Great place and good business always satisfied of the work being done I appreciate them.

Had them remove and install new kitchen granite countertops. Communication is their biggest issue. There's a few quality issues as well, which Include in the following: 1) They left a huge gap between the New granite top and backsplash. They said they would come to seal it but after a few weeks they still have not come. All I was asking was to have them (professionally) caulk/seal/grout the gap. Nothing more. After multiple text messages to various people and emails, they decide to no show and ignore my calls. See pics. Once they receive your full payment, they are done with you. 2) we smelled a continuous gas leak after they reconnected the stove lines. Had to call Duke Energy to have them come out and fix this. Again, they act as if they're too busy to fix your problems. 3) i was initially told it would take four hours from start to finish on one day only but ended up being two days, essentially all day both days. On the first initial day they ended up being three hours late before I received a phone call, stating that they actually were not coming that day. 4) One piece was mis-measured and there is some mismatch in the granite grain. See pic The rest of the job looks OK though. Price was fair. But considering all the problems I thought I would get a higher level of customer service to fix issues or some Credit or refund for my troubles. I would not use these folks again. Nor would I recommend them. read more

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Best experience with Bella stone!!!!! Was looking for granite countertops to improve our kitchen. We shopped around with bigger companies and found that there was a big difference in the way we felt as a customer with them compared to being handled by a local family owned business like Bella stone. We wanted a custom granite sink and they really listened to what we wanted. The bigger companies quoted us crazy amount and one told us they didn't even want to deal with it because the level of difficulty it would be. Luciano who built our sink went beyond our expectations and couldn't be happier. Super professional on the job and for sure spreading the word on their great work. read more

Bella Stone Cincinnati - Kitchen sink - Kitchen & Bath Near Me - Springdale, Ohio

This place is a joke! Went to their office in January of 2018 and ordered a piece of granite for a fireplace hearth and a countertop for a wet bar. Gave measurements for both. The hearth piece turned out fine. Mary Kate told us that when we had our floor installed to call and she would come out to measure the sink to cut the hole. Called and called her in April and never received a response. Have been out there to her shop at least three times trying to get the sink hole cut and always get an excuse as to why it is not done. Ridiculous! Finally went there and just brought our piece of granite home and come to find out it is not cut square. Now don't even know if this piece can be used. Stay away from this company! Totally screwed us. read more

Bella Stone is awesome. We have used them for 6 projects over the past 4 years. Two kitchens, 2 powder baths, 1 kids bathroom, and our master suit. Bella Stone has even travelled to Columbus, OH to do a total renovation of our kitchen and powder bath. We have used granite, marble, and quartz on our projects. Luciano has a great vision for design, art, and construction skill. With the addition of Shannon as a project designer I see Bella Stone moving to the next level of total concept one stop shopping. We have worked with Shannon in the past to tie in the total project to complement our solid surface counters with tile backsplash, tile floor/walls and cabinet selections. Kaila has been great keeping the operations moving forward. We have recommended Bella Stone to a number of our friends, and hope to get our next project going next year. read more

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We used Bella Stone for the kitchen reno and three bathrooms and could not be happier! They made the job so easy. The kitchen looks amazing and I love the deep sink and the backsplash in granite was the way to go. Shannon was so helpful and available, as I had many questions in the decision processes. Luciano, the granite cutter, or better referred to as "the granite artist" has such attention to detail. The backsplash in the bathrooms move smoothly up from the counter...I would have never known such detail until I saw the install. We ordered the square sinks for the bathrooms, upon Lucianos suggestion, and they look stellar. Shannons customer service is very personable and Lucianos work is top rate. Thank you Bella Stone for all you do! Grateful! Denise H. read more

Bella stone really delivered. I started a 2 week kitchen remodel after thanksgiving. I was told it was impossible. With Mary kates help I was able to deliver my wives new kitchen a week before Christmas. . Five stars for sure. read more

I have used Bella Stone for many projects and all have turned out awesome. They can have cabinets in days and not months like other kitchen cabinet suppliers and the cabinets are the best quality I have found. Very easy to work with and get things done quickly. read more

Wife and I couldn't be any happier. From start to finish Bella Stone was quick to answer question, educate me on the steps of getting new counter tops, and felt they always worked to keep us satisfied with doing business with them. Everyone we dealt with from Bella Stone were friendly. I will contact them when we start out bathroom updates in the future. read more

A family friend recommended this place after he used them as fabricators for the granite in his kitchen. I needed granite for my whole home so I shopped around and Bella stone beat my other quote by $4,000. From the moment I walked in the door the employees were extremely pleasant to work with. I worked mostly with the general manager, Kaila, and every time I called and talked with her to ask her questions she remembered me and my project. As we were nearing instal she even gave me her cell phone number and we were able to text which is so convenient. My marble countertops are beautiful. I am now working with them for cabinets for my husbands office, and we will be using them for the bar in our basement. Save yourself some time and money by using Bella stone for your granite/marble/quartz and cabinet needs! read more

We have used Bella Stone for 4 different homes over the past 6 months. We have been extremely pleased with the price, quality and communication throughout each job. Kaila has been great to work with and always works very hard to make sure we are completely satisfied! read more

The prices here are fantastic and I was VERY happy with the end result. They are a much better bargain than going to a local hardware store and over paying. I dealt with Kaila over the phone and she setup for measurements. The guy came out 2 days later and measured it and they installed the week after that. I also got to pick out the slab at their showroom. All around great value, product and service! Thanks Kaila and the Bella Stone Team!! read more

What a horrible experience! They first forget to order my granite and delay our install. Then they install the lower grade sink when I paid for the better sink. They were only willing to offer the measly $25 difference in the sink costs. I didn't hear from an owner until I completed a BBB complaint. Instead of sympathizing, she was extremely rude and pissed bc I filed the BBB complaint. They did offer to come to my home and switch the sinks, but why would I allow someone back in my home that has treated me so poorly as a customer. I've never had a company yell at me on the phone for their mistakes. There are plenty of other granite providers out there. Choose someone else!! read more