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Cincinnati, OH

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Cincinnati Pool & Patio

2.5 (8 reviews)
Open • 10:00 am - 4:00 pm

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6 months ago

Great service! Very trustworthy. Used them for years and never disappointed. Ask for Matt!

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3 months ago

The Cagle family does not deserve this kind of treatment from any company. Do better!

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4 years ago

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5 years ago

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8 years ago

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9 years ago

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8 years ago

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15 years ago

My new pool is absolutely amazing. Thank you for everything!

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Advanced Spas And Pools

Advanced Spas And Pools

3.0(4 reviews)
2.1 mi

I spoke with multiple pool companies and Nick at Advanced Spas And Pools made me feel like he…read morewanted to build me the pool of my dreams. Nick worked with us on every detail And every concern we had. Nick also returned emails and phone calls within 24 hours. I would recommend this company to anyone building a pool!!

First. This isn't about the Middletown store and I will say the tech they sent out, Andrew really…read morecares and is knowledgeable. Good guy. We bought a $11,747 spa for my wife's arthritis at the Kemper Rd. location - upon delivery they dropped it off with an instruction packet and that was it. We used the frog system to keep it clean, soon after we had major heating problems where it would get up to 108°, we even got a email from Jacuzzi telling us not to use the tub until the problem is corrected. Eventually the tub started leaking and a perfect 4 to 5 inch circumference around the tub. Technician came out SEVEN different times over a 5 month period - seemed to clear the water up at times however it would still not stay at the temperature we put in the keypad. They called the leak a moisture ring however it was a leak, it went all the way to our window well in perfect radius. We documented all with pictures, text messaging, video, a log of the entire ordeal. They sent a message today basically blaming us for having dirty water in first month and that's why the problems are here six months later. Dishonest, will not accept responsibility for a defective even though the technician admitted he could not fix the tub. Just forewarned if you buy from them they will not refund or replace the only want to keep trying to fix it. After seven visits at what point do we say enough is enough? we had to hire our family attorney to start a process against them. We drained the tub and now they're telling us to fill it back up so they can come back out for the eighth time. Always heard good things -one of the most disappointing experiences as a consumer I've ever had. It's a shame they are trying to put it off on dirty water the first month six months later when they've been out seven times and have said they can't fix it. Horrible purchase on our part. Don't fall for the smiles in the retail store.

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Advanced Spas And Pools
Advanced Spas And Pools
Advanced Spas And Pools

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Cincinnati Pool and Patio

Cincinnati Pool and Patio

2.8(13 reviews)
0.7 mi
•$$$

A hot mess with the pool liner we ordered from them. The first attempt came up short. Literally…read morebecause they had to order another one. This was really stressful because we had a big gathering 4th of July and they barely got the 2nd one installed on time. Sadly the story is not over because the out of town contractor they hired did a crappy job and a 3rd liner had to be ordered. Finally, the 3rd liner was put in correctly by their normal crew Nick and Taylor who did an outstanding job. A mixed bag of emotions here Stressed out because the 1st liner didnt get installed until the middle of June. Frustration that I was always calling for updates which was in the range of 30 to 40 times over the summer Crazy how many times I was put on hold when calling They did re-order the 2ea liners paying for that and the labor to reinstall They came thru at the end and installed the liner correctly Darrin at Cincy Pool showed he does care about the customer and gave us a $300 credit off our closing Am I 100% thrilled with them? Probably not. But I will call them again next year to close the pool.

This place is a joke. We called to ask about an estimate for replacing our in-ground pool liner. We…read morealso needed someone to come over and figure out why air bubbles appeared every time we turned on the pool pump. The tech showed up and confirmed that he was testing for air leaks in our pump. Then he realized he didn't have the right size gasket for our brand of pump, so he couldn't perform the test. He assured us we wouldn't be charged for the $150 service call. About an hour later, I realized the charge had appeared on our bank statement. My husband called and left a message - but the owner called ME back instead. The guy was a complete jackass to me over the phone. He kept interrupting me and talking to me condescendingly. He also said that anytime a service truck so much as leaves their premises, the customer gets charged for the service call. I asked him why I should pay for a service call when I received no service, and he claimed that nobody had written down the reason for the service guy to come over. Which is ridiculous. (Why would anyone have come over without knowing what we needed them to do? Anyway, the service guy TOLD us why he was there as soon as he stepped out of his truck.) Then, for some reason, he asked me to describe what the service guy looked like. I hung up on him at that point and told my husband to call him. After my husband threatened to complain to the BBB or perhaps even file a complaint for theft, the owner agreed to refund the service charge. He did tell my husband that he was going to take the money out of the service guy's check - which is illegal. If he did, I hope the employee reports him to the cops and the National Labor Relations Board. The owner of Cincinnati Pool and Patio is a dishonest creep. Stay away from this business.

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Cincinnati Pool and Patio
Cincinnati Pool and Patio
Cincinnati Pool and Patio

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Cincinnati Pool & Patio - hottubandpool - Updated October 2026

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