First time pool owner and the whole family is enjoying the pool. I will say do some research first about what you think your family is looking for in a pool, everyone has opinions but physically go to a pool if you know someone that has one. The staff is great, always answered my questions, and the job was pretty much done on time. Project was completed towards the end of summer so for now we've only had it for about 3 weeks, but well worth the money and time. read more

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Aquatech has been great to work with! They listened to my ideas but yet provided their expertise on the design and installation. They do quality work and I felt they were trustworthy and honest in their business dealings. I would recommend them! read more

I very seldom write a review; however Aquatec Pools deserves one. Miguel patched our pool several years ago and when we decided to buy a new one, their price was comparable to the competition, and we were so glad we did. Absolutely a five star business. Amy answered our calls promptly with good answers and was extremely helpful. read more

Great job ... thank you Adam and Ashley for the follow up and ensuring our satisfaction.

After 3 pools and 30+ years with Aqua Tech, after at least one hundred thousand dollars, enough was enough. Don Combs, the original owner, was always great. But now that he is semi-retired, we were treated rudely by others. We kept going. However, last year they put in a new liner. The pool has leaked every day since. Aqua Tech refused to come out last summer until 2 months of me begging. Adam found a crack behind the light and epoxied it. It continued to leak every day and leaked over the winter and still leaks. Don stepped in and hired a diver who found more cracks. We are left with a damaged pool. We have talked to another pool company owner who thinks he can help us. Ashley accused me of harassing them last summer because I begged them for help. Her mantra is, "It's just a pool." Poor attitude about her product. read more

Easy to work with and great customer service! We couldn't be happier with our Aquatech pool!!

Just popped in to get an o-ring for my valve for my filter unit. The store was recommended by my normal supplier since he did not have the part. Was helped by a lady, not sure of her name, and helped is really not the best of terms. I asked if they had orings and she asked me the valve part number which I did not get before I left. Really not smart on my part, but I thought maybe it would still be something to eyeball. The lady replied, I cant really help because there are so many different sizes. I accepted the answer and went home. Came back and was helped by a younger male associate. I told him I needed an oring, he asked if it was a sand filter and I said yes. Literally within 2 minutes he found the part...I got an additional one and some lubricant and checked out. I guess the part number was not that important. Point being, I assume at this point that the sale was too small for the female associate and she did not want to be bothered with such a small sale. When i returned, the female associate was in the back office...guessing she was in leadership of some sort. I am glad that she at least trained her staff to prioritize the customer no matter how small the sale. After leaving I felt great appreciation for the young man that helped me and valued. I also felt unappreciated and frustrated as the female associate wasted my time as i believe she felt i was wasting hers when i first came in. I'll be back to the store to get parts as needed so i dont have to drive all the way in to Watson's, but i will not be leaving Tim's for my regular pool supplies. read more

Aquatech Pools - Pool & Hot Tub Service Near Me - West Chester Township, Ohio

Absolutely a first class operation ! From beginning to the end they were the utmost professionals !

I can not say enough good things about this company. They installed our pool 9 years ago and from the very beginning of the proposal process to installation and service since they have been fantastic. It's a family operation; Don and Kay and their daughter Ashley take personal pride and interest in their customers. Prices for supplies and parts are comparable to other pool stores. Our filter tank needed to be replaced last year and they were out within a few days to replace at a very reasonable price. They are honest and will not try to sell you things you dont need. We were considering a heater when we were putting the pool in and Don actually talked us out of it. A $5k add-on, he did not have to do that, but he felt we would not get our money out of it. After 10 seasons, I can say he was absolutely right. No regrets about not having one installed. Our experience with them has been outstanding. If you're thinking of buying a pool you should talk to them. read more

We will not use this company to service our pool that they put in originally. Their customer service is poor, one lady in particular. The people that came out to service our pool did not appear to be professional. They are over priced compared to other companies. They replaced the liner for the person whom we bought our house from knowing the house was going to be sold and made the warranty good only for the existing homeowner so it is no good to us. I feel this is crooked. We will be doing business with trustworthy companies from here on out. read more

These guys are great. Family business, treat their customers well. They did a great job installing my pool, and there after sale support is great. I've had a pump fail, and a filter leak, they replaced both under warranty, within 2 days of being notified. Great to deal with good and honest people. read more

If I COULD give this company ZERO stars I would. I contacted AquaTech on 05/24/2017 to address a "possible" air leak in my pools infrastructure. The support agent I spoke to on the call stated there would be no agent to assist until the "earliest" later next week. **Fast Forward** less than 24 hours later I have on my video camera system at my house complete strangers walking around the perimeter of my residence looking through my windows (On video - recorded). I freaked out and began investigating, then soon after, I get a call from one of the gentlemen at my residence; "I'm here to assess your service request (from AquaTech)." To my surprise they were unannounced and I wasn't made aware of their arrival - no communication by AquaTech was given or communicated to their customer. The AquaTech agent at my house informed me the power to my pool was not on so he wouldn't be able to help (manually disabled in my house). I was a bit disappointed and upset that this company didn't deliver any communication to support their customer for awareness of arrival. If properly informed/communicated to, I would've flipped my manual switch (on) the night prior or earlier in the morning to support their cause and mine. The agent (at my house) told me he wouldn't have enough time to wait if I chose to leave work (I told him I could leave work and arrive in 20 minutes) to get inside the home to power-on the system (agent told me he was already on-site for 20+ minutes). I CALLED AquaTech directly and asked to speak with their boss. I spoke with a woman named Kay, who I now find out is one of their Vice Presidents and advised how disappointed I am of their style of business direction and lack of communication to their customers. Kay stated during my escalation she would follow-up (after my call) to assess the situation and get a better understanding of root cause. After the call with Kay (awaiting a call back) the agent at my house called me back and stated he talked to their boss and they would wait at my house for me to arrive - so I began my journey from work to meet them. I then received a call back from Kay at AquaTech to tell me that their agents have other obligations and she told them to leave even though I was just instructed they would wait for me to arrive to switch on the power. She then followed up and stated I spoke with the agent (who took my original service request on the 24th) and he's new (Over a year) so that's the justification behind poor communication (zero ownership). I then stated I left work and I'm halfway to my residence (zero remorse) and she stated it's a busy weekend. I told her that I'm extremely disappointed and upset that you take zero ownership and I wouldn't be conducting business with AquaTech anymore, based on poor business with her customers, and her lack of empathy. She started to argue with me and then hung up the phone when I asked to escalate this situation even further. I then called back 2 minutes later and I asked her if I can speak with someone else, Kay then followed up by hanging up on me, again. I have ZERO resolution and I cannot contact the location for they will not take my calls. Additionally, they will not take the constructive criticism from a customer who was directly affected by their poor business etiquette and leadership. This place is an absolute disgrace and the owners hung up on me multiple times. Bad business. Buyer beware!! read more

Aqua Tech Pools is Family owed and a wonderful company to work with. We have had two pools installed by them. The first 20 years ago and the second inground heated pool in May 2017. They made my wish happen, since this was on my bucket list. Don't even waste your time or money going to anyone else in the area. I so love my pool. Thanks Aqua Tech. read more