Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

We like to go to Leslie's for the majority of our pool supplies. The main guy is very knowledgeable…read moreand helpful with all the questions we have had since owning our above ground pool. If our water tests come back normal they are honest with letting you know everything looks good and nothing is needed at the time.

Super friendly!! Great service!! Be sure to pop in for all your pool supply needs and wants ;-)read more

My experience has always been great with Knickerbocker. I appreciate being able to have my pool and…read morespa water tested throughout the year. Top notch service and products.

Untrained staff and expensive. I truly like to support local small business and, in the past, have…read moredone about 700 annual in chemicals and supplies with this store. No more. Internet and discount stores are about half the price with better service.

the employees were very nice, we also are going to get our hot tub today super excited !!!read more

We just got our Hot Springs jet setter XL delivered today and had an amazing and awesome experience…read moreworking with Kathy Koebel at Hot Springs of Dayton Ohio. From start to finish, she made sure that we purchased the right hot tub for us... Invited us in to try out the ones they had in the showroom and talked us through all of the things that we were looking for and kept us updated on the progress of our order Since I was very stuck on one color. Would recommend them to anyone, especially as long as Kathy is there.

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

These guys are top notch…read more. We had a chlorine lock this year, and we have a huge pool 40X30, The guys helped us from start to finish, getting readings every other day. The thing that shocked me, was that after a week of going there we only bought stuff at original visit.. they have the knowledge for sure. They will be go to for pool chemicals, thank you so very much for all the honest work guys! We appreciate you

Great people! Superb service. I tried other pool businesses before finding At your service pools &…read morespa. Very knowledgeable and reliable. Highly recommend this business.

From the owner: The Fun Place for all Your Backyard Pool and Spa Needsread more

Worked with Adam on purchasing a hot tub. He was great to work with. We were in and out in half…read morehour. Highly recommend

Purchased a spa and electronic Covana cover from this location. On the front end of the sale,…read moreeverything was great. Excellent follow up as we made our decision to purchase. However, once we paid and the delivery process began it got dicey. Things took way too long to get to us, and you never know who you got on the phone for service. The Covana is nice, but it has been a nightmare to get proper installation of the shades that go with it. Have spoken to managers and then they pass me to the next person and they never call back when they say they will. Still working to complete properly the install of the Covana shade clips for something we ordered 4 months ago. Recently, an installation person came out and put a clip up that came off two days later. Overall, it has been a maddening process. I'm not typically a negative review writer, but this one had to be written.

I spoke with Ron and he told me to send pictures of my hottub problem. That being said, he…read morediagnosed the problem told me what to get and where to get it. Said I could do it myself & didn't feel comfortable charging me for this. Also if I had any issues to call him anytime or he would be out to help. You just can't find good folks like that anymore. So now my diverter is leak free and the wife can enjoy. Thank you so much Ron.. I still have you on speed dial.

Hot Springs did not want to fix the leak. Instead they just tried to sell me a new hot tub. Ron was…read moreable to fix my hot tub at a fair price. When Hot Springs tells you that you need a new hot tub, call Ohio Cities instead.