when it turned on. They sold us a humidifier that doesn't work as promised. Despite multiple trips they initially couldn't find any issue. It was two months later that their installers found mineral buildup that shocked them and said to me that it looked like over a year since the filter was changed. So, we needed the added expense to add a separate water filter line. This was done at an upgraded post install cost. Unfortunately, even with this we still don't get good humidity (19% when set at 50%). Additionally, they scheduled a flush of our tankless system but their first tech who came on site only inspected the humidifier didn't do it. Then, techs came back several times for the humidifier none came with the equipment to flush it. I was told in writing by Tom that Lee would schedule but he didn't. I'm exhausted trying to stay on top of the issues. They don't follow up with me, I have to follow up with them. I have called and left voicemails that haven't been returned by the scheduling department. I have emailed sales. I wish they could have continued to be awesome like they were when we started working with them and hopefully they improve but for now I'm lowering from 5 stars to 2 stars to reflect the new reality of working with them.

If I could rate higher than 5 stars, I would. Tom Shannon and his team (Jeff and Mike) did an…read moreexcellent job installing a new Trane central air unit. I'm recovering from surgery and Tom was great about working with family members in my absence. He was kind enough to reschedule the install to a week earlier when he had another customer reschedule. Tom and his team arrived on time, covered my flooring for protection, worked fast and cleaned up afterwards. They were respectful of the property and very friendly, too. Thank you Tom, Jeff and Mike! I highly recommend Burrier Service Company!

Excellant company! Solved my heating problem very quickly! Would definitely recommend!read more

having foundation dug up to reseal cement blocks , needed air condition unit removed to start…read morerepairing leak called Phil 2:00 pm at 4:30 he disconnected ac unit , unbelievable service cant thank him enough local twinsburg man, asked for bill said pay me when I reconnect in a month or so . you need furnace or air conditioner service this is the man

I woke up to a cold house and my furnace trying to kick on but not quite getting there. Jacob…read morearrived and had me up and running in no time after an analysis, clean-out, and replacement of the capacitor. He gave me a frank analysis based on the age of the furnace and a timeline for replacement. Jacob was fast, knowledgeable, skillful and friendly (he was even great with my dogs!). I will be a MasterTech customer for life, and highly recommend them for your HVAC needs!

MASTERTECH has completed (2) HVAC jobs more me. Both were replacing air conditioning systems in my…read morehome. Phase 1 was the main floor and basement (zone 1) and phase 2 was the second floor (zone 2). This company is not only highly competent but they are different than most other contractors because they are reliable, responsive and treat your property the way you would expect them to. They do what they say! I believe they are a good value and I price checked their quotes to find they are exactly where the market dictates. So if you want a company that respects you and your property, is reliable and delivers a good value, give MASTERTECH a try, you won't be sorry!

I had a sewer issue and required a new water heater. The team at Wyatt were knowledgeable and…read moreprofessional and provided excellent service. My complex needs of handling this issue and coordinating with the city were handled appropriately. I can't say enough good things about the company. Shout out to Adam, Phil, Austin and Mike. I have already referred them to others and will use in future if needed.

Completely unreliable. Canceled two separate appointments on the day of citing other emergency…read morecalls and then rescheduled a third without bothering to notify me. Never again!