We wanted to use a local but established business when giving our kitchen a face lift. This company was a disappointment when it came to customer service and cost. We love our choice in granite/quartz, and the actual top looks great minus the pass-through shelf which features a horrible flaw. We asked to see our piece before purchase, but we were assured that with quartz the sample, 3x3in, was exactly what the top would be. Well, there is a 20in black line down the middle of the 9.5x49in slab. No variance my arse.
Then the installation...the company uses the cheapest of labor that really has no attention to detail. NONE. They left glue everywhere. Silicone everywhere. The high-end sink looked like crap. I know for certain that is NOT how their showroom looked. So why do they think it is acceptable to leave a customer's house like that. They also totally jacked up our lazy suzan/corner cabinet b/c they shimmed it over a non-weight bearing point. Then theny sent the same person in that did the dodgy work who ARGUED with me, and claimed it was like that before they did the job. B. S. !!! We were there the entire job. He 'fixed' it, but I still can't put my olive oil bottle back in b/c it no longer will fit. Grrrrrrr! There is just so much their installers did wrong, that I cannot go on b/c it is making my blood boil.
Their customer service is non-existent! No call to confirm they will be coming, no follow up after the work was done. Said we could pick out any tile for our backsplash for them to install then gave us a B.S. song/dance when we found a tile we wanted b/c their vendor's tile didn't work for us. It was b/c they couldn't gouge us with a mark up on the materials. Doesn't matter, they skipped away with $5k of ours for crap work.
Also, don't even think of calling with an issue, b/c when they call you back to have someone come 'fix' the problem, they will be extremely rude.
I am 100% for supporting the local businesses, but DO NOT advise using this one.
If you know exactly what you want, I found a great tile guy who later told us he also does counters. He doesn't do the materials, though he tells you the best place to buy, and he'll do all the work.
btw as far as design goes....wouldn't know b/c they offered zero design help. ZERO. read more