Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

I posted only good things about Tim's pools and spas.. it…read moreis my only Good To! Place for all our pool supplies., nice people and very understanding of your pool needs!

First time pool owner and the whole family is enjoying the pool. I will say do some research first…read moreabout what you think your family is looking for in a pool, everyone has opinions but physically go to a pool if you know someone that has one. The staff is great, always answered my questions, and the job was pretty much done on time. Project was completed towards the end of summer so for now we've only had it for about 3 weeks, but well worth the money and time.

Aquatech has been great to work with! They listened to my ideas but yet provided their expertise on…read morethe design and installation. They do quality work and I felt they were trustworthy and honest in their business dealings. I would recommend them!

Our salesman was Kieth Frye who did an excellent job for us. His follow up to our not receiving the…read morecovers for our furniture was excellent!

We purchased a custom outdoor furniture set from Watsons in February. We were told we'd receive…read moreupdates during the waiting period and never did unless we called them. The furniture was delivered badly damaged, which the delivery team noted and they said they'd start a remediation process. We didn't hear anything and called, only to learn that no one had started anything to fix our issue. Throughout the process Watsons has said they'd call us within a timeframe and they never do. You have to practically beg for information. They will not do even the bare minimum required to pass as successful customer service. We still have no resolution, no eta on a replacement, and they just keep putting us off and telling us to call again later. Truly awful experience for what we spent. I will not do business at Watsons in the future and I highly recommend avoiding them if you're considering them.

We purchased a home with the intention of putting in an inground pool. Due to the slope of our…read morebackyard and easements to contend with, it wasn't going to be an easy task. I contacted and met with quite a few pool companies. When Dave at SunSpot came out to assess our backyard, we felt confident that he and his crew could handle the task. He also built a beautiful retaining wall, required due to the grade of the yard, which ran along one side of the pool. Our saltwater pool turned out beautiful and we highly recommend SunSpot Pool for a pool installation. Their staff was also very helpful in walking me through how to use the equipment, proper maintenance, etc. We unfortunately were relocated this past year and miss our backyard oasis that SunSpot created.

From the owner: Inground vinyl liner swimming pools, installation, service, chemicals. Bioguard swimming pool…read morechemicals. Outdoor casual furniture from Brown Jordan, Woodard, Crimson, Telescope Casual, Homecrest, Patio Renaissance, Treasure Garden, Suncoast, Winston, Seaside casual, Classic Rattan, Summer Classics. Specialty retail store with swimming pool accessories.

Bathroom inventory wasn't bad but service is barely above a pulse. Might as well have a McDonald's…read morekiosk out there were you order things for yourself. Employee acted like they wanted to be anywhere else and didn't bring up topics like hardware, lighting, flooring, etc. Maybe a class in sales or customer service would be a good move by management.

We purchased our hot tub exactly 2 years ago from February 2026. It was leaking so we made a…read moreservice call. Our hot tub is under warranty and per head of service operations... Our chemicals & water are is great shape. Our leak is a known hot tub issue. What upsets me is fact that this leak was not any fault of ours on AND trip charge is $149 up to 20 miles and $3.0 every mile after! ( sorry but we purchased from you; if traveling is an issue then I'd say DO NOT SELL out of you area! Our trip charge was $242 + service charge 1 hour $120 and part $35... total $424.79.. that is not a price you'd think of receiving when it's under warranty! After making a few calls and explaining this, no one seems to care! With that said I wouldn't buy from them nor recommend! I bought this for health reasons; I'm in total shock And very upset! ( how can a garage door company just down street from them only charge $178 for a trip charge and not price gauge you for not having their product!!? or being out of their range for service?!)

Such a nice pool. We recently joined the mason community center as premiere members and that gives…read moreyou access to the pool. This is such a family friendly and cool pool. They have a rock climbing wall, kiddie pool, a lot of shallow areas for safe kid swimming in the main pool, and plenty of chairs and places to stay in the shade. They have a snack shack and picnic area as well. Ping pong and a pool table and a water slide! Everything is really clean and tidy and the staff is great and very attentive. Super family oriented and not over crowded.

First. This isn't about the Middletown store and I will say the tech they sent out, Andrew really…read morecares and is knowledgeable. Good guy. We bought a $11,747 spa for my wife's arthritis at the Kemper Rd. location - upon delivery they dropped it off with an instruction packet and that was it. We used the frog system to keep it clean, soon after we had major heating problems where it would get up to 108°, we even got a email from Jacuzzi telling us not to use the tub until the problem is corrected. Eventually the tub started leaking and a perfect 4 to 5 inch circumference around the tub. Technician came out SEVEN different times over a 5 month period - seemed to clear the water up at times however it would still not stay at the temperature we put in the keypad. They called the leak a moisture ring however it was a leak, it went all the way to our window well in perfect radius. We documented all with pictures, text messaging, video, a log of the entire ordeal. They sent a message today basically blaming us for having dirty water in first month and that's why the problems are here six months later. Dishonest, will not accept responsibility for a defective even though the technician admitted he could not fix the tub. Just forewarned if you buy from them they will not refund or replace the only want to keep trying to fix it. After seven visits at what point do we say enough is enough? we had to hire our family attorney to start a process against them. We drained the tub and now they're telling us to fill it back up so they can come back out for the eighth time. Always heard good things -one of the most disappointing experiences as a consumer I've ever had. It's a shame they are trying to put it off on dirty water the first month six months later when they've been out seven times and have said they can't fix it. Horrible purchase on our part. Don't fall for the smiles in the retail store.

Great place nice show room and very good prices sales staff ready to answer all your questions and…read moregive advice. We needed some warranty work done, and Andrew was right out to solve our problem.

After my new pool was finally in a position to get opened and start chemical balancing, I realized…read morethat I did not know how to translate the chemicals into what I needed to do or how much to add or how and in what order. I went to Heatwave Pool store on Paragon Road. I met two delightful women. Nimra has gone above and beyond to help me to get my pool balanced, and within a week we are almost in a perfect position. Because of her patience and her knowledge and her ability to tell me what and why things needed to be done and to even show me how to do certain things on my filter, I couldn't be more happy with the service that I get at the store. I highly recommend them for your chemical needs and inquiries. Thank you Nimra.

I chose Heatwave Pools based on recommendations from my neighborhood Facebook page, and couldn't be…read morehappier with the installation and service. The owner, Paul, stopped by several times during the process to make sure everything was going as planned. We had several challenges during the installation, but Paul and his team made sure that EVERYTHING was to my satisfaction. The pool had to be moved to a different area of my yard, which meant extra digging, removal of my old deck, additional concrete, and completely reconfiguring the pump, piping, electrical, etc. All of this work was done by his crew at no extra expense, and I am so happy with the results. At first I wasn't thrilled with the positioning of the pool, but Paul assured me that by the time they were done it would look like part of the landscape. And he was right! I love love love the results, the customer service, and the personal attention. As a single woman, I have had my share of shady contractors trying to take advantage. But with Heatwave, I didn't have to worry. They communicated with me just about every day during the process and responded quickly to all my questions/concerns. This is my first pool, and I'm so glad I chose the best company for the job. The best!