We have used Dan's Drain Services twice now and will continue to call on them for our plumbing…read moreneeds. On both occasions the services were performed quickly and efficiently. Everyone at Dan's has been professional, friendly and considerate. They were very responsive when we were faced with a water heater that was leaking leaving us without water. Their pricing is very fair and they are extremely conscientious of leaving behind a clean work site.

I've used Dan's Drain Service on a couple jobs and I'm always impressed with the quality and value…read moreof work Dan does. Looking forward to using this company to put in a french drain in the back of my yard. Would highly recommend contacting them for any drain issues you might have.

Chuck was not able to do the kind of work we needed, but he was honest about it. That means a lot…read more Also, he provided me several names of competitors who might be able to do the work instead. I'm doing this for my parents who live locally, but I don't, and as much as they would like to do the work themselves, time has moved on. I'm very grateful to Chuck for his honesty and integrity.

I never thought I would be able to say this about a plumbing company, but here I am saying…read moreit....These guys treated me the way a family member would treat their own. These guys are terrific. Responsive, trustworthy and reliable. I can't say enough about there superior customer service and a job well done. Their prices are reasonable. They are fair and honest. They fixed my nightmare quickly. They made sure to resolve the sewer problem fast. I highly recommend them. Thank you so much!!

The staff are incredibly kind and helpful. The workers are punctual, knowledgeable, and respectful…read more Never had a problem with their services and the prices are competitive. They don't try to fleece you with things you don't need. 5/5 Would recommend.

Matt again did a great job. Ben Franklin Plumbing in Medina is a great Company. They are…read moreefficient and fully explain everything they do. Matt is great in and out in no time!

Was referred to this company to fix a water leak in my rental. After several attempts to find the…read moreleak, finally discovered the tub/shower surround had several cracks causing water to run down the floor to downstairs. They were able to replace shower/tub in a couple days and job was done well.

Dishonest company. They did a lot of unneeded work for bringing water heater up to code.read more

The call from Sals to schedule the service was prompt and very thorough. It was the best bid and we…read morescheduled installation of new furnace at the end of the week. In the meantime I did the paperwork and arranged financing through Sal s partnership with Wells Fargo. The duo who did the install called 30 minutes before they came. They were prompt and thorough. They answered all my questions and in three hours had the new furnace finished and the area cleaner than when they arrived! I was extremely pleased and glad I chose them.

This whole experience has been a disaster. We got a quote back in April-May. Due to outside issues,…read morewe had to wait until now for install however I was told that we were still good to go. My entire family has used Sal's for as long as I can remember so I felt secure in their work. The team arrives and there was no plan in place. There was nothing provided to them through the estimate regarding what was needed. The team member that provided the estimate was no longer with Sal's and could not provide information. The technicians decided that they needed to completely take the furnace out to determine the plan. They then did rush to put it back in so that we were not without heat over a cold weekend which we did appreciate the effort. They said everything should be fine with the furnace itself. During the work, they ended up putting holes in our ceiling. Our estimate clearly states that we are responsible for any concrete damage but there is no mention of ceiling or wall damage. I expressed concern to management who stated that they generally don't repair this put would talk to the install team and call me back. This was almost a week ago. I have talked to a representative since who has continued to say that they will contact me. Radio silence but they have sent the invoice to get me to sign saying all work is done when it is clearly not. Fast forward to 1 day after the work is done. My husband and I smell gas and call the gas company. They say that it is the left burner valve on the furnace that looks like it wasn't put back on right. So we call Sal's, they send someone out and are now saying the valve is bad and probably the flame sensor. These things were not a problem before taking the furnace apart and the technicians did not seem to think they were an issue when they put it back together but now they want me to spend hundreds of dollars more on top of the thousands that I just spent after they come into my home and break the ceiling and now the furnace? This makes me so sad seeing as Sal's is the only company I have ever worked with but unless you want to bleed money, run.

Called them to replace a bathtub faucet. They scheduled to come in two days. The technician…read morereplaced the faucet. Workmanship was excellent and quick.

They fixed the leaking pipe no problem for $317.40 However, they charged $276.04 flat rate to…read more"Open access port in ceiling or wall to work on piping or locate leaks. This was for the five minutes with a vibratory tool it took to cut out rotted plywood under a sink (not a wall or ceiling). Way over priced for five minutes work.

Matt did great! I'm always happy to use Jenkins for whatever I need. Crisp, knowledgeable, friendly…read moreand no unnecessary upsells like most places.

Recently I had concerns about my plumbing system coming into the house and I called Jennings for an…read moreinspection before I left on vacation. Guy comes out, looks at the setup while standing 3 feet away and says it is good. He did not check the main water line for cracks or looseness, he did not manually check the clamps for tightness, and he really didn't do anything. $100 for that call. Fast forward a week (and I'm now on vacation) and I'm informed my garage has water seeping from under the garage door. Yep, a loose fitting came apart and water was running freely for a couple of days. My daughter came over and shut the pump off. Called Jennings and they sent a guy over to reconnect what they failed to secure (in my opinion). What a mess I found upon my return. They are unwilling to help with repairs after sharing my concerns and shock. So to you my friends, think on these set of facts before calling.

They did a great job starting with the salesperson Jim. Because I was working with my home…read morewarranty company, the process was a pain and a few contractors disregarded me for that reason. Jim was very thorough during the sales process and reassured me he would do whatever was necessary to work with the warranty company. He followed through with his promise and even negotiated double the reimbursement from the warranty company than another contractor had. I know it was time consuming for him but he never complained. Two other contractors I had out previously, continually expressed their dislike for working with warranty companies. Although I understand the difficulty, I found their complaining very unprofessional. After the sales process I called Ber's to compliment Jim and the owner himself called me back to tell me he was grateful for the feedback. The installation process was smooth, the communication was clear and timely. They were very clean, using tarps to cover their entire walkway throughout my house. The job site inside and out was left spotless. They completed the work sooner than projected. Overall it was a great experience and their price was right in line with the market. Ber's came highly recommended to me and I highly recommend them.

Our drains blocked up on Thursday and our regular plumber could not come out for 3 days So, we…read morecalled Bers on Thursday to snake our drains. They did so and charged us $625. $200 more than our regular plumber. And no senior discount. On Saturday, the drains started popping and gurgling again. When I called on Sunday, I was told that they would call me back on Monday morning and the work should be warranted. I ended up calling them on Monday because I didn't hear back from them. I was told they did not warrant their sewer work and they would charge us another $425! A company that doesn't stand behind their work is not trustworthy. We are senior citizens and need our water! We cannot flush the toilets without severe gurgling in the drains. We can't shower without the toilets gurgling. We have to call another plumber because I will not give these people any more money, especially if they won't warranty their work!

I have mixed feelings... I have a service plan, but my mom and my brother don't. My brother got the…read moredenial on a coupon for his furnace check today because he used one for his AC earlier in the year. My mom has a warranty on a part for her furnace that needs replaced, but the tech was so focused on trying to sell her a new furnace and air duct cleaning. When I had them over, they were fixated on the age of my AC and how I should replace it when it still works. This is where I got really confused: I called to schedule for AC clean & check + a clean and check on my tankless hot water heater. Visit 1: Someone came out to look at my water heater only, said it was installed wrong, and it would need repaired (did not clean). I think I might've paid $89, I'm not sure. I can't remember. Visit 2: Office schedules someone else, they said it was fine. This person didn't clean/check the water heater nor the AC, but sat down to talk to me about duct cleaning and upgrades. I'm super confused because I thought I was getting clean & checks. Visit 3: A man & woman hastily come to clean & check my AC. A plumber arrives at the same time to clean/check the tankless. The man & woman find something to repair on the AC. They kinda rush through the explanation, I pay in a daze, but I want a service plan because I have the tankless, reverse osmosis, water softener, the AC, and the furnace. Plus the plumber is still working. I didn't know they drove separately. I pay for the AC job because they seem rushed. The plumber is more relaxed (Jeff Lardo - he's the man. Hire him) sits down and explains everything to me about service plans, my hot water tank, my RO system filters, what Gene's can do, toilets (I need to replace one). I get the service plan. Epilogue: I have to contact the office to get the AC repair figured out with the service plan I wanted to buy. They're nice about it. Bonus - My mom's visit I experienced: I was at my mom's house and a jolly tech from Texas was here to clean/check my mom's furnace. Nice enough guy, I liked him. I prickled when he called my injured dog "fatso," lol. But it was said in an affectionate way. My dog is a bit chubby, haha. It felt more like Gene's was pushing a sales agenda more than providing HVAC services. It's depressing because my family has been using Gene's since the 1970s. My mom did get the UV light installed because those are genuinely good products, but trying to strong arm an older lady into a new furnace when she has a lifetime warranty on one part that needs replaced felt bad. It felt like they were doing the strong arm on me as well since I was a woman. It felt bad. But the work was done well. The tech was really nice. Bonus bonus - My brother's phone call: My brother just called to make an appointment for his furnace. Since he used a coupon for his AC, he was told his furnace would be $120. He said no thank you. But he said the office person was nice. He is going to find another place to take care of his furnace. Like I said - mixed feelings +10 stars for Jeff Lardo, the plumber +10 stars for the office staff -7 stars for the confusion with needing 3 visits to clean my tankless -6 stars for sales tactics -3 dog bones for hurting my dogs' feelings

I have had a maintenance agreement with Gene's for 17 years. They have replaced my furnace, hot…read morewater heater, and have done some plumbing for me. No issues-UNTIL NOW. The maintenance agreement has covered the routine spring and fall furnace maintenance. I called to schedule the fall maintenance and was told that it would cost $69.99. I asked why. The call rep could not answer that. I asked for a callback explanation and have not got a response. Sounds like time to terminate the agreement and ask for some money back. I have NEVER been advised that there was a change to the maintenance agreement.

They just installed a new power vented hot water tank, and the workmanship was outstanding. Very…read morefriendly and helpful when contacted by phone to arrange for the installation. Responce was excellent and they were ready for a same day imstallation but iI chose to schedule the mext day. Price quoted was very reasonable, and they were upfront wit cost for extras that maybe incurred. Called to inform when they would arrive. Serviceman was on time. He worker hard and constantly cleaned the work area. Was mot happy with appearance of parts he had on his truck, so scheduled to come back a few hours later with better looking parts. If i had another plumbing job would call them in a mimute.

I purchased a gas hot water tank through home depot which APPC installed in in 2023. 18 months…read morelater there was an issue with the power vent getting too much condensation and despite this falling outside of the 1 year labor warranty they fixed the issue for free the same day I called and also replaced the part for free so I didn't even need to call Rheem for the parts warranty. Issues happen so that's fine, but how they responded to the issue is what matters and they did the right thing with no questions asked by fixing the problem immediately and absorbing the cost. In addition to that the plumber that came to my house (Zack) had a good attitude, did an excellent job, worked quickly, cleaned up the area he worked in, and went above and beyond by also checking on a completely unrelated issue for me. I can only speak on my experience with the company and I can say they did everything that could be asked of them and more and Zack is an awesome employee they'd be wise to keep. I will definitely go back to APPC again for any plumbing needs (hopefully none! :)