I always frequent the new West Chester store and I am always treated like a King. They greet you…read moreupon entering and are so helpful in all areas . I am a Pro and highly recommend the West Chester store. Pricing is reasonable and returns of unused product is easy. After purchase they always volunteer to help you out to your vehicle. Service is amazing and a 10 out of 10 for me and my wife

Floor & Decor has a huge selection of products to choose from…read more I've used them on 3 different bathroom projects, flooring and thin reclaimed brick for my new porch. Customer service has been extremely helpful when I needed them. Mrs. Harrison works at the location on Highland Avenue in Cincinnati and was very used to seeing me and my hubby. She helped us on multiple occasions with returns and exchanges and always with a smile on her face. She would ask to see pictures of our progress as we went. For a big box store, she made it feel like a mom and pop shop that cared. We did shop around at other stores, but always came back to Floor & Decor because they had the best selection for the priIf you have a project and need tile, brick, flooring, stair treads, trim etc., then definitely add this store to your places to check out.

More selection than you ever thought possible. It felt like walking into a high end jewelry store…read morebut instead of stuff for you, it's stuff to make your house sparkle. Very inspiring to walk around and see options for a remodel/renovation. They also provide a complimentary consult for your home update/reno. We were warmly greeted upon entry and given the space to look around at our leisure. Would've loved to have people sitting at their desks to greet us or ask if we needed help when walking by but they seemed busy. Plenty of ceiling fan options, bathroom fixtures of all colors and styles. Kitchen faucets galore. Not as extensive shower fixtures but a good two side aisle of options nonetheless. Lighting options for the vanity and just around the home were beautiful and great selection for a variety of styles. Parking is a breeze and easy to get to off 562 or 71

Absolutely shocking lack of customer service in the "showroom". Several people were working and no…read moreone paid us any attention. They were sitting around on their phones, chatting with each other, drinking Diet Cokes, and we were literally the only customers in the place. People walked right past us and no one acknowledged us. The front desk person seemed to be the only one to have any care for service. We left and will not return.

Dave with Select Kitchen Design in Oakley did a fabulous job helping me select cabinets, granite…read morecounters, and cabinet hardware. I love how my new kitchen turned out!!

From the owner: Select Kitchen Design - Windows and Doors is Dayton, Greater Cincinnati and Northern Kentucky's…read morepremier source for custom kitchen design, cabinetry,counter surfacing, and doors and windows. Each of our experts has manyyears of experience to see your project to completion.

High priced and cluttered. I do like the selection of gadgets for kitchens and bath, but only come…read morehere if I have a coupon.

Love this store and the people are friendly and helpful. The only complaint I'd stretch to find…read more(and it's a corporate marketing idiot I'm complaining about here) is that they put the floor display pillows in such deep bins with high plexiglass you have to be 6'3 or larger to reach into them. Literally the bin walls are 4ft plus high plus the height of the stand. Whatever corporate marketing genius that designed these has no idea that the average shopper is too short to reach the product. Even the clerk said they need step stools to get into them. Fire that marketing genius who is going to cost the company a lawsuit when an employee injures themselves trying to get a product for the customer...or a customer themselves. Know your customer better than this.

I'd give zero stars if I could; poor customer service, inadequate systems to support customers,…read moreextremely rude behavior when I tried to get a problem corrected! You're better off ordering from the manufacturer, paying the extra cost for better customer service and dealing with them directly on issues than dealing with Keidel. The kicker? When they were based in Norwood they were my go to for plumbing supplies, had excellent customer service and competitive prices; no more; sigh...

The help we got was awesome - patient and wonderful ideas to help guide our decision makingread more

One clerk working. Searched for him, he was hiding in the back of the store talking on his phone…read more He was unshaken, wearing sweatpants. Ask for assistance to vinyl flooring area, he went to the loading dock before answering with a grunt. The level of unprofessional behavior was mind blowin.

I needed to match existing tile in my home. The shop has a limited selection and charged me for a…read moresample. It did not match. When I returned the sample, I no longer had my receipt and they would not refund my expense.

Just an update to the review posted about 18 mos. ago. In the thousands of dollars I spent with…read moreTarvin to have our plumbing issues resolved, we paid to have the plumbing beneath the sink repaired due to a leak. Needless to say, their repair hasn't held. The pvc piping they installed won't even stay together. It only held for a few months and then just came apart-- leaving us with having to have a bucket beneath the sink. I'm just frustrated enough to write this updated review now because I have to pay to have another plumber come out to fix their work. These people are predatory and unprofessional. Would not recommend. What would've been nice is if the owner of this plumbing company saw the invoice number on my receipt in the last post and tried to reach out-- but he didn't. Instead he implied that we didn't even have his company service my mother's home. Having integrity in your business -- owning a job and its result means something.

I woke up this morning, ( Jan 21 2025) and had no hot water coming from my sink faucet ... No water…read moreon the hot side at all. The overnight temps were below zero, the water supply is on the outside wall = frozen pipes. I called a number of local plumbers, and no one had anyone that could get to me quickly. Tarvin initially told me I would have to be a work in, understandably, I was not the first call for frozen pipes! Maybe 20 mins later, I received a call back from Tarvin and they told me a tech could meet me at my house in 45 mins. When the tech arrived (cannot remember his name), he told me they pulled him from his office duties for the day to take care of my issue. He was polite, friendly and got right to work. Within 15 mins he had the frozen line thawed, with no apparent leaks (fingers crossed). Polite, professional and reasonably priced. They also recommended a permanent fix for the freezing issue. Tarvin will be my 1st call for any future plumbing issues! Jeff H

I'm in this location a lot lately. I used to come here only if I couldn't find what I needed…read moreelsewhere. But I have to say, things have changed and for the better. And I now come here first. The store is well stocked, clean and organized. Staff are everywhere so it's not hard to find help. And if someone can't help, they find someone who can! Huge difference! One of the managers Minuette (sorry if I spelled it wrong) is so kind and always working her butt off! But not only her, I have had the pleasure of getting help from many of the employees. Nikki, Dan, Chris, Celeste, Tessa, Jay, Bruce, and one of the nicest and most helpful I call Credit Card Chris. Lol He will get you $20.00 in free merchandise just for applying for a credit card! (If you're approved it's more, I think $100.00) It's a win win he says! The staff are incredibly helpful and treat one another like family. There are a couple employees that I saw in the freezing cold working the parking lot, and every single time they see me or my hubby they make sure to say hello. Now I look for them so I can say hello. You might be greeted by one of their Home Service providers like water treatment, Heating and Cooling-We just had them come out to our house to make sure our furnace was running good after a long winter. He did a checkup for $29.99. We got a clean bill of health lol.

I went here last weekend because I needed lumber to build a outdoor table with my roomates. We had…read moreall of the measurements and knew what we needed, but we had never built anything like this before and I don't think I have ever been to a Home Depot without my parents. We walked in and found the lumber section, everything was very well organized with lots of options, and I was really glad the pricing was clear and visible. After searching for a bit a worker came over to help us grab some items. He told us that he had a lot of experience helping other people build this table before and was ready to answer any and all questions. He also helped us find the right measurements and cut the wood for us. He was so incredibly helpful and super nice, it was amazing! I wish I had gotten his name! Overall it was a great experience, especially for a very inexperienced and intimidated person like me who barely knew what she was doing haha!

We happened upon this store after breakfast at neighboring Sleepy Bee Cafe whilst on a day trip in…read moreCincinnati. Quince & Quinn offers a variety of beautiful home furnishings, as well as interior design and event styling services. What a neat place. The first floor showcases mostly garden furnishings, and a staircase leads to a much larger, "main" second story where you will find unique lighting, upholstery, gifts and home accents. The owner was friendly during our visit and was very helpful and affable. The addition of the shop dog, Louie - a french bulldog, made this a well-rounded and adorable trip. The entire store was (and still might be) 30% off at the time. Definitely a fun find in the Oakley neighborhood!

I was walking my dog down Madison Road past Quince & Quinn. I stopped in front of this business…read morebecause my dog was sniffing their grass. An employee came outside and said, "May you please not relieve your dog here". I said of course, I wouldn't do that, he is just sniffing around. It was a very reasonable ask from the employee. I didn't leave the area right away and the employee began to curse at me for having my dog in that space! It was so startling and threatening, especially for truly minding my own business. I will never support Quince and Quinn. It is a shame they hire such disrespectful people who would yell at a young lady walking down the street. It made me feel very uncomfortable.