I always frequent the new West Chester store and I am always treated like a King. They greet you upon entering and are so helpful in all areas . I am a Pro and highly recommend the West Chester store. Pricing is reasonable and returns of unused product is easy. After purchase they always volunteer to help you out to your vehicle. Service is amazing and a 10 out of 10 for me and my wife read more

I went to this store to buy a rug. I asked at the front of the store, "where are the rugs?" And they told me that in a place called "FLOOR & DECOR" that they, in fact, have no rugs. Seriously. Uh..... maybe I should try "Ceilings an' Stuff" next time. read more

Floor & Decor has a huge selection of products to choose from. I've used them on 3 different bathroom projects, flooring and thin reclaimed brick for my new porch. Customer service has been extremely helpful when I needed them. Mrs. Harrison works at the location on Highland Avenue in Cincinnati and was very used to seeing me and my hubby. She helped us on multiple occasions with returns and exchanges and always with a smile on her face. She would ask to see pictures of our progress as we went. For a big box store, she made it feel like a mom and pop shop that cared. We did shop around at other stores, but always came back to Floor & Decor because they had the best selection for the priIf you have a project and need tile, brick, flooring, stair treads, trim etc., then definitely add this store to your places to check out. read more

Floor & Decor - Reclaimed thin brick from Floor & Decor - Home Decor Near Me - Cincinnati, Ohio

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i had the awesome pleasure of meeting ashley moore who assisted me with picking out samples for my home. her support was amazing... customer service ...extraordinaire!!! thank you for your personal touch. i'll be back to complete my projects. a home depot representative recommended this place for pricing and wide rages of selections. read more

I'm like a kid in a candy store when I walk into this store. Always someone greeting me when I walk in. The employees are friendly and are scattered around the store and ready to answer questions or help out. I must have gone so many times that the folks recognized me and asked me how my bathrooms were coming along. Love the tiles and all of the flooring options. It's easy to go traditional or budget friendly or go wild modern and marble everything. The selection is unreal and endless. They even have the bathroom jewelry (fixtures, faucets, etc). Love it. Highly recommend. Easy to schedule a pickup and they bring your items out and load them into your car for you (or for your contractor). Competitive pricing and no worries about sales or price matching since it's everyday low prices. Even if you didn't want to remodel a bathroom or room in the home, this place is inspiring and may convince you to take on a home project just because! read more

Be careful what you buy as far as tools, bits and accessories. I bought. 1/4" drill bit system and it failed on first attempt and they will not replace or take back. Inferior product. read more

Floor & Decor - Home Decor Near Me - Cincinnati, Ohio

Floor & Decor off of the Ridge exit is excellent! Courtney was tremendously helpful with our backsplash selection, along with grout color, and spacers. She went above and beyond to assist us and it was a wonderful experience! read more

Wow !!! Had a great experience. Bridgette was inspiring and very knowledgeable on her decor, Joe was great in loading and unloading our purchase... arianna rang us up with a great SMILE and made spending our $ a bit nicer.... To add to the mix I dropped both AirPods there , called and Tom went out of his way to ask and found them... thanks to all.. Life really takes a village....10 Star rating in all regards !!!! read more

Following a flue blockage of our wood burning fireplace after an ice storm blocked our chimney cap, we had to replace our fireplace and replace it an the tile surround. We found the tile at one store but we unable to find the grout color we wanted anywhere in Cincinnati or the internet!!! My wife happened to suggest floor and decor and she called them and they had the pre-mixed color in stock!!! We immediately drive out, picked it up, and I was able to complete the grouting of the tile setting our fireplace installers had done. It was the perfect color! Floor and Decor has the largest selection of tile and grout you can find in the Cincinnati metro area... trust me, we've been all over the tri-state area!!! read more

Floor & Decor - Here is a pic the finished surround with the grout installed! We love it!!! - Home Decor Near Me - Cincinnati, Ohio

Just had the absolute worst customer service I've ever had. There were two registers open, and the one I approached the woman said "you can go to the other one, I get done soon". The other cashier apologized and said how rude she was, and I agreed. The other woman who was one the phone said " this Mother F....... Is looking at me funny cause I don't wanna help him". She continued to be very vulgar and talked very poorly about me. I asked her name, and neither one would tell me, so I took her picture. She cursed more and said "you ain't my boss, don't say sh$& to me". Just not the kind of person that should be in customer service. On her phone before I came up, telling me to move lanes after I was in hers and it was open, then swearing about me in front of me. read more

Floor & Decor - Meanest worked I've dealt with. Just rude - Home Decor Near Me - Cincinnati, Ohio

We came in to look at flooring, and Duante was great! He was so helpful, patient and had a lot of great suggestions. I have been dreading that shopping trip, and to my pleasant surprise, it was a breeze! Thanks! read more

There are a few people at the Cincinnati location that are great. Sue who usually is working the front register is great and AJ is as well. Both are polite, helpful, and knowledgeable. read more

As a contractor I can tell you this place is the best bang for your buck. They have a fantastic variety at great prices. Go compare to Tile Shop or Florida Tile, just to find out. BUT don't trust their stock off the website. The website is not accurate. Also make sure you check quantity stock for your project before you begin because they are bad at ordering extra material. If you run short it will kill your schedule. They have only one local store so you can't pick things up from another store and cross shipping is not dependable Great thing is they have a great return policy. Get extra and you can return it. Great granite pricing and hardwood flooring. Great tools and supplies. Not cheap tools like Depot. I only wish they had another store read more

The customer service provided at Floor & Decor is exceptional. All of the associates are very attentive and helpful when called upon. There was an associate in particular named Danielle who went above and beyond to give great service. She was our cashier and answered all our questions about the products we were ordering. She personally walked me to the back of the store to show me which metal edging to buy for my shower project. Then she suggested I become a pro-customer after hearing I owned rental property. She walked me to the pro desk and introduced me to the pro-associates. They got me all signed up and educated me to the benefits of being a pro customer. They even gave me a couple of T-shirts and a bucket to carry my purchased items in. I will continue to use Floor & Decor for all my tile and flooring needs. read more

Yvonne B. is amazing! My husband and I have been wanting to redo our bathroom. We spent a few hours on a Sunday trying to pick out the tile for the floor, shower and all the little details while trying to entertain our kids. After all that stress, we thought we got it nailed down. They day before our master tile guy was supposed to start, we put all the tiles together again and it wasn't meshing well. That goodness the store opens at 7a! The morning he was supposed to start I got to the store as soon as they opened. Yvonne saw me walking around in a panic. After explaining everything she helped me find tile that matched. Literally felt weight lifted off my shoulder because of her help. Our bathroom looks amazing. read more

In today to return extra supplies. Alexis was awesome! Knowledgeable, friendly and quick service. Andrew was up front helping with returns and had his game on too. read more

I had been dreading going in to attempt to pick out the tile for an update to my MBR shower. I made an appointment with the designer, Elizabeth Williams. I arrived early in order to first look around the store and was completely overwhelmed with the different choices. Once my appointment time arrived, I met with Elizabeth. She listened to what I liked and didn't and I discussed my project as well as my concerns with her. I brought a sample of my existing floor tile and she grabbed a sample cart and we walked though the store while she began providing recommendations and ideas. Within a short time, she arranged several different selections and then gave options and recommendations regarding tiles, colors, and grout selections. She then provided a list of what all I would need for my project and what each option would cost. I couldn't have asked for better service and assistance. What an absolute treasure this lady is. Thank you so much for your help. I am now looking forward to getting it all installed and I wouldn't have been able to come up with anything that looks as good. Thanks again!! No reason to go anywhere else. read more

I can't put in words how much I would have been in trouble today had it not been for Ciarra. She and her buddy went out of the way to help me load my materials. They even split it into two to save my car. I keep coming to floor and decor not just for the great price but also for the wonderful people that work here. Thank you to the management for hiring such wonderful people. Five stars for Ciarra today. read more

Yesterday I had a great experience returning over $375 of tiles not used at my last housing project. Sue happily took my large basket of returns worked though them and gladly give me a full refund. Thanks to Sue and the store for their fair return policy. read more

I worked with designer Janice Thomas and she was wonderful. Just as I was about to give up on coordinating all of the tiles and floors, she rescued me and actually made the decisions easy for me. I'm feeling very confident with my choices. read more

I recently bought a house that i've been working to fix up. My first project was re-doing my bathroom which I hired a contractor to do. He recommended a couple of places for tile and this being one of them. First let me start by saying the prices are awesome and low! But you sacrifice customer service, knowledge and sheer friendliness for the price. One worker had no idea what I was talking about when I asked for the type of thin-set I needed for my shower tile so she looked it up on her phone and told me the wrong stuff. I waited and called my contractor, the manager ended up seeing me and recommended something completely different and correct this time. He was great. When I ended up buying my floor tile the workers told me that the only difference between ceramic and porcelain was that one was inside tile one worked for inside and outside. My contractor was SHOCKED that they said this. Then, the guy wheeled the tile out to my car, didn't load it and then gave me a box of the incorrect color. When I went back in the guy at the register said well the other guy went to the bathroom and I can't leave my register. Didn't call for help or assure me it would just be a couple minutes. So I then proceeded to walk down to my tile aisle, grab a box of the floor tile myself and left. TAKE YOUR CONTRACTOR WITH YOU IF YOU'RE NOT A PRO. Would never shop here again if doing a DIY project. read more

After a 2 Hour Drive to Cincinnati to pick up this tile, we went inside to get information on where to pick our product up. I wanted to check with the design center just to verify our quantities are correct before leaving, to avoid a return trip. The young gal at the design center should not be in this position. Although nice, she really does not do the company a good service at all in this position. I would not think for a second she would add any value to my tile selections, nor have the ability to drag me in the right location or figure quantities after working with her for 10 minutes. When we found our way around back, it was a bit scary as it looks like a dump. I understand you're doing construction but, it goes way beyond that with all the trash and disorganization of the area. I went inside and spoke to a lady at the counter, which she never once looked me in the eye said hello or smiled one time at all. She was very cold, just in genuine, told me she counted all the tile herself so to make sure everything is fine and then just dismissed me. Another gentleman brought the tile out his name was Dan as I recall. He was very friendly and very helpful. He went out of his way to make sure everything is right. I asked him if we could count and look at the tile to make sure it wasn't broken. He said yes and accommodated me and was very friendly and helpful. We found broken tile and every box which he was very helpful in replacing. So, I encountered three people at your store. None of them should be in the position they are in. The design center gal was in way over her head and would not add value to the company. The gal that ran the back pick up area. Had a 'I couldn't care less' attitude. And the gentleman that helped me load the tile that went way above and beyond any expectations, should be in a management position, not hauling tile out and handing it off. read more

I was out there the other day looking for a new flooring...and Cara was such a pleasure to work with. I was overwhelmed when I first walked in the store, but she made me feel very welcome and helped me choose a lot of nice options! Will be returning in the future! read more

An amazingly large selection of various kinds of tile. Our builder recommended this to us, and we had no problem at all finding many options that fit our style goals and budget. A low-pressure environment to touch/feel various tiles and materials, without the hassle of dealing with salespeople. However, we found the staff members to be helpful and knowledgeable when we did have questions. Recommended for your next home tile project! read more

We've purchased from Floor & Decor multiple times. Never a complaint. Most recently, we placed an order in the store for an out of stock item. Sue, our cashier, was extremely helpful, calling other locations in the region to find ample stock to meet our needs. She even called locations outside of the Cincinnati region to locate the best price. The order was placed with stock coming from Indianapolis and we've already received notification of shipment. We can't thank Sue enough for all her help and her friendly demeanor. Great experience from start to finish! read more

Christina did a GREAT job helping us pick out flooring and wall tile. We came in with no real idea what we wanted and walked out 60 minutes later with a great design. Bravo Christina! read more

Possibly somewhere to go for some accent pieces but the service was not great. Designer didn't show up, I made an appointment for the next day and no one knew about it. Damaged pieces all over. Phones don't get answered. Store is a mess. Checkout people were nice though. Overall they wasted a lot of my time. I would not go back. Update: thank you for the response. We did go to the Louisville store too and it was very clean and organized. read more

We renovated our guest bathroom as our first DIY project and the staff at Floor & Decor was so helpful. First off, Debbie, in flooring helped us get the nucore flooring we were looking for and gave us our own little personal tutorial on how to lay the floor etc. A couple weeks later we were back to look for tile for the shower. The staff helped us pick out everything we needed.... and if the associate wasn't sure of an answer to a question, they found someone that could help us. I"ll definitely continue to shop at and recommend Floor & Decor! read more

WOW! I was at the Ridge Store in Cincinnati and a gentleman named Von helped me on 7/13 and he was THE BEST! He helped me figure out sq. footage, find product, and he searched for instock product that was not on the floor. He was polite, knowledgeable and made shopping fun!! He he offered to take my order out to my car and load it. What a great employee!! read more

I have moved several times on the past few years and done renovations in each home. I have never had a bad experience. The store always has plenty of stock and helpful associates. Sue has been my cashier every time and helped me make sure i have everything I need. She is the best! read more

They never answer their phone and when they do they are very rude. I needed more tile and the said I had to go to Louisville to pick it up. I asked when they would get more in and she said she didn't know. They messed up my first order and it cost me more money getting my contractor to pick it up twice. I wish I had another option to get my tile read more

Huge selection and new items to choose from! The store has free designers to help out. Janice is fantastic! She spent an afternoon with us selecting tile for 3 full and 2 half bathrooms, plus backsplashes for 3 areas. Janice knows the entire inventory and made picking tile fun! My husband and I walked out excited and loving that we can stay within budget! read more

Great prices and friendly people. Sue was our check out person. Great selection of all types of flooring.

Awesome prices and first class customer service. The gentleman hopped in my car in order to help the load the tile in my vehicle. Thanks again. read more

My wife and I had an excellent shopping experience with the aid of Elizabeth Williams! We are completing a small basement bathroom project and needed tile for the floor. Elizabeth was extremely helpful in the selection process and aided us in purchasing all the products we needed to complete the project. I highly recommend her when you need to make a flooring project purchase! read more

When we lived in Georgia, we found this place and we were happily surprised to find a location here in Ohio. This store so blows everyone else out of the water. Here's why: Staff is available and helpful. But if you want to be left alone to ponder the wonders of "floors" they will let you browse forever. They also have designers that will guide you as necessary. Anita was super nice. Variety of options is huge. Very trendy stuff and plenty of basics. I would like to see a bit more edgy inventory, but time will tell as they continue to grow and learn the market here. PRICES are half of many other "Tile" stores in the area. You will love the prices and if you are flexible and can go for the featured items, you can save even more. Samples and return policy is fair and easy. Take it home, play with it, bring it back. order enough and return your overruns. No problem, no guilt. Music they play is good too. I know that's subjective, but it makes my hours spent matching, picking, wondering, wandering and thinking more fun and fruitful. Huge fan. We just bought the "wood look" plank ceramic tile and it's installed in our basement. Looks amazing and I highly recommend this concept for a lower level room. read more

This store is amazing.... the prices are almost half of the other big stores and they have more variety. Elizabeth Williams helped me with my bathroom renovation project and helped me get everything I needed to complete the job. Thanks Elizabeth!!! I dealt with many employees and they were all friendly and very helpful! read more

It's a great place to find what you need for Constraction with knowledgeable people that really helpful! I appreciate Ms.Sue, she is smart and knows what exactly customers needed! read more

Sue was so knowledgeable and service oriented! They have many choices and can help you make your flooring decisions read more

Finishing my kitchen, new to floor and decor. Terrific experience! Had to return some tiles not used, very smooth. Sue was terrific at check out. read more