We bought a 7000 dollar refig. and were very disappointed in every…read moreperson we were in contact . No call back and never the same person. They sent someone to measure, he never mentioned we would a step ladder to reach our shelves then they charged 300 dollars to fix. They accepted no responsibility. I understand Ferguson was sold this is the new management. Would never go there again

More selection than you ever thought possible. It felt like walking into a high end jewelry store…read morebut instead of stuff for you, it's stuff to make your house sparkle. Very inspiring to walk around and see options for a remodel/renovation. They also provide a complimentary consult for your home update/reno. We were warmly greeted upon entry and given the space to look around at our leisure. Would've loved to have people sitting at their desks to greet us or ask if we needed help when walking by but they seemed busy. Plenty of ceiling fan options, bathroom fixtures of all colors and styles. Kitchen faucets galore. Not as extensive shower fixtures but a good two side aisle of options nonetheless. Lighting options for the vanity and just around the home were beautiful and great selection for a variety of styles. Parking is a breeze and easy to get to off 562 or 71

High priced and cluttered. I do like the selection of gadgets for kitchens and bath, but only come…read morehere if I have a coupon.

Love this store and the people are friendly and helpful. The only complaint I'd stretch to find…read more(and it's a corporate marketing idiot I'm complaining about here) is that they put the floor display pillows in such deep bins with high plexiglass you have to be 6'3 or larger to reach into them. Literally the bin walls are 4ft plus high plus the height of the stand. Whatever corporate marketing genius that designed these has no idea that the average shopper is too short to reach the product. Even the clerk said they need step stools to get into them. Fire that marketing genius who is going to cost the company a lawsuit when an employee injures themselves trying to get a product for the customer...or a customer themselves. Know your customer better than this.

One clerk working. Searched for him, he was hiding in the back of the store talking on his phone…read more He was unshaken, wearing sweatpants. Ask for assistance to vinyl flooring area, he went to the loading dock before answering with a grunt. The level of unprofessional behavior was mind blowin.

I needed to match existing tile in my home. The shop has a limited selection and charged me for a…read moresample. It did not match. When I returned the sample, I no longer had my receipt and they would not refund my expense.

I always frequent the new West Chester store and I am always treated like a King. They greet you…read moreupon entering and are so helpful in all areas . I am a Pro and highly recommend the West Chester store. Pricing is reasonable and returns of unused product is easy. After purchase they always volunteer to help you out to your vehicle. Service is amazing and a 10 out of 10 for me and my wife

Floor & Decor has a huge selection of products to choose from…read more I've used them on 3 different bathroom projects, flooring and thin reclaimed brick for my new porch. Customer service has been extremely helpful when I needed them. Mrs. Harrison works at the location on Highland Avenue in Cincinnati and was very used to seeing me and my hubby. She helped us on multiple occasions with returns and exchanges and always with a smile on her face. She would ask to see pictures of our progress as we went. For a big box store, she made it feel like a mom and pop shop that cared. We did shop around at other stores, but always came back to Floor & Decor because they had the best selection for the priIf you have a project and need tile, brick, flooring, stair treads, trim etc., then definitely add this store to your places to check out.

Furnishing a new home, I've spend a lot of time and money here over the past month. But the price…read morepoint is excellent, and the selection great. I even got a 15 percent coupon from the post office for changing my address. What a smooth marketing move. And I filled my car up on that trip! It really helps. I don't care if you need carpet, bathroom accessories, porch furniture, or any other home need....this is the place. Find the closest one to you, and have some fun!

I usually love coming here but had an awful experience. I couldn't find anyone to assist me with a…read morecabinet so I grabbed an empty flatbed and quickly loaded it and headed straight for checkout. The woman checking me out was very rude to me, going off on me for how I'm not supposed to use the flat bed when in reality I couldn't find anyone to help me and there were no signs that indicated that. She was very loudly lecturing me to the point where everyone in line was watching and listening. Awful customer service

Chef Rebecca was incredible. Super funny, incredibly engaging, and wildly informative. We had SUCH…read morea wonderful time and we learned so much. Can't wait for our next class! Highly recommend the "Date Night" classes.

Went here for a date night. It was called a night in Thailand. We went on a Friday night Rebecca…read morewas our instructor and was great! Our food turned out perfect and the overall experience was great.

Love the design! My kitchen turned out exactly how I had envisioned it. Some small challenges but…read morethat seems to be normal when going through a renovation. Overall I am very happy with the kitchen and would definitely recommend cooknee.

I had a wonderful experience with Cooknee in replacing my kitchen cabinets and countertops. They…read morehave a beautiful selection and were able to customize the cabinets to my taste. After my contractor quit, Anton stepped in and helped so much. I couldn't have done it without his help and advice. They were very attentive to detail and really wanted me to be happy with the result. Larry - their installer is incredibly skilled and precise. I am so glad that I chose Cooknee and would highly recommend them if you want a high fashion/style kitchen or bathroom.

We got all of our plumbing and lighting fixtures from Keidel and we couldn't be happier. A friend…read morereferred us and we stopped by on a Friday afternoon. The receptionist greeted us and found a salesperson within a minute. We were pretty surprised, since we just walked in. We ended up working with two different people, one guy for plumbing and then a woman in lighting. They were both really knowledgeable and answered all of our questions. We ordered everything we needed that day and we even took a faucet home with us. When our stuff came in, our salesman called to tell us. My husband picked up our material in the back part of the store under the cover, and even though he got there about fifteen minutes before close, the men at the counter were still friendly and helpful. We'll definitely be back for our kitchen remodel!

I'd give zero stars if I could; poor customer service, inadequate systems to support customers,…read moreextremely rude behavior when I tried to get a problem corrected! You're better off ordering from the manufacturer, paying the extra cost for better customer service and dealing with them directly on issues than dealing with Keidel. The kicker? When they were based in Norwood they were my go to for plumbing supplies, had excellent customer service and competitive prices; no more; sigh...

Fabulous job at an excellent price. Did what they said they were going to do when they said they…read morewere going to do it and it looked great. I'd use them again and highly recommend.

Overall, we had a great experience with Third Generation Restoration, who did a complete teardown…read moreof our second floor bathroom--like down to the studs. From the planning stages with Rachel, to the execution of the project, managed by Rob, the whole thing went smoothly and quickly. And, most importantly, we were thrilled with the result! I would highly recommend 3GR, especially if you have an older home and need real experts to be able not only to navigate the complexities of those homes, but also to balance classic styles with modern updates.

We had a great experience with Gary and his team. They helped us with both our Kitchen and Master…read moreBath cabinetry. The quality of work and the quality of the people is the very best!