they were amazing everything I asked them to do they did excellent very nice and always worked hardread more

From the owner: 25+ years experience in building beautiful, high-quality swimming pools and spas tailored to your…read morebackyard vision. From concept to completion, our team brings decades of craftsmanship, integrity, and precision to every project.

After visiting 3 different pool stores my wife and I decided to go with Eastgate Pools & Spas. Our…read morethinking was that a local place would likely have better service than Watson's. I wish we had listened to my parent's advice and just went with them instead. The sales aspect of our experience wasn't too bad. The pool itself is decently priced and looks to be of good quality. The after sales service is where Eastgate Pools & Spas leaves a lot to be desired. We were supposed to be given a week's notice before they came to install it so we could schedule the electrician and the sand. We were given 2 days. Thankfully, we had called the sand guy, that they expressly recommended, earlier this month to get an idea of how long it would take to get a load of sand. We were told during the sale to just call him the day before installation. Had we done so, we would not have had it in time. Even the sand guy was annoyed about the lack of respect they gave his schedule. I had planned to have an electrician out here the day after installation to run the power lines for the pool. Unfortunately, since we didn't get the weeks notice we aren't able to get one until a week after installation. Not a huge deal, but a headache that shouldn't have happened had there been appropriate follow through on customer services' end. The day of installation came and a somewhat annoyed man showed up at 7AM to run the Bobcat and dig the hole for the pool. He wasn't the most pleasant person, but we figured that it was already hot so it's not a big deal. A few hours later we go out to check on how it's coming along and there's no one there. There's just a water hose filling the pool at a small trickle. It turns out that once they were done they just immediately left without any word and left the gate open. There was no "thank you for your business", "here's the chemicals and accessories that come with your pool and what they do", "here's what to look out for over the next 24 hours while it's filling". There was nothing...just a pile of empty boxes, a lonely looking pool vacuum and an gate wide open, waiting for my dog to run out. I mean, even a "kiss my ass" to let me know they were done would have been preferable to them pulling some sort of disappearing act like a pool-hawking Batman. I joke slightly, but it is genuinely frustrating that you can't rely on a local business to do customer service right. I hate having to go to the larger chain stores, but I honestly can't see myself giving anymore business to Eastgate Pools & Spas. If it were completely up to me I'd return the pool and spend my money elsewhere.

Eastgate Pools built a pool in my neighbors yard and and a rock shot out from their equipment and…read morebroke my window. They would not pay for the repair. I am in the market for a built in pool and was looking to spend $ 90-110,000.00 and already had a quote from them. I sure hope it was worth it to them to NOT fix my $ 700.00 widow and loose out on a $ 100,000.00 pool. That is not the way I would do business. Then they insulted my intelligence's by saying it must have been from the heat, but you could clearly see where a rock impacted the window. Furthermore that window is on the north side of my house and does not get the heat all day like the south side does. Told me maybe my lawn mower did it. My lawn mower is a mulching setup so there is a plug in the discharge chute. I recommend staying away from this Co.

This is the first time that I have ever had to go from a five star review to a one star review…read more Jeremiah started off amazing, but has not been so great the last couple of months. It started with him not honoring the discount of the pool kit that was an extra 90 dollar's that he guaranteed that my pool would open clear, or it would go towards the opening of the pool. He also said that he would use his own chemicals but ended up charging me for chemicals used. Didn't screw down over half of the concrete pool cover anchors. And has been ignoring me about a current pool leak that I have.

I purchased a pool heat pump from Jay Carter on August 12, 2025 with next day installation. It…read morestill sits in my driveway November 15, 2025 with no response to my texts and calls.

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

We love our Pool! Jake is very professional and knowledgeable and responds promptly. He has made…read morepool ownership a breeze. My pool is beautiful and very manageable. The pool is a fiberglass salt water pool. 17'x33'. we are in Louisville Ky., Pools By Precision opens it in April and closes it in Oct.. Makes outdoor living so fun for the Family. Highly recommend Jake @ (Pools by Precision). Very grateful

From the owner: We are a premier swimming pool company that specializes in designing, building, and maintaining…read morebeautiful and functional swimming pools. Our team of experts has the knowledge and skills to handle any pool project, big or small. We take pride in building long-lasting relationships with our clients and providing exceptional customer service. Explore our website to learn more about our services, and feel free to contact us if you have any questions. Thank you for choosing Pools By Precision!

Installed new liner but been waiting since June 24 for them to fix leak on skimmer keeps saying…read morethey will be here but don't show up

Beware when scheduling with this company. They came to open our pool and did not complete the job…read more There is water spewing out of the top of the filter. I contacted the business Thursday evening (the same day as the opening.) He stated they would be out Friday. No one showed up. 4 days later, still no response from the company, no one has came to my home, and I am left with a broken filter. A filter that they installed brand new last season. Definitely do not recommend using this company for any of your pool needs.