i was able to get a plumber same day for a leaking kitchen pipe. He (John) was prompt and courteous. He will be returning for another repair. I would highly recommend this company. read more

I had a leaking hot water tank on 9/25/2026 and wanted it replaced rather than repaired. When I called, I was told they couldn't provide an estimate over the phone, so I scheduled an in-person estimate and was advised there would be a service/estimate fee. I had no problem with that, especially since I was told the fee would be applied toward the final bill. I actually think charging a reasonable estimate fee can be perfectly fair, even though some other companies offer free estimates. The problem was the price I was quoted: $2,700 just for labor to replace a standard hot water tank. In my experience, that is an extremely high labor charge for what should be a relatively straightforward replacement. The technician took one look at the setup and provided the quote. Honestly, I could have provided two photos and received essentially the same information. That experience left me questioning whether the estimate fee, combined with the pricing, is part of the company's overall business model. I understand that companies have overhead and need to make money, but the labor price I was quoted was far beyond what I expected. To be fair, both employees/contractors I interacted with were extremely professional and courteous, even though I was admittedly frustrated and a little rude during the interaction. I have no complaints about their professionalism or customer service on a personal level. Great employees, but in my experience, questionable pricing and business practices. I ultimately decided to look elsewhere for the replacement. read more

Plumber came out to do initial camera inspection of my sump pump piping for a few mins did not see hardly anything on the camera and was charged $325 the next day he came back after we had initial conversation about hydro jetting my septic and sanitary drains along with 3 specific downspouts. He told me it would cost $1400 to do this. He came out next day to hydro jet and spent almost an hour trying to get his one machine working he had to use other line and machine to finally start job. He was not going to do 1 downspout that we agreed he would do and told me it was all in the quote. He never sent me a quote and I still do not have at the time of this review. Very very disappointed in their service as he was worried about time and the price the whole time he was onsite. Will never use Haven again.. read more

The fairly new toilet (about 3 years old and was about $250) at my 86-year-old mother's and my house had been clogged and I kept flushing it until it cleared. The next day, there was a pool of water around the base. I cleaned up the water and flushed the toilet, and it created another pool of water. It just needed a new wax ring, so I cleaned up the water and mopped out the water from the inside of the tank, but decided I didn't have time to work on it, so I called Plumbing Source. I had to go to work and was not able to be home when they came. There was one guy they usually sent who we never had problems with, but he was not available, so they sent two plumbers. One was an apprentice. They told my mom the tank was leaking (it was not). I was the only one who used this toilet, so my mom did not know what was going on, and they did not call me to inquire. They told her a new toilet with installation would be over $1200, but they could fix this one for around $600! My mom did not know how much a toilet cost, so she had them fix it. My mom told me they asked for a plunger and were using it to clear the pipe coming out of the floor, and they were having a lot of trouble unclogging it. This is further evidence that it wasn't the tank. Even more bizarre, she had to give them rolls of toilet paper to clean up with. They did not bring any rags! They ended up charging us $628.77, which my mom paid on the spot. I did not find out about how much it was until they were gone. Not only did they charge us that much, but they also made a mess and didn't clean it up. There was black stuff on the toilet tank, seat, and base, the floor, the shower tiles, and the shower faucet handles. They had shimmed the toilet and did not trim the shims, so they were sticking out about a centimeter from the edge of the base! The toilet was not level either. I checked it with a level. I cleaned up some of the black stuff, but stopped cleaning up and decided to call the Plumbing Source to discuss the issues. A representative came out and took pictures. He said it shouldn't have been left that way. I didn't hear. When I finally got hold of them, they ended up refunding me $100 for the inconvenience of the mess and shims sticking out. They did not come back out and clean up or trim the shims. They also did not address the issue of misdiagnosing the problem or charging an elderly woman $600 to fix a $250 toilet. read more

The Plumbing Source - Invoice - Plumbing Near Me - Bedford Heights, Ohio

With no hot water, Plumbing Source came out within 2 hours to work on the issue. Al identified the problem quickly. The part had to be ordered from a local supplier which took a little extra time to have it delivered. Al installed it and we had hot water again only 5 hours after we made the initial call. We've used Plumbing Source for many years and they continue to give us great service. read more

First: Plumbing source moved their schedules around to accommodate our busted water tank, it became a same day service (very appreciative of that). second: Tony came out and pointed out a number of issues with the previous installation, he fixed them all (including installing the new water tank) in I think just two hours from start to finish. Third: We recently moved from California, I think Plumbing Source charges are about half of the price for the same work there. Very reasonable. Five star review from me! read more

Very happy with service provided by Al from Plumbing Source. He was timely, helpful, honest with us and pleasant to deal with. Would gladly recommend him. read more

I have been a customer of Plumbing Source for many years and have never bee disappointed by the quality of their work, the skill of the technicians or their ability to relate to the customer. In the past year I have had a new toilet and most recently a kitchen sink faucet system. All trade plumbing work is costly, but you get what you pay for in problem free service. read more

Scheduling was prompt and courteous. I appreciated that they sent a name and photo of the serviceman for added security. Johnny was polite, neat and clean. The work was completed without any issues. They gave me a senior discount. FYI they were repairing a burst pipe to my garage faucet. I wish it could have been a bit cheaper, but overall good Service and work. These days you get what you pay for! read more

Arrived in given time. Introduced themselves, went right to work, completed the repair quickly Very competent and pleasant. Would call again read more

Best service ever from guys from Plumbing source! Trust them implicitly. No concerns.

Have used The Plumbing Source for many years now, for everything from a clogged drain, replacing a disposal to installation of a new water heater. They've always responded usually on the same day I've called with any issue. Thorough, professional and have never had a problem with any job they've done. I highly recommend them. read more

He was timely and knowledgeable about what needed to be fixed. Kept the cost down and very affordable. Everything is working perfectly again! read more

The Plumbing Source did a wonderful job unclogging my very backed up sink at an extremely reasonable price. They went over and above explaining what was going on and how to keep it clean and were very kind and professional. Thank you! read more

I needed my garbage disposal replaced, along with a new outdoor faucet and a replacement shut off valve for my othe faucet. The assigned plumber completed all of these tasks efficiently and cleanly. He was very pleasant and professional. I have been using them for more than 25 years. They are not a discount plumbing chain, but they send actually certified plumbers out that are skilled. I had used some local plumbing companies that used part-time non-plumbers to do the work and still charged plumbers rates. Never a problem with any of the workmanship. I plan to continue to use them going forward. read more

Toilet was leaking called at 10:50 they were here and working at 11:30. they replaced the water shut off valve and the internal workings and everything was working properly in a half hour. read more

No plumbing emergency is fun, and we had a big one involving an external sump pump during the coldest days of winter. Plumbing Source responded promptly, understood the situation and its complexities, and implemented a short term solution until the long term solution could be put into place. In short, they were smart, thorough and responsive. And the price ended up being quite reasonable. They respected me, my concerns and my time, and made me feel like we were partners. I would highly recommend. read more

Very helpful. Called them over a leak, and helped come up with a solution, workers were extremely friendly and helpful. Called them back as we knew there was some damage to our sanitary line, and they replaced it no problem. The only issue we had was that after accepting the bid, it took 2 months to actually get the service. Not sure who is to blame for that, the office or the city. Otherwise they were very good, would use again if in need of a plumber. read more

Called and made an appointment with them and Brian was to come out on Thursday August 11th at 2:00pm. He called on Tuesday to say that he could not come out on Thursday and could he come out on the same time on Wednesday. Called the Plumbing Source because as of 3:30 on Wednesday he still had not showed up and was told he was on his way, however I did explain that he had spoken with my husband and he had told him that he would be out at the same time as he was to have been on Thursday, however the Plumbing Source stated he said he would be there between 3-4 on Wednesday. My husband stated that Brian said he would be out at 2:00 on Wednesday and never told him it would be between 3-4. Had to cancel the appointment. Will call another company. Had used the Plumbing Source for a previous job without any problems. read more

My last experience with Plumbing Source was not positive but they made efforts to rectify the situation. I appreciate that and am satisfied with the outcome. read more

The women answering the phone on October 27 in the evening was so incredibly rude and annoyed by taking the simplest information, that I can only imagine how your service is. Even after I shared that I was visiting from out of town and the plumbing issue it at my mothers house while she's in the hospital. She made a very rough day worse. Go elsewhere if you want to be treated like a human being. read more

Really nice job! Outside sewer line clogged. Very Professional! Thank you!!

Probably the best experience I have ever had with a plumber! They went above and beyond to get my pipes back in order. I have always used my cities sewer department and Roto Rooter in the past, the 24hr availability is nice but the pricing can get outrageous and the last visit at my house the professionalism was seriously lacking and inappropriate. I got honest answers and realistic prices and will be using them in the future for all my repairs and maintenance. read more

Their service was excellent, they replaced our leaking water heater the same day we called in. Very neat, clean, and professional. All work was explained and quoted to us before anything was done. We will definitely call again! read more

Our Solon based company has been using The Plumbing Source for several years. Recently we a toilet out of commission in our men's room, and called them. They told me that particular toilet tank had been recalled. It turns out that was the only thing they told me that was true! They gave us an estimate to replace the ENTIRE toilet. A very general estimate at that. No specifics. A Kohler or a Gerber- parts and labor, over $700. We had another plumber look at it, and true, it was recalled. He called the number on the tank, and they are sending out replacements immediately. For all 5 toilets. FREE. The Plumbing Source never mentioned this. Even after several calls. They wanted to charge us $300-$400 for (1) new toilet, PLUS labor = $711. And that's a guess, because their estimate as to what they were offering as a replacement (parts & labor), was so general. "Recalled" means free replacements from legitimate companies. The Plumbing Source just wanted to up sell us a new toilet. Knowing there were four others in the building which were going to develop the same problems eventually. We will NEVER call them again. read more