Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

We found Advanced Plumbing on Angie's List. We wanted to get a tankless gas water heater to…read morereplace our old 40 gallon water heater. Mike provided us with a competitive price quote including installation, so we scheduled the appointment to put it in, which was done quickly and professionally. We chose a Navien 240S tankless gas water heater, and are very satisfied. It provides an endless supply of hot water. Their workmanship when putting in the unit was great, and they cleaned up the area when they finished the job. We are very happy with Advanced Plumbing and I give them a five-star rating!

Great service fast friendly clean and efficient Very…read morefriendly and knowledgeable A fair price for labor

We had a pipe burst with the '100 year freeze' and had to shut off the water to the whole house…read more Most plumbers didn't even call us back. Brian Brodnik at Eastern Plumbing, took the call and committed to coming in the afternoon. He arrived earlier than expected with all the tools needed, and located the issue quickly. He completed the repair efficiently and didn't leave any mess behind. Professional and courteous throughout. Used flat rate charges we felt were fair. We would highly recommend.

From the owner: " Helping people for over 50 years! "…read more Hi, welcome to a second generation family owned company. Eastern Plumbing Inc has been contracting for some of the best builders in Northeast Ohio since 1985. I’m a type of person that needs to stay active and busy so although I’m semi retired, I still enjoy service, remodel work and light commercial plumbing. I’ve asked to be an inspector in three different counties. The company reputation has always been solid and highly professional If you’re looking for someone that really understands the trade, so you don’t have to worry about paying for services you thought were a good job, call me. I SPECIALIZE in difficult repairs.

Rob came on a Saturday within an hour of us calling after noticing a significant water heater leak…read more He works tirelessly for almost 7 hours, finishing the job at 11 PM, removing the old heater and installing a new heater. Excellent attitude, extremely hard worker. Highly recommend it. Addition, Rob also identified another major issue with our water that we bundled into the repair. The company prices are commensurate with the quality you will receive. The cheapest path is not always the best one.

Should be ZERO stars, but I have to give at least one on here in order to post this. With a little…read moreresearch (after the fact), I learned that their "plumbers" are actually salesmen who earn a commission. So, expect high-pressure tactics and quotes for the most amount of money they can squeeze out of your wallet. They pressured an elderly family member into signing up for an extremely expensive repair, and even discouraged her from getting other quotes. Turns out, the actual repair was MUCH smaller than they said on the estimate, but since it's a flat rate, we still had to pay the full amount (almost ten thousand dollars). Oh, and then after the initial repair was done, they found another "problem" farther down the line and wanted to fix that...for another $10K. Unbelievable. I reached out to their customer service dept several times and didn't get so much as a reply. We'll never be using Roto Rooter for anything ever again. Hire them if you're looking to get severely ripped off. Otherwise, do yourself a favor and use a good, local tradesman. Also, don't ever let them talk to elderly loved ones. They WILL take advantage of them.

WyattWorks is extremely experienced; professional; responsive and thoughtful! My 92 year old…read moremother was having a major plumbing issue inside her home that required an emergency call to WyattWorks. A call late at night I might add. Quick background on my mom. She knows everyone in Wickliffe and is universally loved! WyattWorks didn't know my mom. They just know that she needed help: after hours. Wyatt was there immediately; and in a time of COVID 19, the technician followed social distancing guidelines. He also fixed the problem with courtesy, AND, the company gave her a very generous price break because of her age. In a time of need and in a time when compassion is needed, WyattWorks plumbing perfectly did their job!

I made an appointment for a monday, they cancelled last minute due to "a large volume of…read moreemergencies" which is fine, I can be understanding so I rescheduled for thursday morning. Waited until noon and hadnt heard anything yet so I had to cancel as I am not available in the afternoon. I will be calling a different plumbing service but have now wasted a week of time getting the job done. Poor communication, poor scheduling, only talk to an AI bot that texts you. do not recommend

having foundation dug up to reseal cement blocks , needed air condition unit removed to start…read morerepairing leak called Phil 2:00 pm at 4:30 he disconnected ac unit , unbelievable service cant thank him enough local twinsburg man, asked for bill said pay me when I reconnect in a month or so . you need furnace or air conditioner service this is the man

Excellant company! Solved my heating problem very quickly! Would definitely recommend!read more

They were quick to come out and solve my issue, did great work too. Answered all my questions and…read moredid exactly what I needed them to do. A lot cheaper than your typical big plumbing businesses

very expensive (rates are double what other companies charge) and incredibly rude - bad customer…read moreservice - bad business dealings -

Highway robbery. The price just keeps going up because they know you have no choice but to pay it…read more If you or someone you know can do the repair definitely go that route instead.

Tried to charge my wife $400 to fit a fawcett in the kitchen! She questioned it, and the estimate…read moreimmediately dropped to $200!! She said "no thanks" because it seemed suspicious that the estimate could suddenly be cut in half. They then charged her $59 "Service Call" charge. I have the invoice here - INCREDIBLE. What "Service"..... Pity some poor old lady who doesnt challenge such an estimate. Needless to say I do NOT recommend these people. Oh, and they sent 2 people for such a simple job, which I ended up doing myself in about 45 minutes.

Dude never returned the phone call. Kind of not what I am…read morelooking for when my water won't shut off. But what the heck do I know.

Exceptional service and workmanship. Friendly and accommodating to the customer. Great experience…read morehaving Dave work for us for the full 1 hour.