Service, selection, and staff are great. The dark parking lot is very unsafe. The lights are…read morelighting the top 5' of the pole. The lot and cars are dark. You have women shopping here too.

Sidney at customer service desk was useless Could not be…read morebothered to unjam the return receipt's printer and took over 20 minutes to get someone to fix the printer Sidney is a terrible employee and should not be in customer service She does not care about customers

This sink had a crack in it which we wanted replaced…read more It is very difficult to find anybody that will replace just the sink including the plumbing. Carissa of Countertops and Cabinetry by Design came out and measured the original sink and facilitated a solution. Wife very happy. Thanks Carissa!

We have used countertops and cabinetry by design for our kitchen and laundry counters in the past…read moreas well as a custom free standing cabinet in our dining room. They are awesome to work with. We have worked with a number of designers there and they are all knowledgeable and easy to work with. This time we got to work with designer, John Epperson, who was adept at executing our vision for our kitchen with the new island and refrigerator cabinet they made for us. Chris Holt came over twice to 1) confirm measurements before install day and to speak with my husband who built the soffit for over the fridge cabinet and to 2) direct the installers about how to ensure the fridge cabinet's fit. They were patient with our questions and changes along the way, happy to entertain our input. Our kitchen looks awesome now despite some outstanding finishing touches needed that they are helping us with. I would recommend them to anyone without hesitation and we will plan on calling on them again for our next project. Karen Agricola

My Mr. and I were looking for a company to add just a backsplash in our kitchen. Called around and…read moreno one was interested in doing the job or they were too high. Most only do fully renovated kitchens. We scored tickets to the Cincinnati home remodeling expo in Sharonville. We spotted Cincinnati Kitchens and a someone was able to help us right away. Darin was our representative. He was very friendly and to the point/honest. The same week he was at our home giving us an estimate. The following week, we were at the office to pick out our tile. He was able and pick out the perfect tile for our kitchen. We picked the color dove grey of the Cento per Cento Series. Italian tile that needed to be special ordered. It took a little over a month but worth the wait. Darin was great with communication and following up with us. When the tiles came in, we scheduled and it took two days to complete. It was worth the wait! I'm in love with the backsplash. It glossy tiles pops! I would definitely use them again if I needed anything done in the kitchen. Reasonably priced.

My lady and I were looking for a company to do a backsplash for our kitchen. Luckily, we found this…read moreone while at a Cincinnati Home Remodeling Expo. We're definitely glad we found them because they did an amazing job and were well worth the price. Other companies would only remodel the entire kitchen, but we didn't want that much work, just a backsplash, and Cincinnati Kitchens was the only one willing to do just that. Darin, the representative we worked with, was super helpful and friendly. Within a week of meeting him at the expo, we met at the company's location to pick out our tile and grout. They had an absolute plethora of options to choose from. After much perusing, we chose dove grey tile and grout, which even Darin said would look great with the colors in our kitchen. It took a couple months to acquire the tile, since it was being imported from Italy, but Darin made sure we knew before we committed to it, and kept us informed every step of the way. He only asked for 50% of the job cost up front, the other 50% after the job was done, and the total cost was $3,000. The guy who came to install it was definitely skilled at what he does. It took two days to complete; one day to put up the tile, and one day to do the grout, and the finished job looked nothing short of perfect. It was everything we hoped for and more. Cincinnati Kitchens was definitely a great find for my lady and I. We were completely satisfied with the entire experience, from beginning to end, so we adamantly recommend them for their work.

Could not even get a proposal from them. It was a comedy of errors…read more We saw them at a home remodeling show and scheduled for someone to come out. We spoke with their scheduling person who arranged the appointment. Within a few hours, while I'm still at the home remodeling show, I get a call from them stating that they had no one available and we needed to reschedule. At the appointment, the designer was very good and went over the options with us. He was there for three hours but was unable to give us a proposal because he was having "iPad issues" and we also had things we needed to do. He said he had a couple stops to make after leaving our place and would send us the proposal that afternoon. We get an email later from "Terry" asking us how it went. I responded that we never received a proposal. I was told to check my spam folder, which I had already done, and responded that we never received it. After a few email exchanges, it becomes evident that "Terry" never talked to the designer and finally had to admit that none was sent and that they would get one to us. After a few more days, we finally gave up. Even though the product construction looks of good quality, we just couldn't continue. With as much work as it took (over two weeks) to not even get a proposal, we didn't want to have to deal with this type of dysfunctional company for a project that was probably going to cost in excess of $20-30k. Additionally they are exclusive to Moen products and were locked into only one selection in the color we wanted. The color selections on the rest of the product was quite limited and we felt we would be compromising. My wife and I have both built and remodeled homes and condos for ourselves many times. We have a lot of experience dealing with contractors and vendors in the building industry. This company gives off a bad vibe, with plenty of red flags, that tell me not to deal with them. They brag about how many jobs they have going every day and I think they have just gotten too big and can't manage what they have. Go forward with them at your own peril...you have been warned.

Improve It made it right refunded the costs to get our sensors fixed and did a good job on the…read moresills . Will use again. The were easy to work with to get things done.

Update.....The measurement came back from the new countertop Co..... Lowes originally quoted…read more71.0.....the new company came in at 71.3..... That's bad.... I hope this helps.... :)I promised you an update when the measurements came in ......happy Yelping..

We wanted to use a local but established business when giving our kitchen a face lift. This…read morecompany was a disappointment when it came to customer service and cost. We love our choice in granite/quartz, and the actual top looks great minus the pass-through shelf which features a horrible flaw. We asked to see our piece before purchase, but we were assured that with quartz the sample, 3x3in, was exactly what the top would be. Well, there is a 20in black line down the middle of the 9.5x49in slab. No variance my arse. Then the installation...the company uses the cheapest of labor that really has no attention to detail. NONE. They left glue everywhere. Silicone everywhere. The high-end sink looked like crap. I know for certain that is NOT how their showroom looked. So why do they think it is acceptable to leave a customer's house like that. They also totally jacked up our lazy suzan/corner cabinet b/c they shimmed it over a non-weight bearing point. Then theny sent the same person in that did the dodgy work who ARGUED with me, and claimed it was like that before they did the job. B. S. !!! We were there the entire job. He 'fixed' it, but I still can't put my olive oil bottle back in b/c it no longer will fit. Grrrrrrr! There is just so much their installers did wrong, that I cannot go on b/c it is making my blood boil. Their customer service is non-existent! No call to confirm they will be coming, no follow up after the work was done. Said we could pick out any tile for our backsplash for them to install then gave us a B.S. song/dance when we found a tile we wanted b/c their vendor's tile didn't work for us. It was b/c they couldn't gouge us with a mark up on the materials. Doesn't matter, they skipped away with $5k of ours for crap work. Also, don't even think of calling with an issue, b/c when they call you back to have someone come 'fix' the problem, they will be extremely rude. I am 100% for supporting the local businesses, but DO NOT advise using this one. If you know exactly what you want, I found a great tile guy who later told us he also does counters. He doesn't do the materials, though he tells you the best place to buy, and he'll do all the work. btw as far as design goes....wouldn't know b/c they offered zero design help. ZERO.