Horrible customer service. They never called back. Had no record of my purchase of a whole home…read moreunit and couldn't answer my questions. Do not use this company.

Plumbing Excellence does plumbing like Apple makes software--they care about every detail of what…read morethey do; customer satisfaction and high value craftsmanship are top priority. I called Plumbing Excellence in a pinch when our water heater started leaking. Anthony responded quickly and worked into the evening to get a new one installed, and we had hot water again that night! We were so satisfied with his work and his service that we hired him to fix a gas leak in our fireplace, too. He did, and now we have a working fireplace again, too! Thanks Anthony! Anthony was meticulous but not slow in getting the job done right, kept communication open and honest, and waited patiently at my house while I finished pricing other options. He explained that a hardware store water heater is of cheaper quality than the "professional" model he would install. He also correctly guessed that a competitive quote had come in lower because they did not factor in permitting the work, which he felt was important, and I agreed. He did look for multiple ways to save us some money, including combining visits, not charging for the initial investigation of our gas leak, discounting a subsequent job; he even researched the design lifetime of my new water heater and recommended against getting an extended warrantee in my case since the heater was built to last at least that long if not longer. Anthony and team were friendly, passionate, and a delight to have at our house. I would hire Plumbing Excellence again or call them for advice any time!

Not very happy with their service. Paid over $500. to find and fix gas leak. They did their work,…read moresaid they corrected leak and left. Gas company comes out to turn Gas back on and says it's still leaking. Call Buddy's back out, they now say the leak is coming from the main line going into the house, and give an estimate of almost $6000 to fix. So, let me get this straight...you want me to hire you again for a $6000 job, when i just paid you over $500 and you obviously didnt do much of anything except maybe do a pressure test which accomplished nothing and benefitted me zero? I don't think so.....

Thank you for running right out and restoring our water supply at Seven Hills Golf Course without…read morewater it's difficult to conduct our business. Thank you again.

From the owner: We have been Ohio Tri County area supplier of water well pumps and tanks service since 1976. Our…read morefamily-owned and operated company provides water pumping solutions that serve the needs of residential and commercial customers in the following Ohio counties: Summit, Medina, Portage, Wayne and Stark.

I had zero water pressure when they arrived: still had zero but was $761 lighter in the wallet when…read morethey left. To our technician's credit: he agreed to do a full-house inspection that uncovered a gas leak in the line going down to my water heater.

Do not recommend! Charged us $180 just to walk through the…read moredoor and give us an estimate. Literally paid $180 for the plumber to look at our pipe and do nothing. The estimate was also extreme. Quoted $950 to snake 15 feet of pipe. We called a second company out and got the job done for $315. Coblentz tried to say it was "after hours" It was 4pm on a Tuesday.

We recently decided to make the switch from using disposable water bottles and city tap water and I…read moream so glad I did! Our installation and set up was an absolute breeze. Not only was it well under 30 minutes in its entirety, but it was also pain-free thanks to the courteous delivery man who brought everything up to our 8th-floor apartment downtown, even in the midst of traffic! The cooler was great from the get-go, but I noticed there was an issue with the cooler taking in water within a month of having it which had me worried. I thought there might be an issue with it or potentially something was broken, so I called their customer support and was surprised that within the following few days they sent out someone to retrieve the old cooler and replaced it with a new one, no questions asked. It's clear they take pride in their customer support and I'm glad to support a locally-owned Cleveland company.

Their poor communication skills are makes doing business with them impossible…read more I regularly have two cases of spring water delivered to me with a generous tip. They are in my area from 1-3 pm during the business day so I need to plan my mtgs./ travel around them. Yesterday I called to check on my order as they did not deliver & notify me ahead of time two orders ago. They did it again yesterday!!!! Bye Bye!

Thankful that Clearbrook Water Systems responded in a timely way to our initial phone call. My 89…read moreyer old mother's water system needed to be upgraded. Clearbrook promptly replaced the old one with a new unit. The water system wan not properly installed. The next morning, we found a big watery mess all over our kitchen floor. The Kitchen floor warped by the time that the subcontractor arrived to fix it. Twice he came to look at the floor whatever he did made matters worse. He accused us of having a warped floor all along. Not at all true. The floor had been fine before he installed the new system. He agreed to sweep up wood shavings all over our basement floor from a hole that he drilled in our basement ceiling. He did not clean up after himself under the kitchen sink. Another mess there. The floor and appliances in the basement were left a mess by his "work space." We were disheartened consumers. Neither Clearbrook nor the floor subcontractor would fix what warped floor properly. Blame shifting took place. They would not call nor make amends despite our calls and text messages. Soooo disappointed. That warped floor cost us another $700. A local handyman attempted to repair it. At least the floor was safer for my 89 year old mother to walk on now. Still today we have a bit of a warped (uneven) kitchen floor in the house. We attempted to go to small claims court for reparations due to our financial losses. Not sure who we can trust to give attention to our osmosis machine now (Streetsboro area).

I give Kinetico 2 Stars…read more I give it 2 instead of 1 only because of the product itself. The system (so far) seems to work fine. The low rating is, instead, for the people, installation, and horrendous customer service. They don't show up with what they need to do the installation so they have to reschedule. They show up more than 2 hours late to do the installation. They tell you it will take 2-3 hours to do the installation and then don't leave for more than 6 hours. When you complain, it takes 5 days for them to get around to getting back to you (I'm talking to you VP Higgins) with a pathetic, insulting "apology" and compensation offer. They do not care in the slightest whether you are satisfied or not. They got your money, they're satisfied. Buy the system if you want. But know the people will insult you, waste your entire day, and drill into the foundation of your house without asking. Up to you. P. S. UPDATE: VP Higgins has made an acceptable offer as compensation. The statements above remain true.