Bought my spa from Tim. Been about three years and everything that was promised about the quality of the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step. read more

Tim's Pools & Spas - Our little slice of the tropics - Hot Tub & Pool Near Me - Mason, Ohio

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with: honest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best. read more

I posted only good things about Tim's pools and spas.. it is my only Good To! Place for all our pool supplies., nice people and very understanding of your pool needs! read more

We've been to several pool and spa places since having a pool installed about six years ago. After opening the pool this year, there was a cloudier-than-usual condition in the water. We went to one place, which was quick to review our water analysis and they tried to sell us a bunch of chemicals. I wasn't convinced, so we brought another sample to Tim's for a second opinion. They were quick, thorough, and Tim himself gave us some great pointers on the chemistry of the pool and was able to tell us exactly what was needed. My confidence in what I was being told by Tim was much higher than what we had been told a short time earlier so we tried Tim's recommendations and the pool cleared up in less than 24-hours. We'll definitely be regular customers here now. read more

I have an older hot tub that keeps having issues Most recently I needed to replace one of the water lines. I needed a odd size piece of specialty hose. I tried several pool/spa stores, two big box stores, and several plumbing supply houses. None of them had what I needed. I left a message for the service guy at Tim"s, he called me back and said that they had what I needed. When I got to their store Tim had to open a new spool to cut me a 3 foot piece. He also gave me good advice on the type of coupling that I should use. Thank you Tim. When I finally give up patching my clunker Tim's will be the first place that I go to look at a new spa. read more

Tim's was very helpful in our search for a spa as a medical purchase. We have arthritis issues and the warm water is theraputic. We love the hot tub we purchased, and Tim is always open to questions about maintenance, etc. it's a really nice place to shop, and the personalized service is great! read more

honest and dependable no pressure sales. can try before buying. Tim is always helpful. purchased our spa and love it. will be longtime customers. read more

These guys are great! Always helpful and pleasant. Regularly offer to take items to car for us. Tim's gets customer service!!!! read more

Tim's is a trustworthy pool retailer. Staff is well trained and knowledgeable. They do not try to upsell you only provide what you need. Prices are more reasonable than most and will even provide advice over the phone. I must admit I have been a frequent flyer this summer as my filter went out and pool water was stagnant for a few weeks. Tim and his staff were great every step of the way. read more

I recently had my basement finished and one thing we wanted was a pool table. so before the contractor started we went to Watson's and ordered a pool table . This was in June of last year. they told us it would be in about August. Well because of covid and other things , the basement was taking longer than expected , and also the problems with deliveries from china, the pool table was pushed back. But by November the basement was almost done, so we went to Woodcraft furniture in Mason to order a cabinet (which we had finished, and it was spectacular). Next door we saw a shop called Tim's pool and spa. I guess that stuck in my mind because on the window it also said Pool Tables. Long story short I called Watson's to check on the pool table and they said it would probably be in in April.Well I waited this long so we finished everything else to complete the basement, but had a large hole where the pool table would go. In April I called Watson's to see about the table . Left a message which wasn't returned for a week . So called again , no return. That's when I remembered about Tim's pool and spa. I thought I'd see what he had. Tim was terrific. He showed me what he had and I was impressed. Then he says he could put a table in my place next week. WHAT??. I bought the table , cancelled my other and was really excited. Tim was able to get it installed the following Wednesday by a fantastic crew of guys. They were meticulous. So if your in the market for a pool , spa or pool table ,I would heartily reccomend Tim's pool and spa read more

I highly recommend Tim's! I have been using Tim's pools and spas for over 10 years. It's always nice to have their personal one-on-one service and hands on small business approach at your disposal. They have a wide selection of spas and are always incredibly helpful to answer questions about maintenance be it water or mechanical. Our spa has needed and received excellent service from Doug in the repairs department over the years. He is always cautious not to suggest unnecessary repairs but instead is very thoughtful and considers the age of the spa and the scope of the work that needs to be done. Top to bottom I really like this company. You will not be disappointed. read more

I wandered into Butler County and found a nice store called Tim's Pools and Spas, a family owned and operated "neighborhood pool and spa" business. They have a large selection of spas, which from here on out I will call hot tubs. From Dimension One to Artesian to Dynasty, Tim's has a ton of great hot tubs in the store. I saw many that were priced around $8,000 but I even saw one Artesian for $11,999. Some were bigger than others (two person capacity versus six, for example), but they all were nice and could make anyone who walks into the store want to leave with one. I guess the "pools" in Tim's Pools and Spas is kind of a double meaning, as their other specializations are actually pool tables and water accessories. They have a lot of nice pool tables, as well as lots of neat college (UK, OSU, etc.) pool table accessories for sports fans, and ping pong tables and dartboards too. Tim's also has plenty of water accessories, from pool toys to cleaning supplies an filters. Other water services they offer include opening and closings, inground liner replacements, pumps, and heaters. In the back corner they have a little deck set up with tables and chairs, while on the other side of the store they were even selling tanning beds! I hope those are for tanning companies, because I'd hate to see someone so desperate for a tan that they need to drop three g's for their own personal tanning bed. I liked Tim's Pools and Spas a lot, in part because it is a local, family-owned and operated business. Leslie's Swimming Pool Supplies, although geared more towards swimming pools, has four Cincinnati-area stores and others in over 30 states, so it's nice dealing with local professionals once in a while. Tim's has a great selection of spas--er, hot tubs--but I really liked their college sports accessories for game rooms as well. read more

Tim's Pools & Spas - Hot Tub & Pool Near Me - Mason, Ohio

I have been a pool owner for four years now and try to support local businesses, but Tim's makes that difficult. Well I should say their service team, namely the mgr. Jeff. Every time my wife or I call or leave a message the guy is just rude, like he is doing use a favor. Isn't it the idea of a business to want to help customers; to ensure repeat business. Don't waste your time, unless you like being belittled- there are plenty of pool stores that want your biz; try Leslies or Sunspot are better alternatives. read more

I bought my hot tub here in 1994. Since then I have referred countless friends and colleagues. EVERY single one of them have had a positive experience. I give Tim's my HIGHEST recommendation! read more

Tim's is the THE place to go for Marquis hot tubs. Great service and tremendous knowledge. Cannot recommend highly enough. Give Tim's a try for all you pool and spa needs. read more

We were shopping for a therapeutic spa. Tim was very knowledgeable and helpful. Store has a large variety of styles and prices. We found exactly what we wanted at a much better price than other places we shopped at. We highly recommend. read more

I bought a SPA from Tim in 2000 (after 9/11 - seeking more relaxation time with the family). I had searched the Cinci area for price and service and found him the best (and the closest to my home). This was a great decision. He was on target with his cautions and suggestions - like sit in the hot tub before you buy it and see if the jets hit you right, and that your kids who sit in the hot tub sit high enough that they will not be under water (common sense- but still a great suggestion). I even went back and bought a two-person SPA from him. I have had wonderful service- my questions and concerns are always answered. Tim has good prices and sales as well. He has moved to a even bigger and better location. I would recommend his store to everyone. read more

We have lived in West Chester for 20 years and Tim's (mainly Jeff) has been opening and closing our pool for all that time. His crew Jeff and John are extremely professional and courteous. Their work has been excellent. They have installed new pumps, filters and liner with not one complaint. I wish all the contractors I have used were as good as Tim's team. Thanks Tim, Jeff and John for everything. Tom & Betty read more

We have been using Tim's to open and close our pool as well as buying our supplies there for over 20 years and have nothing but good things to say about the service and the employees. Easy to get appointments, they show up on the day and time as scheduled and make opening and closing the pool painless. Can's ask for more! read more

I'm going to take a guess and say that Brian, who wrote the bad review, is somehow affiliated with Leslie's or sunspot and that's why the "bad review" was given. Ive been a customer of Tims Pools and Spas for over ten years and Jeff (the service manager) has worked on and serviced our pool for that long. This family owned and operated business has always been so easy and delightful to work with. We have ALWAYS had a pleasant experience and all of neighbors and many friends also use their service and only have amazing things to say about them. With that said I HIGHLY RECOMMEND this company!!! They are great! read more

We purchased our spa fromTim's Pools and Spas six months ago. We got a great price on a floor model, and a chemical kit was included. The installation was on time and well done. We receive free water analysis any time, and advice in-person or over-the-phone anytime we need it. When walking in, we are always greeted and assisted. We have had help with problem-solving (debris getting into the spa), and there hasn't been anything that we've needed or wanted that Tim's hasn't had in stock. They have a once-yearly Customer Appreciation Day with significant discounts on chemicals, which is when we stock up for the year. We are glad we found Tim's for our spa. read more