I called to make a next day apt as our kitchen disposal was clogged with potatoes. Trevor shows up…read moresmelling like he'd just fallen in dog waste, covered his clothing but was dried up. he did put on booties. after about 40 minutes of trying to unclog it he made a phone call came back to me and said it would need to be hydro-jetted estimated cost of $1,000. I told him no thanks, he didnt charge me so that was good. I called Korrect plumbing, 2 nicely dressed, clean gentleman showed up and after about 1 1/2 hours of snaking our drain was unclogged, charged me $450. call Korrect they are professional, hard working and honest.

Exorbitant pricing!!!!! I had a new sink & countertops installed. Needed my current faucet & R/O…read morewater line attached and the new drain installed. They wanted almost $2100 for a job that would take 15-30 minutes. No thank you! I like supporting small businesses and was really hoping to establish a relationship with a local company for all my needs but I will keep looking.

We had chat and I shared a couple photos and he pointed out that a breaker was open. This wasn't…read morethe subject of the repair, but I did learn from. Him.

Excellent Company, Excellent Worker, Bryan! Bryan was very…read morekind and very professional and very knowledgeable! Bryan did an iron filter check on our rental home! Excellent job by Bryan!! Highly recommend Bryan and Massive Creek Plumbing!! We are renters now, but we will be purchasing our home soon! We will be happy to call Massie Creek Plumbing for our new home! Thank you so much, Thursday May 2, 2024 Eileen and Bill Sunny Drive Beavercreek, Ohio

Did a good job . Service fee was $89 , labor fee was $199 per hour, part fee was ok but when I…read moretried to pay with my credit card was informed that I would be charged 3 % extra . I felt that this was overkill since the total bill came to $370 for an outdoor faucet replacement ! Not a deal killer but just a poke in the eye .

I got a quote and though I didn't accept the bid we got talking about the project and I later let…read morethem know of needing to have the bathroom floor done. They gave me a positive response on what it would cost and I gladly accepted. Very punctual and professional and completed the job in less than 3 hrs. Perfect in every way. Highly recommend

They were hired through Home Depot to install a new water heater for me. My service window was…read more10am-12pm. No answer from them at 12:12pm. Had to reach out. Then decided to tell me that they are running behind. Could not give me an update to when. 1:54pm still nothing. Had to call Home Depot and ask what is going on. 2:59pm at my house with no heads up. Upset that no one is home now. Finally called me and I told them I will be back in 30 mins. They came inside and tried to tell me I needed all of these things. Told them I didn't need them and they said then we can't do the install. Ask the guy to leave and he did. The best part was he said it would take 6 hours to do the job and drain the old tank. Now I know why they are behind.

Great guys, quick response, reasonable prices. Just had a water heater replaced, called yesterday…read moreand the job is done at noon the next day!

Needed a washer tub hooked up and ran across their name. Call them on a weekend expecting to leave…read morea message and actually got a live person! They showed up on time did a great job, and I thought the price was fair for the work they did. Will definitely be using them again.

They came in a reasonable amount of time and did the service that was requested. Also, they did…read morerespect current finances at this time and give some suggestions to keep up on maintenance. The reason for a 3 stars is not the technicians that need 5 stars. It is the warranty is awful. Most places give a 6 month warranty not just a month on their service even with coupon. Thus, it would be nice to have 6 months.

Mr Rooter was supposed to replace all my metal pipes in the crawl space and front yard. They only…read morereplaced the pipes in my crawl space. They did not replace the pipes in the front yard . Mr Rooter charged me a total of $10,113.56 and didn't finish the job. This was June 2025. This plumbing company knew there were more pipes in the front yard. I made the mistake of paying them the whole amount. Mr Rooter took my money and never returned. This isn't a plumbing company it's a crime syndicate. How do they keep their plumbing license with the state of Ohio? I had to hire another plumbing company to finish the job in the front yard. Cost $8500.00 . TOTAL $18,613.56 12/28/2025

Needed service for new water heater Oct 6th Josh came out and handled everything professional and…read moregreat attitude.One week later had leak under house called office and within the hour Bob lll was out and took care of the leak When it comes to our plumbing needs RW Louderback is the one and only.Thanks to Becky in the office for all your assistance James East

First time using this company, and unfortunately the last. Not due to the work, but due to the…read morecustomer service. The work was done well and the plumbers themselves were good to work with, however, after the work was done, I received a phone call demanding payment, then and there, without proper warning. I was not given a proper invoice and was instead met with a rude woman, Rebecca, by phone saying that the workers were not leaving the property until the payment was made in full. Her tone was disrespectful, and her communication skills were extremely poor. I was never made aware ahead of time that this was how they operated and that this was how payment was expected or else I would have been more prepared. I didn't have thousands of dollars just laying around and was relying on insurance to assist. They did not care about that. Use of a credit card when making the payment was an additional ~4% charge. Again, no warning on that information. I'll be looking elsewhere in the future.

Always excellent service, and great pricing! Thank you again Bonham electric! Always Recommendread more

After posting this complaint I was contacted by the company and, after checking their records, they…read moreagreed that the situation was not handled properly and voluntarily removed the charge from my account. While I am satisfied with the resolution and I thank them for it they should have looked into the history before it came to me having to post this review. They have renewed my overall confidence in their business practices and am willing to write this one up as an isolated bad experience.