Couldn't be happier with the product Austin and his team delivered. The pool looks incredible and we are ready for summer!

I bought an industrial Z2 pool cleaner on May from Kickerbocker and it died this week. Kickerbocker is a factory serving center for these bots. They got my bot on Wed, it was repaired and back cleaning my pool on Sat (4 days!) and it covered by the warrantee! We're lucky to have this business close by! read more

Knickerbocker Pools & Spas - My Z2 hard at work so I don't have to be! - Pool & Hot Tub Service Near Me - Xenia, Ohio

awesome department great team. They really work together well very understanding and very easy to talk to very dependable people. I see why you guys were chose the best of 2024 read more

The Stuff very nice and attentive. I seem to know their products very well. Help me get my needed chemicals without issues. I would recommend this store. read more

Friendly staff. Good selection of parts. Conveniently located. I like the text questions option. Someone responded early the next morning. read more

They are not honest. We ordered a hot tub cover for a standard sized hot tub. They said it would be ready in 6 weeks. When that time arrived it is now 12 weeks out. We want to cancel the cover and they claim it is in production. This is a standard tub, we didn't request anything special. We are very unhappy with this dishonesty. read more

Austin and the team and Knickerbocker pools were very professional, honest and transparent! Highly recommend and they walked me through all of me needs and even shipped product to me so we could continue using our pool! Great company! read more

Good family run business Nice people They know there stuff Been Dealing with them since 1999 read more

I leave this review with great conviction. I have been able to get to know the Knickerbocker family and company over the years, and there is no doubt that when you engage them you are working with first-class people within a first-class culture! Additionally, I have known many friends who have had them complete pool and spa projects and they have spoken about their commitment to transparent communication, quality craftsmanship, and their ability to execute as promised! You are making a great choice when you decide to engage Knickerbocker Pools and Spas. read more

As a Hardscaping contractor that has installed pavers around pools for over 20 years, I have nothing but great things to say about Knickerbocker Pools. They are a pool company the knows the ins and outs of installing and servicing pools. Their experienced team doesn't cut corners when it comes to all the challenges of building quality pools. They are a top shelf company that I highly recommend! Vance w/ Pavers by Design. read more

Over the years I have purchased three hot tubs and two Green Eggs from Knickerbocker Pools. Their service before and after each sale has been outstanding. I highly recommend them. read more

I appreciate that they use a reagent kit for testing water samples versus a test strip. But, their numbers are all over the place! We were told chlorine was 10 and that our pool was "locked out" due to an elevated CYA. We got home and used our own dropper kit and chlorine was 3 and CYA was normal. (We took in a sample for hazy/cloudy water). When describing water problems they attempt to help you, but everything I've purchased to clear up our cloudy water has not worked. At $20 bucks a bottle this is a frustrating problem!! And to tell a customer that their water is locked out is a huge deal! (It means draining 25% of your water and refilling it!!) The staff has always been friendly and welcoming and I really believe that they should charge a dollar or two to test water samples, but unfortunately, they aren't always accurate. read more

Don't waste your time or money at this store. I worked here for a short period of time and none of the employees have a clue what they're doing because Knickerbocker does not properly train their store employees. The female manager at this store is an absolute jerk and store employees (often high schoolers and college students) are treated very poorly. Avoid this store at all costs! read more

Just wanted to share my personal experiences with Knickerbocker Pools & Spas. First, they are a local family-owned business since 1976. The personal attention to detail, customer service, product offerings, installation & quality are second to none. You are not just dealing with a sales rep; you are dealing with a member of the team or family member directly that takes pride and importance in answering your questions and getting things RIGHT the first time. Whether you are just grabbing some pool supplies at one of their 6 locations and want to know the latest 'pool hacks' to get that perfectly clear summer pool water, or whether it is a design consultation for building your own AMAZING pool; my own experiences have been at the highest level with each contact I have had with the company. There is no pool company I have found that has more experience and a greater desire for your family's complete enjoyment of outdoor pools and spas! read more

My 11 y/o mesh pool cover needed replacing, so I ordered a new one from Steve (the only person that does this apparently, at Knickerbocker), who said he'd come measure and do the order. He was difficult to reach, only in on a couple days a week, seemed like i had to call numerous times. Anyway it came, I installed it, and it didn't fit! The measuring was incorrect! The location of the anchors (it's an inground pool) was clear to see, plus there's an outline in the concrete of the exact dimensions of the old cover, left from 11 winters of use. Steve said i'd have to have new anchors drilled in, which his son Dave, could do for $185.00. He ignored that they missed the measurement to begin with. I fired them both and am dealing with this using a local contractor. read more

We dealt with Knickerbocker Pools for years. They installed our pool and so many things were lacking. The heater was placed too close to the garage and we had soot on our overhand and I feared the garage would burn down so we seldom used it. The gas line was installed above ground which I found out later is illegal. We replaced the heater with a new one that didn't last long AT ALL. We went back and forth and ended up buying again from someone else. The interaction was rude and really the last straw. Just before that, we had a pool liner replaced and it has so many sections that it looks unsightly. They refused to replace it so there it is. I could site many more problems but suffice it to say that we are NOT happy customers. I would not recommend Knickerbocker Pools. They don't resolve issues. I have not had bad experiences in their store except I can say that they don't do a very thorough water test like some others do. It's in a DIY range. Some other pool companies give a real water analysis. Good pool companies are hard to find. Sigh. read more

I was in desperate need of a chlorinator cell to salvage the rest of summer for my family. Online orders from the typical players were two weeks out and not a single pool supply store in the Columbus area had one in stock. I broadened my radius and called Knickerbockers. Not only did they have a cell in stock, the service clerk who I spoke with (Kayla) was very pleasant and knowledgeable. She insured my phone description matched the same product she had on hand before I drove nearly two hours to reach the store. I thought for sure they would make me provide a credit card in advance, but to my surprise my word was good enough to place a hold. When I arrived the cell was waiting for me as promised. While Kayla wasn't on the clock for me to personally thank her, another clerk was just as friendly and helpful. Not too many places you can get that kind of personal service and help these days. Dayton area-you are lucky to have such a great small business partner in town! read more

We waited two months before they came out to replace the liner. We had to continuously call for a status and never showed up when they said they were going to show up. When they finally installed the liner they did not clean the steps or replace the light that was ordered and paid for and expected to be replaced. The Xenia location handles the liner replacement and most of the time we called their phone was busy. This has been the most frustrating experience. I would not recommend them. At this point, we are still waiting for them to return and clean the stairs and replace the light. read more

Worst place to ever shop for pool supplies. There staff is poorly trained and the store manager is a real bitch. Tried to sell me expensive stuff I did not need. Then when i asked questions she left standing there and ignored me. I was prepared to buy about $300.00 in supplie but I left due to the managers attitude. After going else where I found out that they were way more expensive than other places. Avoid this store at all costs. read more