Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

First time pool owner and the whole family is enjoying the pool. I will say do some research first…read moreabout what you think your family is looking for in a pool, everyone has opinions but physically go to a pool if you know someone that has one. The staff is great, always answered my questions, and the job was pretty much done on time. Project was completed towards the end of summer so for now we've only had it for about 3 weeks, but well worth the money and time.

Aquatech has been great to work with! They listened to my ideas but yet provided their expertise on…read morethe design and installation. They do quality work and I felt they were trustworthy and honest in their business dealings. I would recommend them!

Went by and they were closed a few months back. New guy opened and he's clueless. It's like he…read morebought the business but never seen a pool.

Important clarification: This business was not sold. Just Add Water Pools and Spas was closed by…read moreour family. We are not affiliated with or endorsing anyone currently using our former name or attempting to reference our history to gain business. No one was given permission to take over the business or represent our customers. Our father, Paul Perkins, built this business with pride, skill, and decades of trusted, referral-based service -- and we take that legacy seriously. Misleading claims about ownership or affiliation do a disservice to the standard he upheld. Brian Perkins continues to offer pool services independently. Anyone who knew and trusted our work can contact him directly. We truly appreciate the support over the years and want to ensure the facts are clear.

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

We needed repair on our hot tub. We chose Ken because of his good reviews. Unfortunately, we can't…read moresay the same. He kept us in limbo all weekend, then told my husband he would be out late afternoon and would give him a 30 minute heads-up so he would have time to leave work to meet him at our home. My husband never heard back from him so he texted him at 4:40pm. Ken replied he wasn't going to make it because he got stuck at another job, and he didn't offer another date/time. I just looked to see where he lives/runs his business out of and it's very close to us, but I guess it would be after 5:00 when he got here and apparently he doesn't work after 5:00, regardless if he has a commitment or not. If he doesn't want it, there are plenty of other people out there that would take/earn our money.

What a nice guy. He arrived on time and quickly diagnosed the problem. He responds to texts quickly…read moreand keeps in touch prior to the visit. I won't use anyone else.

Needed to have concrete pool repaired and painted. Wanted…read morehalf of the money upfront to "hold a date". Chris Ramsey and his "crew" of 2 showed up for the first time 40 days after he took our money. When they did show up they worked a total of 3 hours each day. Mastercraft Pool Builders is also VERY expensive. He spins a good tale on the amount of work needed to be done. Ramsey was also extremely rude and disrespectful in his texts. I would not recommend this company.

I will follow up in a few months. We have contracted Chris to start our pool and spa in the next…read morefew weeks. Everything has been very good. Upfront, honest, very professional in his work. Can't wait to get started. Confident he will do a great job for us.

Each time I go to Leslie's West Chester location the employees are helpful, easy to work with and…read moreknowledgeable.

I gave 1 star because you can't give ZERO Leslie's opened…read moreclose to my home a few years ago and I was excited to have a pool supply store close - but now I drive an extra 15 minutes to Tim's so I can deal with competent people. I paid a lot of $$ to have them open my pool - they literally dumped all of the winter debris INTO my pool and left it for me - it looked like vegetable soup - and they would not return my $$ My last experience was calling them and asking if they were open until 7pm "yes" the girl responded "I will be there in 5 minutes - see you soon" I said I got there at 6:54 and watched the same young lady from behind locked doors - when I tapped for her to open she ignored me and left This place is not only incompetent, but flat out unprofessional and rude Shop somewhere else

I spoke with Ron and he told me to send pictures of my hottub problem. That being said, he…read morediagnosed the problem told me what to get and where to get it. Said I could do it myself & didn't feel comfortable charging me for this. Also if I had any issues to call him anytime or he would be out to help. You just can't find good folks like that anymore. So now my diverter is leak free and the wife can enjoy. Thank you so much Ron.. I still have you on speed dial.

Hot Springs did not want to fix the leak. Instead they just tried to sell me a new hot tub. Ron was…read moreable to fix my hot tub at a fair price. When Hot Springs tells you that you need a new hot tub, call Ohio Cities instead.

This location seems like a truck just dumped everything in the floor and the girls directions to…read morecure everything is "add 4 cases of liquid chlorine"... I'm not bleeching my liner.

They r incredibly nice and patient here. I am new to pools and they are like my pool therapists. I…read morenever feel pressured to buy things I don't need either. Thank you so much!