Our salesman was Kieth Frye who did an excellent job for us. His follow up to our not receiving the covers for our furniture was excellent!

We purchased a custom outdoor furniture set from Watsons in February. We were told we'd receive updates during the waiting period and never did unless we called them. The furniture was delivered badly damaged, which the delivery team noted and they said they'd start a remediation process. We didn't hear anything and called, only to learn that no one had started anything to fix our issue. Throughout the process Watsons has said they'd call us within a timeframe and they never do. You have to practically beg for information. They will not do even the bare minimum required to pass as successful customer service. We still have no resolution, no eta on a replacement, and they just keep putting us off and telling us to call again later. Truly awful experience for what we spent. I will not do business at Watsons in the future and I highly recommend avoiding them if you're considering them. read more

I have not been pleased with my experience with Watson Furniture since my purchase on 4/19/26. From the beginning, there were issues--at the time of purchase, I was charged twice for an item. When my furniture was delivered on 4/24/26, the ottoman I ordered was missing. I contacted my sales representative, Gwen, who told me that her role is strictly sales and she does not handle delivery. She said she would look into the issue and call me back later that day, but I never received a follow-up. The next day, I called again and was told the ottoman would be delivered on 4/27/26. I took the day off work to accommodate this delivery. However, when I called the morning of 4/27/26 to confirm a delivery window, I was informed that it would not arrive until 5/4/26. This lack of communication and last-minute change was extremely frustrating. In addition, the console charging ports on my furniture are not functioning properly. The ports inside the console work, but the top charging ports do not. I explained to Jason from the service team that everything is connected correctly and that we already tested the setup. Despite this, I was told a delivery person would need to come out to check connections again, and then possibly schedule a service visit. This feels like an unnecessary delay, especially since the issue was present immediately after setup by their own team. Overall, this has been a very disappointing first experience with Watson Furniture. The lack of communication, poor coordination between departments, and unresolved issues have been frustrating. I will be speaking with a store manager today and will provide an update after that conversation. At this point, it is unlikely that I will return as a customer. read more

I don't know if it's possible to summarize the extent of issues we've experienced dealing with this company. Salesman Jeff was first to approach us to assist with buying a pool. We told him that we were recommended by someone that lived down the road from us. Instead of being excited to hopefully gain new customers, he argued that they do not service our area and went as far as to walk away from us to go talk to his manager to prove us wrong! Long story short, Jeff told us the only pool he had to offer us was almost $8K and that everything else was out of stock and they wouldn't order the one we wanted. Jeff also stated they would not deliver to us so we'd have to drive back to their warehouse, which is beside this store, and we would have to install ourselves because they wouldn't offer that either. After a long discussion, we decided to sleep on it. On our way back home we stopped at the Florence location, which has the same inventory stored at the same warehouse. We were given the option of pools that we were not given by Jeff. After going home and thinking on it we called Jeff back and asked for a specific pool that Florence told us they had 4 in stock. Jeff again insisted they did NOT have it in stock and again only offered us the $8k pool. We advised Jeff we saw they were having a big sale, which included pools, and he stated they didn't have any pools in stock that would be on sale. We then called Florence as soon as we hung up with Jeff and completed our purchase of the pool with Mark that Jeff insisted they did not have and upgraded to the lazyman package. Mark also offered to deliver and install which Jeff told us they wouldn't do. We opted to pick it up ourselves at their warehouse. Mark said to call them when we were heading that way and they would call the warehouse so they would have it together before we arrived. We did this. Almost 4 hours after we called we arrived to the warehouse where the employee was rude and said no one told them we were coming so it'd be a while. He never bothered to ask our name so how did he know what order he was putting together? Because we live so far away, we decided to go back to the store to purchase the closing kit and kill time while they packaged our pool. We were completely angered to see several pools listed on sale, including two that we had asked about but Jeff said they were not in stock. According to the sheets they had posted, they actually had about 9 pools on sale with multiple of ea in stock. Fast forward to getting the pool setup, we had 3 conversations about making sure we didn't need anything else to run the pump. We were told it ran on a 110V and wouldn't need to purchase anything additional because the package came with everything. Upon setting the pump up, you actually have to purchase a generator adaptor because the plug is a twist and lock. We called Watson's about this and they stated we could've purchased one at their store. If we would have known that we would have done so while we were there. Watson's is several hours from us so we drove and called around trying to find a place that sells the piece we need. No one carries the adapter so we ended up having to drive all the way back to Watson's just to purchase a $20 piece. In sharing this experience, we learned Watson's of Cinci just delivered and set up a pool on Mother's Day only 2 miles from us! read more

Today I had the pleasure of meeting Ryan at the Watsons warehouse. Today was Ryan's second day and the way his was swift and knowledgeable I would have thought he was in at the very least his 2years. We were picking up barstool and came to the warehouse 2 minutes to close and at 8pm at night this man was greeting us with a smile. I love great customer service and he provided me with just that!!! Thank you Ryan, -Nell read more

Watson's of Cincinnati - Furniture Stores Near Me - Cincinnati, Ohio

We recently purchased outdoor furniture from this store and did not have a very pleasant experience. When we visited the store to buy the furniture we went to the counter to let them know that we wanted to purchase something. The person that we informed then approached 2 associates and asked who would like to help us, who both looked at each other and shrugged their shoulders in disinterest and it felt as if we were a bother. Someone finally helped us and she was pleasant throughout the process, informed us that this was a floor model and would come as is. We confirmed and paid for the purchase and agreed to pick up the furniture ourselves by the end of the week. When my husband returned to pick up the furniture he asked someone for helping letting her know that we were there to pick up something we purchased. She was rude and told him this was a "sales problem" and that they should be the ones helping us but "I guess I can help you". Once again making us feel like a bother as the customers. We then got the couch home set it up and realized it was missing all of the decorative pillows that were on the couch even though the couch was supposed to be "as is". Overall we did not have a good customer service experience and were not pleased. Would not recommend working with the staff at this location. read more

We have bought a lot of items here over the year spending thousands of dollars. We had one little incident with a small item that we bought that they didn't want to take back. However, let me tell you that's the President of Watson's called me later that day and he did make it right and went over and above. I guess this is why we keep going back. Service is everything! read more

I have zero issues with Watson's. I went in looking for a massage chair after reading about several online, but I really wanted to at least sit in one before I spent $3k-$10k for a chair and I am so glad that I did. I sat in a couple of chairs and the sales person talked me through each one and I decided on the middle option. Approximately $3900 delivered and taxes. I am super happy with it. After it was sat up I used it and almost fell asleep getting a heated massage. The delivery team was amazing and very polite. The sales person was wonderful, I wanted a black chair which they didn't have but he got one delivered in from another store. The price is cheaper than online so even better. I am extremely pleased. Thank you to the Watson team. I will be back again. read more

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I purchased an above ground pool from Watsons. - They immediately ship the pool which is asinine. It sat on a skid for months which resulted in a wet mess. Yes, its pool equipment but the boxes etc were destroyed. - The delivery otherwise was outstanding - The installation was a circus from beginning to end. The installers showed up six hours early while the ground was wet. They proceeded before the person in charge showed up. He then instructed them to leave - told me it was too wet. As result - I had a creek in my back yard resulting in all sorts of issues. - They finally show up weeks later (2 hours late - first thing in the AM mind you). They did a decent job of installing the pool but left to come back to cut the skimmer later. They said they will be back later - they ended up showing up at 10:30 PM!!!! Horrible service. Of course, the next day the pump is leaking - which resulted in water all around the pool. - On that note - they don't fill end around the pool - so I essentially had a moor around the pool filled with frogs - bugs etc. A complete mess. Another little detail they leave out - they don't remove the dirt - which resulted in a mountain in my back yard. - I had complained to Watson's over and over - resulting in a gift card. Oh wow thanks. A complete joke - My advice - buy the pool elsewhere - get a professional to install it - back fill - and remove the dirt. You will pay for all of that on top of the amount Watson charges -minus the customer service. Ridiculous process. - I will buy a hot tub in the near future - it will not be from Watson's . - I was promised a call back to give tidbits - help with the lazy man package installation - still waiting weeks later. The boxes / instructions were ruined. I figured it out - but it certainly does NOT work as described in the store. Lazy man package my arse. AVOID Watsons. read more

Stopped here and bought a grill. Had concerns about it fitting in the car. They couldn't tell us the size of the box or show us so we would know. We had to pay for it and then drive down the street to pick it up. It didn't fit. Our only option was to take it out of the box and put it in the car piece by piece. Ugh. read more

I ordered a pergola from them and was overcharged from their original quote. Most unhappy about this.

Where do we even start. Purchased the spa in September 24' and was delivered in November 24'. We originally ordered a gray spay and since they were 12 weeks out from purchase and no delivery in site, they asked if we wanted a brown one they had in stock. We agreed. It was delivered with a cracked panels. They took it away and delivered a gray one. The panels are cracked and warped and we have spent the last four months having the service team show up with the wrong colored panels, wrong size panels. They showed up today to fix it with...you guessed it...the wrong materials. So, now we are another month or so out from having it fixed. I wish I could go back in time and tell my younger self to avoid Watsons. Do not buy a thing from them. Hopefully it will be fixed soon but I have zero confidence. read more

Recently moved from a house with two fireplaces to an apartment with none. And on a chilly morning, I remembered I needed one. Heard about Watson's tent sale, so checked the address and headed over. Found exactly what I want. While the price is higher than buying it online, it is delivered, put together and plugged in and works. They checked and had it in stock, cause that was a deal breaker after other experiences with furnishing my new home. Three days later it was in my living room ready for me to enjoy. Financing one year without interest was easy as pie. Color me happy. read more

Watson's of Cincinnati - Fireplace and extra storage. - Furniture Stores Near Me - Cincinnati, Ohio

Just had a fantastic help session with Jason M at Watson's in Cincinnati. He was extremely helpful in providing advice on how to fix my Bullfrog Spa (in an extremely easy and cost efficient manner). I wish all companies had professionals like Jason. I hope he gets a raise ... he was outstanding! read more

Had a $11000 pool installed from them. It's a total piece of c*** installed incorrectly. They left the metal piece in the grass. Garbage everywhere. The pool is not flat and plum. It's always gonna be a trip hazard around my deck and now.My cover does not won't fit properlyIt's always gonna be a trip hazard around my deck. Now no cover will fit properly from the deck mount. Save yourself some heartache and go to somewhere else. Possibly advanced or premium pools or heatwave? read more

We bought a pool, spa, and theater sofa during a visit there. The biggest problem was when the pool was finally installed it had a hole in the liner. There was no help making it right. Now we are out the full replacement costs of the liner, reinstall costs, and refill costs. read more

I never thought I would be saying this but Watson has been such a disappointment. We have spent so much money with Watson purchasing a large above ground pool, furniture and recently purchased a large Catallina hot tub July 2024 in Cincinnati Ohio. Watson has not helped us with major construction issues on this hot tub and keeps putting us off. I have recommended Watson to friends and family and now would never do this again because of being embarrassed by the way they would be treated. I am really hurt by this because I worked very hard to afford this purchase only to have my heart broken with the way I have been treated. I suffer with arthritis and I was so excited about getting this. If you look at the pictures from Layne Adams you will see what was delivered to our home. Can you help us with this "please " read more

Watson's Evendale = TERR-I-BLE, really terrible customer service! It has taken DAYS to get a call back when trying ordering spa parts. Unfortunately, unable to order online = at their mercy. --- Strike 1. I called 2 days in a row to arrange a delivery...no response. I had to go in to the store to finally get a delivery date. --- Strike 2. While in-store, I purchased a floor model item. One of the components discussed with the Salesperson was not delivered. The delivery guys told me to call the store. I called immediately and left a message, and visited that evening. The next day, I called and left another message...and visited again. Both times I was told someone would call me the next day. No calls --- Strike 3. Salesperson finally returned my call, said he "didn't mean to mislead me and takes full responsibility for any misunderstanding", but won't provide the missing component. --- Strike 4. When I asked for the name of his manager, I was transferred to a line that rang several minutes and was never answered. --- Strike 5. I called store again and asked to speak to a manager, and was again transferred to a line that rang several minutes and was never answered. --- Strike 6. I do not recommend and will not shop Watson's Evendale location again. read more

If I could give 0 stars I would. I had issue with my hot tub, scheduled a service call with Watson's. I was told My hot tub is covered under 100% warranty until the end of the year. Service came out, was informed there were no leaks. I was relieved. Until the next morning, I woke up to a nearly $200 charge on my credit card. I was never informed of a charge prior to them coming out. I called, was told essential tough luck. They said since it was not covered under warranty I would be charged. $129.99 for visit, $70 for labor (Labor was taking 4 bolts out and putting them back in.) Will not return for business. Spend thousands of dollars on a hot tub and have a warranty to get charged additional money. Useless Warranty. read more

Paid an exorbitant amount for a 7 person salt water hot tub. Have barely been able to use our purchase as the thing is constantly shutting down. Finally called for help this month and they are not able to get a repair person out for 3 1/2 weeks. For what you spend the service should be far better. Unacceptable, wish we could return. read more

Wow! What a beautiful experience with MC at Watson's Furniture of Cincinnati. She was amazing from start to finish and ensured everything we asked for we got and more! From the smallest details to the largest requests she stayed engaged with us and even made sure everything was in stock and ready to rock for a smooth delivery. Additionally the team delivering our set was extremely professional as well. Thank you Watsons and MC for making this a wonderful experience! We will definitely be back and if you're in the market for any kind of furniture I highly recommend this place! Go see MC! read more

HORRIBLE customer service. This is why I will NEVER buy anything from Watson's. They refuse to post prices on the website and then make you request a quote. I have emailed them on several occasions over the years and absolutely nothing. They apparently don't care to get your business or attempt to gain your confidence back. See attached pic. They NEVER respond let alone within the time frame they claim. UPDATE 3/20/21...a month later and still no response. read more

Watson's of Cincinnati - a basic timely response - Furniture Stores Near Me - Cincinnati, Ohio

Purchased a new patio table and chairs last year. After 14 months the table developed water stains all over the surface from rain water that could not be removed. The finish warranty is for 36 months. We filed a claim and the response was that leaving water on the table was not covered under the warranty. We strongly suggest you buy elsewhere. read more

I ordered a replacement Bullfrog hot tub cover on Feb 17th, based on the salesman's feedback that it will arrive in early March. At the end of March after no word from Watson's, I called and the same salesman said some are arriving next week and that I should check back. So I called then and a different salesman said early May for my cover to arrive. I called yet again on May 16th and now they have no idea when the cover I ordered will be in. 3 months of waiting with no end in sight. Left me no choice but to cancel the order and try elsewhere. Not even an apology each time I called. It's like they're used to this type of occurrence. read more

Buyer Beware. Watson's was more than happy to sell me a hot tub with no mention that my address would technically be "out of zone" for their service area. Needless to say I was quite surprised when I called to schedule the installation of the free salt system and it took "special approval" and 7 days for them to get back to me with an installation appointment. To make matters worse they didn't even show up for the first scheduled appointment. I received a nice voicemail from one of their representatives with a simple answer of "we don't know what happened". Fast forward to this week and less than a month into ownership. One of the Moto Massagers fell apart inside of the compartment and I called to arrange for a service appointment. Rather than being greeted with an apology and a plan to get the warranty work completed sooner rather than later, I got the run around again that technically I was "out of zone" and they would have to charge me for the service appointment. My recommendation to anyone walking in through the door is to confirm that you are "in zone" as that information doesn't seem important to them until after they receive payment for the hot tub. The experience has been bad enough I will not look to Watson's for future purchases nor will I recommend them if asked. Do yourself a favor and shop elsewhere. read more

John in swim spa sales is the best! No high-pressure salesman tacts that are offensive, answered all my questions. He showed us the features of the spas and compared them not only to the spas on the floor but also to the swim spas we have looked at in other places. Very knowledgeable about the features, mechanics, and maintenance. read more

The Watson Service Staff is fantastic! We had some issues with our Hot Springs Hot Tub cover and Watson's (Wendy, Debbi, Derek and Cody) went above and beyond. Highly recommended. Barry read more

I will NEVER do business with Watson's in Evendale again. I wish I would have read the reviews first, prior to purchasing an above ground pool from them. The whole experience was poor, from the salesman who was condescending to me, rude, to the contracted out pool installers who can not speak English or communicate. The installers didn't take the time to plan and measure where they were installing, and they cut into my deck unnecessarily, resulting in another expense for me to fork out for repairs. Stay away from Watson's. It is easier for them to not come up with a resolution to try and keep a new customer. I should have done business with the company who installed the above ground pool years ago, that was being replaced thru Watson's. I will be leaving another message for the General Manager. Update 7/17/23. A sales manager referred me to a customer service manager at the Sharonville store who could help bring a resolution to my issue. What we agreed to was helpful. If you have a service, delivery, sales personnel issue, etc. you can call 513-326-1100 and ask for the recently hired customer service manager. read more

Watson's Of Cincinnati has HORRIBLE customer service!!!!!! They don't care about customers only MONEY!!!! I will NEVER purchase anything from them again. I have spent LOTS of money with them!! Just purchased a new electric fireplace that stopped working after one month. I was informed that it would be $130- service charge and 19.99 every 15minuets. Unbelievable..... read more

Understood there is very high demand right now for spa's and the pandemic is a complicating factor, however, I am very disappointed that I placed my spa order over 2 months ago and there has been 3-4 different delays and yet there is still no clear path to delivery or clear commitments. The establishment should have been more forthcoming on the possible delays of this product as I specifically chose to move forward with this option versus other local/online options based on these delivery commitments. When speaking to the sale staff to understand if there are upgraded options, there are upgraded options available, but there was no incentive or optionality to chose another route given the delays. Lastly, I am disappointed that no one from management has reached out after the 3rd or 4th delay. It is up to the customer to continuously badger this establishment for an update and explanation. I would consider this store a more premium option for home goods here in Cincinnati, and the service level does not equate to their price point and reputation unfortunately. Please reach out to me Watsons management. *Just one word of advise to others, it was my mistake for paying for the product in full upfront - this is a consideration point for others who are going to buy anything here this an estimated delivery date. read more

Last August I bought a Hot Spring Hot tub from Frank a sales men in tri county with a Cabana that has sides that roll up and down with the top , and in a nutshell the sides did not come with them when they put the top in place and had to be ordered ,remember this was August 2020 . I have had about 10 lies telling me as to when they are coming in the last was the beginning of May stating May 25 2021 they would be in and installed by Memorial Day will its 5/29/2021 and there telling me they will call me on Tuesday to let me know what is going on . Reco and Frank and Watson in General all lie !!! 10 Months really read more

Watson's of Cincinnati - What i Paid for - Furniture Stores Near Me - Cincinnati, Ohio

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They sell decent products. I have bought numerous items from them, I have to say their service department is the absolute worse. And don't expect your sales person to help out, they sell you high priced products, but when call because service messed up installation, they pretty much want nothing to do with you. If you can buy elsewhere I would recommend going somewhere else. Of the last three items purchased there, all three had service related issues. Watsons refuses to do anything, first time use of new hottub, service installation was wrong and caused damage, told call back coming, crickets for over 10 days and still nothing. If you desire quality service do not go to Watsons read more

Bought an outdoor patio table, 6 chairs. Delivery brought 5 chairs and 1 chair pad. Been over a week, 4 phone calls, still havent gotten the rest!! Hopefully, soon they will feel it is important enough that we can get them to bring the rest out! read more

Your sale happens fast, and then the customer neglect begins. Try getting information about delivery or additional product details after the sale. The Sales Manager at the Cincinnati location doesn't have your needs in his list priorities. What a rude representative...I was surprised Watsons' is so well known. Try Agean read more

I purchased a Viking spa in July of this year, with delivery in August, and have been in it everyday since I received it, it was a decent price, and I am more than happy with the quality of the spa. What I am disappointed in , is the customer service from Watson's! Upon delivery I discovered that I had no owners manual, I called into the Cincinnati location, and was promised that I would receive a hard copy of the manual, all got was a email asking me to print 60+ pages, and no follow-up. I have received no follow-up asking me how I like the product, its like get my money, and that's it. I highly recommend the Viking spa product, but beware of the lack of customer service from Watson's.... read more

Associates were super rude.. went in after work to get hoses for our pool and the lady greeted us with " we don't help dirty people".. as we were looking around other associates were also rude. Proceeded to ask an associate about a under the counter ice maker and they wouldn't show us the model because we were "dirty" and they didn't want us to look or touch or look at there display. ASSOCIATES ARE SO RUDE AND RUN AROUND AS IF THERE SHIT DON'T STINK read more

Watsons informed us 30 minutes prior to delivery that the spa was damaged. This forced us to delay contractors for install of deck and electric, and also caused us to unnecessarily take a day off from work. The spa was delivered a week later (during a thunderstorm and horrible rain). The delivery team was having a struggle with the delivery because of the weather conditions. The delivery team never asked what direction we would like the spa to face. After the spa was delivered, I had to remove the cover, and purchase a submersible pump to remove the water. Upon removal of the spa cover, I realized it was facing the wrong direction. I called Watsons to have this corrected, and they said I have to pay another delivery fee ($550). This is poor customer service, considering the spa was placed and it was not communicated (and nobody asked) which direction we wanted it to be placed. Watsons said they would call me back in regards to my deliver my concerns on 8/10. On 8/11 I was called and told that they were unwilling to help with our issue. They offered a $250 gift card. We do not want a gift card. We want our delivery issue fixed. I was then told (by Gloria) that she understands my disappointment, and that she would plea my case with her manager, and she would call me on Monday 8/14 to follow up. On Tuesday, 8/15, I had not heard from anyone, so I drove to Watsons to handle the issue in person. After a short wait, Gloria came to tell me that she was, "getting ready to call me". Gloria proceeded to tell me that they could not help with our issue, and also told me that the spa was not returnable (because it's a custom spa). Furthermore, Gloria's boss was out for lunch, and the president was in a meeting (she would not provide a contact to the president (Chris Strong). I've traveled every avenue to get resolve, and do not feel that we should incur a fee for something that was not properly delivered. **I should also note that the spa was discounted $2,000 for a sale, so the initial discount of $2500 was not much more than the sale price a few weeks after we purchased. Also, we didn't do any financing, so there were no financing fees incurred by Watsons. Watsons did give us a discount of $2500 for the first failed delivery, but will not take responsibility for the delivery team that failed to follow procedure when delivering. I will be leaving a review with YELP, BBB, and filing a formal complaint with the Ohio Attorney General. read more

Went to Watson's for a hot tub, we did have to wait a bit before getting a sales guy to help us...but once Mark came on the scene...he was nice, knowledgeable and explained all we needed to know...since we weren't using their financing we were able to bargain with him and it was a fair price for both of us! The store is beautiful and has a lot to offer! Highly recommend this store for hot tub purchase.... Update as of June 1st...still no hot tub....was supposed to be delivered on May 26th...got a call the morning of delivery to say they found a crack in the tub...they have no idea when the new shipment is coming in...no answers, no alternative hot tubs, won't give us the floor model because it will make the show room look in disarray...no offer of an upgrade...just told to wait...meanwhile had to put off our busy electrician and deck contractor with no reschedule date to give them...uggh read more

Good buying experience, terrible customer service. After battling their warranty and service department for over 3 months regarding a warranty claim, it's clear they are not interested in customer support after delivery of an order. This branch is terrible at follow-up via phone or email for customer support. Be careful with what you order. read more

Shopped the store the day before Black Friday and saw a Bimini hot tub for $4399. Stopped in on Black Friday to buy since they had $250 off of hot tubs. The same tub was marked $5299 for the Black Friday sale! Watsons reluctantly honored the "pre-Black Friday" price but not the $250 off. Nothing like jacking up the price by $900 and calling it a sale. Thought the deal was pretty shady. read more