these guys are great! responsive and most of all honest! all l needed was a valve tightened but…read morecould have told me l needed a new valve but did not. thanks, Jeff!

We had a pipe burst after the cold weather snap in December - there was water everywhere and I have…read morea one-year-old and at the time my wife was sick - so it was hectic. Because of the situation they squeezed us in, I called and 4 hours later my pipe was fixed, with great communication the whole way, and at a very fair price. Thank you Biegel's! You made what could have been a major issue a pretty quick fix.

I've used Dan's Drain Service on a couple jobs and I'm always impressed with the quality and value…read moreof work Dan does. Looking forward to using this company to put in a french drain in the back of my yard. Would highly recommend contacting them for any drain issues you might have.

We 1st contacted the company on Monday, Feb. 9th. They advised us that they would try to fit an…read moreinspection of a shower drain issue in on Tuesday, and if not then Thursday. Thursday came and we didn't hear back, so I texted to see if there were any updates on when they could come out. Things there were crazy and they hoped the first part of the next week would work out. Midweek, Wednesday, came and still no update as to when a service person could appear. So today we found a different company to provide the service - scheduled for Monday. In summation, we were very disappointed in not being scheduled or something, to have someone look at it. It literally would have taken probably five minutes to determine if repair or replacement was needed. They may be a wonderful company that provides excellent service, but we'll never know because they couldn't provide a day/time to so so. Thus, do not take our review, in any manner, regarding the quality of their work.

I never thought I would be able to say this about a plumbing company, but here I am saying…read moreit....These guys treated me the way a family member would treat their own. These guys are terrific. Responsive, trustworthy and reliable. I can't say enough about there superior customer service and a job well done. Their prices are reasonable. They are fair and honest. They fixed my nightmare quickly. They made sure to resolve the sewer problem fast. I highly recommend them. Thank you so much!!

Chuck was not able to do the kind of work we needed, but he was honest about it. That means a lot…read more Also, he provided me several names of competitors who might be able to do the work instead. I'm doing this for my parents who live locally, but I don't, and as much as they would like to do the work themselves, time has moved on. I'm very grateful to Chuck for his honesty and integrity.

The staff are incredibly kind and helpful. The workers are punctual, knowledgeable, and respectful…read more Never had a problem with their services and the prices are competitive. They don't try to fleece you with things you don't need. 5/5 Would recommend.

Matt again did a great job. Ben Franklin Plumbing in Medina is a great Company. They are…read moreefficient and fully explain everything they do. Matt is great in and out in no time!

Replace the stopper. All went well with scheduling and work performed. Serviceman was very…read moreknowledgeable!

No wonder this place has so many 1 star reviews! They go to a home owned by a US Marine with 6…read morekids, and try to screw him out of $2,000??? What kind of business does that? Where is Empathy today? All he needed was a $160 fan which they were charging $1200 for, plus labor. Shame on this business. I know they need to make a living, but jeez, this is over the top. And with the $200 call out charge for absolutely no help at all, he got screwed.

Called them to replace a bathtub faucet. They scheduled to come in two days. The technician…read morereplaced the faucet. Workmanship was excellent and quick.

They fixed the leaking pipe no problem for $317.40 However, they charged $276.04 flat rate to…read more"Open access port in ceiling or wall to work on piping or locate leaks. This was for the five minutes with a vibratory tool it took to cut out rotted plywood under a sink (not a wall or ceiling). Way over priced for five minutes work.

Matt did great! I'm always happy to use Jenkins for whatever I need. Crisp, knowledgeable, friendly…read moreand no unnecessary upsells like most places.

Recently I had concerns about my plumbing system coming into the house and I called Jennings for an…read moreinspection before I left on vacation. Guy comes out, looks at the setup while standing 3 feet away and says it is good. He did not check the main water line for cracks or looseness, he did not manually check the clamps for tightness, and he really didn't do anything. $100 for that call. Fast forward a week (and I'm now on vacation) and I'm informed my garage has water seeping from under the garage door. Yep, a loose fitting came apart and water was running freely for a couple of days. My daughter came over and shut the pump off. Called Jennings and they sent a guy over to reconnect what they failed to secure (in my opinion). What a mess I found upon my return. They are unwilling to help with repairs after sharing my concerns and shock. So to you my friends, think on these set of facts before calling.

Our drains blocked up on Thursday and our regular plumber could not come out for 3 days So, we…read morecalled Bers on Thursday to snake our drains. They did so and charged us $625. $200 more than our regular plumber. And no senior discount. On Saturday, the drains started popping and gurgling again. When I called on Sunday, I was told that they would call me back on Monday morning and the work should be warranted. I ended up calling them on Monday because I didn't hear back from them. I was told they did not warrant their sewer work and they would charge us another $425! A company that doesn't stand behind their work is not trustworthy. We are senior citizens and need our water! We cannot flush the toilets without severe gurgling in the drains. We can't shower without the toilets gurgling. We have to call another plumber because I will not give these people any more money, especially if they won't warranty their work!

Came out for a estimate in June 2020. Nate the sales representative was very short and spent maybe…read more5 minutes in my home. Threw a verbal quote of $3k for a furnace and offered to do a gas line relocation for free if I agreed to the job. He hurried and had no interest in listening to me. Said he would call me and send me an email with estimate. Never heard a thing for over 2 months. Called the office today to see why I never received a quote as I am if I am finalizing my estimates before winter. Turns out he did not have my name, number, and email right in the system. Was told by the representative that answered the phone I would receive a quote by email. For once the quote actually came and was not $3k. Poor customer service and cannot ever keep their quotes correct.

WORK DONE BY GENE'S REFRIGERATION AND HEATING WORK DONE ON:…read more9/1/26 APPROX. TIME COMPLETED: 2:30PM WORK DONE BY: CHRIS Per above date, I noticed that my air conditioner was not working properly very early in the morning. I had the thermostat set at 73 degrees and it was 75 in the house, and there was very little air coming out of the registers. Because of this I went online very early in the morning to see if I could get someone out to the house to correct the problem. I contacted several companies, online, and the first one to contact me was Gene's. I received a message that they (Gene's) could arrive at my house between 8 - 9:30 AM. It ended up that they changed it to 1:15 PM. Chris came out and looked over the furnace, condenser and everything that could be possible wrong. After his evaluation, Chris told me he had 2 solutions for the problem. It was for $2000 and one was for $1000. He started with the 2K first, which I had no intentions of picking. He went on and on how he was going to add this and that to the furnace. He then told me very minimal solutions on the $1000 fix. Nothing at any time did he mention he was going to install a Cap-Hard Start kit! Actually, I don't even recall him saying anything about what he was going to do at that price. Being it was half price of the first solution I mistakenly took the second solution. Now for the problem. Not approving a startup kit that he charged me $219.02 for. He never even mentioned this kit prior to install. Chris listed it at $273.78. I went online and this OEM kit can be purchased for $155. That is what I can purchase it for, I'm sure the company can purchase it for much lower. The second item a dual capacitor. Chris noted that the standard price was $283.38. I went on like and the OEM price is $21.84. My final cost was $226.70! That is 10 times the mark up! The third item was the contractor. Chris noted standard price $318.36. I went online and standard OEM price was $34.00. Chris charged me $254.69. That's 7.5 times standard price! Chris told me that the drain from the A coil was incorrectly installed and that it would eventually get plugged. I went online to verify this and he was totally wrong, this install was correct, they call it a "P" trap. After all work was completed, Chris then started telling me about my smoke and carbon monoxide detectors and how long the last and where they should be mounted. Then Chris adds an annual protection plan at $263.40 which was NEVER mentioned to me! I do not want to do business with this company ever again and I want my money back for this! Per all the money I spent, I want Gene's to refund some of my money. I certainly do not want their protection plan for$236.40! Spoke to Erica today (9/8/26) at approx. 8:30 AM, and was told if I cancel the protection plan, I will owe them an additional $300.00! I will get NO refunds! I feel I was totally over charged, and I want my $236 plus the over charge for the parts. I know the OEM costs, have Gene's show their cost and part no. Raymond Yankura

When you call them the hang up. Very disappointed in the way they answer calls. Make it not…read moreanswering calls

Had a wall hanging hot water tank installed today. They showed up on time, and Zac and Greg did an…read moreexcellent job on the install. They are really nice guys and I would use them again.Best quote, good work, nice guys. In, out and done without being here for hours. Very happy with the installers and service.

I purchased a gas hot water tank through home depot which APPC installed in in 2023. 18 months…read morelater there was an issue with the power vent getting too much condensation and despite this falling outside of the 1 year labor warranty they fixed the issue for free the same day I called and also replaced the part for free so I didn't even need to call Rheem for the parts warranty. Issues happen so that's fine, but how they responded to the issue is what matters and they did the right thing with no questions asked by fixing the problem immediately and absorbing the cost. In addition to that the plumber that came to my house (Zack) had a good attitude, did an excellent job, worked quickly, cleaned up the area he worked in, and went above and beyond by also checking on a completely unrelated issue for me. I can only speak on my experience with the company and I can say they did everything that could be asked of them and more and Zack is an awesome employee they'd be wise to keep. I will definitely go back to APPC again for any plumbing needs (hopefully none! :)