Charlie's Drain is a hands down FIVE STAR company. I had a tub drain completely blocked and a slow moving sink drain. Called on a Sunday, thinking I would just leave a message for a Monday call back, but their weekend answering service quickly passed on the message and I had a call back from Jim within 20 minutes confirming the information had been received and they would call the next morning to confirm their arrival time. Monday morning Jim was onsite within an hour or so from the time the office called me. He was so efficient, knowledgeable and friendly. He had fixed both issues within about 30 minutes. Fast forward to Wednesday, I realized that our 1st floor tub drain was now moving slow as a result of Monday's work. Again, Jim was back at the house within a couple of hours of my phone call. He again very efficiently fixed the issue, did so with a smile and there was no additional charge for the second visit. Adding Charlie's Drain to my speed dial! read more

I had Charlie's Drain Service come to my home regarding flooding in my basement, and unfortunately, I was very disappointed with the experience. When I tried to explain the issue we were having, one of the workers was very rude and dismissive. Instead of taking the time to listen and fully understand where the flooding was coming from, I felt as though my concerns were being brushed off. A service was then performed that was not actually needed and did not resolve the problem I originally called about. This was extremely frustrating because I contacted a professional company expecting them to properly assess the situation before performing work. As a customer dealing with an already stressful situation involving water and flooding in my home, I expected to be treated respectfully, have my concerns taken seriously, and receive a clear explanation of what work was actually necessary before a service was performed. I am very dissatisfied with both the customer service I received and the way the issue was handled. read more

really nice owner, will have guys out same day if needed. all the techs are professional and nice. they don't make a mess or they clean it up If needed. reasonable pricing, way less than roto rooter for most jobs. there is a reason this business has been around over 40 years. read more

you cannot give someone a price and then change it because it isn't going in your favor. I contacted them they said 180$ to snake one line. He was adamant about this becjae I continued to ask different questions. well the guy comes out, goes out 120' realized he has been here for over an hour and decides that he is going to charge me more. I called the boss and he said he would allow him to go another 20 mins, as soon as I got off the phone the boss calls the employee here and he starts packing up his equipment. fully charged me and didn't fix the problem. read more

Their quotes are not accurate to what they charge at the conclusion of the job. Also, the owner doesn't speak professionally to their customers read more

I had an issue with sewer backing up, and Charlie's came out the same day to address it. Great communication, first class service, very reasonable pricing, and Jeremy our technician, was awesome! Would highly recommend! read more

Have an old house in Hudson and the roots invaded my old clay sewer pipes again. Charlie's Drain Service was here in less that two hours, they quickly cleaned out the sewer pipe from my basement to the street. Super friendly. Super job. Great, great price. Highly recommended. Thank you so much. read more

Great service. Reliable, affordable, and met my needs for a banking up drain. No BS or upselling.

I can't say enough good things about Charlie's Drain Service. I had a backed up downspout. I made a call, and was so impressed with how nice the gentleman that answered the phone was. I haaaaate when service professionals act annoyed with you, or act like they are doing you a favor. It was quite the opposite here. The customer service was top notch. It's rained cats and dogs the last week, so you know they are swamped. They were able to come the very next day. They fixed the problem quickly, gave me a 90 day guarantee, and it was half the price I was expecting to pay. It wasn't even that much more than it would have been to rent a 100 ft snake from Home Depot and do it myself. I highly recommend them. read more

Charlie's Drain Service - No more clog! - Plumbing Near Me

Charlie's drain service is the best! They are reliable, affordable, and trustworthy. I have used them twice in the last year and highly recommend them. read more

LIFESAVERS! Charlie's drain service checks so many great boxes! - Timely! We had an after hours emergency situation with a basement flooded with sewage. We called Allen's Drain Service first based on a recommendation. They said they would call back within an hour. Over an hour later, no call. Called them back and again they said it would be soon. We gave up and looked up Charlie's. They called back within 20 minutes, told us exactly what we needed to do until they could get their, and were there ASAP! - Professional! Very nice people and super easy to work with. - PRICED RIGHT! They did an excellent job on the drains, and the cost was HALF of what I thought it would be. Worth every penny for the service you get. I will not use anyone else except Charlie's for any plumbing issues! Highly recommended! read more

I've used Charlie's Drain Service several times. They are friendly, professional, and prompt. I've scheduled appointments and made emergency calls, and no matter what they answer or return my call within minutes and my longest wait after an emergency call was just under 2 hours. The big name companies often charge extra for same day service; I know because I called once--they also wanted $1-200 more for the same basic service and tried to sell me extras that I didn't need for almost $800! Charlie's came out, showed me the issues that caused my backup and gave me a plan for how to avoid future issues and further damage. They have been to our house several times (we have trees and roots in our drainage pipes that require routine cleanings) and have never let us down. Not only do I plan to use them in the future, but I recommend them to friends and family! read more

Did a great job for a clogged toilet. Passed along info regards our particular type of unit to avoid future service calls. Charged less than originally quoted. read more

DO NOT USE!! I would give them a negative 1 if I could. They went to mothers house to unclog a drain and the Tech told my mother they went to the road and there was nothing wrong and still charged her. I got involved and called a competitor that had it unclogged in less than 20 minutes and shared the clog was only 60 feet out and had no issues getting through. What a waste if $150. They just didn't want to finish the job apparently. Very sad! DO NOT USE especially if you don't know what your looking at as they will take advantage. read more

Let me first start off by saying any reviews stating he did a great job and was out in done in less than an hour, you were ripped off. First off he is probably trying to unclog your mainline from a floor drain instead of doing the job properly. This type of company give a horrible warranty and doesn't clean the drain properly. They charge a little less but they know the drsin might stay open for 6 months, then you are calling them back. Just so everyone knows to properly clean a main line the drsin must be cleaned from a clean out, which is installed either at the front wall, kitchen sink drain ( close to the basement floor), near the base of the stack in the basement. If you don't have any of these then the only other option is to pull the commode and clean the drain from the closet bend, get on the roof and clean the drain from the vent, or if you have a septic tank sometimes they can open the lid and clean the drain back towards the house from the tank closets to the house. If you have be screwed by this company and anyone that used them have you need to file complaints with wnir. They are sponsors. Ask for their sales rep and let them know what type of work this company does. Bob, the owner is completely clueless and had no idea on how to do his his. Look at the pics he has on his website. He has a very dirty drain machine sitting in a counter top and trying to run the cable through a basket strainer. Bob you are s complete moron, try taking the trap apart and cleaning the drsin properly. He is at his best posing for the camera and completely clueless. Noe imagine him at your house. Total moron. Great job Bob you made me laugh. Moron read more