Menards has issues with people who do not want to be followed around by accepting Menards cookies…read more So they block access to their website for anyone who uses cookies, That is fine as I will spend my home improvement money in Lowes or the Home Depot. I am remodling my home and that money is boing somewhere but to Menards it is not going!

We come here to buy some fertilizer for our bushes after costco, walk in, and get the cart, try to…read morefind the garden center, took us a while, then you need to pass a close door to go to the garden center and the door is not automatic, when you push a cart, you need another person to open the door for you. After we got what we need, although there is check out sign at the garden center, but it's not in operation. We will need to go back to where we come in. This time, i try to push the button so the door will open automatically. But to my surprise, the button leads to the big garage kind of door moving up. Hahaha.. the staff inside is kind enough to close it for us.

Run-down, dirty, rude. That's all you need to know. Your best plan is to skip this place when…read moreconsidering any remodel.

At first I was incredibly pissed off at this company as one of their representatives were amazing…read morewhile we were getting ready to spend money with them, then after we spent our money we were like an island and he was no help. Fast forward months later I decided to call and speak to a manager to give one more chance vs. giving a negative review. The assistant manager immediately involved the manager. The were all in contact multiple times with us. They actually involved the cabinet representative and scheduled a trip to my home to go over my concerns. They are standing behind their product, well them and the cabinet manufacturer. Yes, there are a few things I believe I should have been refunded or gotten some kind of credit for, because due to misinformation, I am now out well over $500 that was unplanned. I believe some of that could have been handled way better, but overall am still pretty impressed with how it was handled. Would definitely recommend them and am absolutely considering them for when I start the remainder of our home remodel.

Bought a patio door from this place and used the owner's recommended contractor. This contractor…read morehung the door improperly (sticking terribly on the bottom upon opening and closing). Brought him back to fix it. Eventually he blamed the store for selling us a door which was the wrong size for the opening. I had to hire another contractor to reinstall. When I called the store's owner to enquirer about voiding any warranty on the door, he became angry and told me it had nothing to do with him. Wow. One of the worst experiences ever. As a female, it's always intimidating when a man gets angry, even if it's over the phone. Bottom line, this business and his recommended contractor failed to measure properly. I'm out over $1500 dollars to fix their mistakes. Upset doesn't begin to cover how we feel. Use them if you must. I never will again.

Right down the street from me, a one stop shop. This is a great resource for referrals of…read morereputable contractors and local handymen-types. I got the best roofer ever through them after the damage done to our gable from the ice storm. A nice showroom, things that aren't inside can be ordered. They are also a full service lumber yard, and have free local delivery, which we've taken advantage of quite often. And the order has always been correct--never pieces missing, and always delivered first thing in the a.m, sometimes before you're even awake! That's VITALLY important when you compare shop with places like Home Depot and Lowe's, who DO charge a delivery fee and keep you waiting around for a window of 8 am to 2 pm....when you want to get a project done, you want to get started!!!!

Here's a version that reflects what you described while keeping it factual and professional:…read moreMy first experience started out great, but unfortunately it didn't end that way. I was purchasing flooring through an insurance claim, which was already a stressful situation. They helped me find the product I needed, but I explained that I wanted to discuss everything with my wife and shop around a little before making a final decision. I don't think that's an unreasonable request when making a significant purchase. When I called back later to see if they had any new promotions or pricing available, the conversation took a completely different turn. The salesperson was very short with me, accused me of "ghosting" him, and ultimately told me to take my business elsewhere. I was honestly shocked by how unprofessional the interaction was. To be fair, they recommended several independent installation companies, and I was able to find one that did an excellent job. My issue is not with the installers--it's with the way I was treated as a customer. I would encourage anyone shopping for flooring to compare prices before buying here. In my experience, they did not have the best pricing, despite what was implied, and I found comparable flooring elsewhere for less. Customer service is just as important as price. Especially when someone is already dealing with the stress of an insurance claim, adding unnecessary pressure and telling a customer to take their business elsewhere is not how people should be treated. Based on my experience, I can't recommend purchasing flooring from this company.

From the owner: Hilltop Supply and Hardwood offers quality flooring that you'll enjoy for years to come, at pricing…read morethat fits any budget. From unfinished hardwood, LVP, and engineered flooring, we have what you need for your next project. Our inventory is rapidly expanding. If you do not see what you are looking for, it is likely we can get it so contact us today.

Update: Manager called back offered upgrade product and apology for service. Not 5 stars because…read morephone/customer service still unresolved Absolutely, horrible experience. I bought a grill and it was out of stock but I paid for it on 5/27. I was told that it would be in that night, assembled, and ready for p/u on 5/28. It's 5/31 and have spent 50+minutes calling the store only to have customer service pick up the phone and just hang up. They don't even bother saying hello, can you hold, etc. They just hang up. The thing is I already PAID for the item and no one wants to even help.

Anything needing interaction with the Lowe's employees has been frustrating. They need better…read moremanagement or serious oversight of customer service goals.

I had a charity/volunteer project for which I had to lead a project caulking cement floors in a…read morewarehouse. Janell was super helpful with determining which materials I would need, and how much to get. They were very friendly and patient with my total lack of experience as well.

From the owner: Your Supermarket for Concrete and Masonry Equipment™…read more Janell Inc. has 6 locations. All locations offer warehouse, showroom, delivery and outside sales services. Janell Inc. represents 250 manufacturers including Dayton Superior, Dee, L & M Construction Chemicals, Master Builders, Brickform, Richmond Screw Anchor, Sika, Symons, Thoro, Tremco, and many more. Janell Inc.'s business is built on delivering knowledgeable customer service in the areas of concrete forms, chemicals, accessories, and equipment. Janell Inc. offers sales, service, and rentals. Over 30 years in business 40 + employees, approx. 36 of 40 work directly with customers Average length of employment is 9+ years Computerized order entry and inventory management 15+ outside sales people, 20+ inside sales people 14+ trucks available for delivery Over 45 incoming phone lines, 7 fax machines, 14 800 or 888 toll free numbers Several thousand square feet of showroom Over 100,000 square feet of inside warehouse space Over 25 acres of outside storage space

If you want to schedule repairs good luck. They never available nor do they call backread more

It has gone out of business!! Might be hard to get in the doors!! Drive by and find the windows…read morecovered!!

Bobby and Ethan were not only polite and respectful, but they helped my husband load a heavy…read moregenerator into our car. Great service, guys!

FORMAL COMPLAINT AND REQUEST FOR IMMEDIATE ESCALATION -Order #300901241260663143…read more Re: Failed Refrigerator Installation, Unprofessional Conduct, Property Concern, Undue Stress, and Request for Compensation I am writing to file a formal complaint and request immediate escalation regarding the delivery of my new refrigerator with an ice maker from Lowe's. What should have been a routine appliance delivery and installation became one of the most upsetting and humiliating customer-service experiences I have encountered. An unidentified delivery truck arrived at my home with two delivery personnel. There was a significant communication barrier, as neither individual appeared to speak English fluently enough for us to communicate effectively regarding the delivery, installation requirements, and services associated with my order. More concerning, however, was the demeanor and conduct of the primary delivery person. From the beginning, he was rude, impatient, dismissive, and unprofessional. After entering my home, he went back outside and later returned complaining that they had "already been here for 15 minutes." I was made to feel as though I was inconveniencing him by expecting the delivery and installation services associated with my purchase. When he examined the water line connected to my existing refrigerator, he stated that because the line was plastic, he would not connect the new refrigerator. He then stated that he was not going to leave the new refrigerator at my home. I explained that my order was supposed to include delivery and installation of the new refrigerator and removal/haul-away of my old refrigerator. His response to me was simply, "NO." During this encounter, the new refrigerator was placed back onto the delivery truck at least twice. Ultimately, the delivery team left my new refrigerator sitting in my living room, while my old refrigerator remained in my kitchen. The new appliance was therefore not properly installed or placed into service, and the old appliance was not removed as expected. Additionally, one of the delivery personnel removed my front door to bring the appliance into my home. The door was not rehung correctly. Lowe's or its delivery contractor must therefore address the condition of my door and any repair or adjustment required as a result of this delivery. I understand that Lowe's or its delivery contractor may have specific requirements regarding refrigerator water lines. If a plastic water line did not meet those requirements, the appropriate response was to explain the requirement to me professionally, tell me what needed to be corrected, and complete whatever portions of the delivery could properly be performed. A plumbing or installation requirement does not excuse disrespectful treatment of a customer. Impact on Me and My Household I am a senior customer, and I expect to be treated with basic dignity, patience, consideration, and respect when individuals enter my home to perform a service. The delivery person's behavior caused me significant and undue stress and emotional distress. His demeanor was so hostile and upsetting that I was shaking and experiencing a pounding heartbeat during and following the encounter. I felt humiliated, intimidated, disrespected, and extremely upset in my own home. This was not the ordinary frustration or inconvenience associated with a delayed appliance delivery. I was subjected to unnecessary and undue stress because of the manner in which this delivery person communicated with and treated me. No customer, particularly a senior customer who has invited delivery personnel into her home in reliance upon Lowe's, should be made to feel intimidated or humiliated while simply attempting to receive merchandise and services for which she paid. The stress did not end when the delivery personnel left. I was left to deal with the consequences of their actions: a new refrigerator sitting in my living room, my old refrigerator remaining in my kitchen, my front door improperly rehung, no properly functioning new refrigerator, and uncertainty regarding when the situation would be corrected. This failed delivery has also created an immediate hardship for my household. I have no refrigerated food available and am being forced to take my son and house guest out to eat because of this situation. My son will also be without his normal breakfast for two days, which is particularly concerning because he needs to eat breakfast in order to take his medication. I should not have to incur additional meal expenses, disruption to my household, and undue emotional stress because the delivery and installation service was not properly completed. Evidence I have photographic documentation, including photographs of the delivery person and photographs showing the

most helpful staff I have worked with! will definitely be back. They loaded my vehicle when it was…read morepouring down rain.

I wasnt going to post. However ive had few days to sit and process my experience. After seeing…read morereviews from the Dryridge location I can now understand why the Elizabethtown location is the way it is. My experience was with and the amount of disrespect he shows to everyone especially his female employee which I dont remember her name. However she was the most helpful lovely person ive ever dealt with and if she didnt know she was honest and called another employee to answer my question which was very helpful of her. This is where the man came in I believe his name was Joe or Jim I dont remember However this man made me feel incredibly stupid for asking questions im here to learn what the best route for my remodel would be. I dont need talked to like im an idiot and I certainly think its very unprofessional to talk to his employees the way he does and its not ok to call them idiots in front of customers! I dont know why anyone would want to deal with him and I certainly dont care of you were a department head at lowes. All in all horrible manners very disrespectful to everyone and employees honestly he could learn alot from the female who works there when it comes to patience, understanding, and the helpfulness she brings to the table. If we ever go back she will be the only one we speak with. I advise others if visiting this location to find her as well..