Menards has issues with people who do not want to be followed around by accepting Menards cookies. So they block access to their website for anyone who uses cookies, That is fine as I will spend my home improvement money in Lowes or the Home Depot. I am remodling my home and that money is boing somewhere but to Menards it is not going! read more

We come here to buy some fertilizer for our bushes after costco, walk in, and get the cart, try to find the garden center, took us a while, then you need to pass a close door to go to the garden center and the door is not automatic, when you push a cart, you need another person to open the door for you. After we got what we need, although there is check out sign at the garden center, but it's not in operation. We will need to go back to where we come in. This time, i try to push the button so the door will open automatically. But to my surprise, the button leads to the big garage kind of door moving up. Hahaha.. the staff inside is kind enough to close it for us. read more

Menards - Building Supplies Near Me - Florence, Kentucky

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How you perceive Menards (and Home Depot and Lowes) depends on what you are trying to accomplish. Home Depot caters to the DIY home owner. It has limited selection and generally carries low end fixtures from China. Lowes has a somewhat better selection for items like tile and lighting and it has the best selection in lawn and garden during the Spring planting season. Menards is more oriented toward the needs of construction professionals. Everything that a contractor might need in the way of paint, electrical, plumbing, roofing and lumber is typically in stock. I rehab older houses and these usually involve extensive rewiring and plumbing tasks, so Menards is where I go first for construction materials. Unless you are looking for cheap Chinese made lighting and plumbing fixtures, I don't recommend any of the big three home improvement chains. If you want quality, your best option is to search the internet or visit specialty vendors for items like high end lighting, plumbing fixtures, cabinetry, and granite countertops. But that takes you out of the range of what DIYer can reasonably handle. read more

I've never been one to write a review. I typically just read others. But this is one of the worst experiences I've had at any store in a long time. We came in looking for mulch. We eventually found what we were looking for, but what we couldn't find was anybody to help us. It took about 20 minutes and being told by other employees to go talk to someone else before we got someone to write a ticket for our order. The employee who processed our order at the front was not particularly friendly. We were given vague directions about where to go to pick up the mulch, and eventually found somewhere that felt incorrect but worked good enough- no worker was there to tell us where to go. We had to load all of the mulch ourselves. We looked around for an employee to help- no luck. We weren't able to pull right up, so we had to carry each individual bag to the truck. Alone, because there was nobody around to help. In the process of loading the mulch, my sister reinjured her back. The store was clean. That's about the only nice thing I can say. The customer service was bad and frankly there was not much to even be found. I will not be returning here. read more

Big hardware store with items like a meijer but without the food. Not well organized. Register setup is crazy. No self-serve open. The cart and yourself goes straight to the cashier unlike a grocery store. The person in my line was super slow, so I moved. I did find some prices better than home depot. read more

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My wife and I made a trek to Menards today. Before I headed out, I called and made sure indoor asked if they had a certain item in stock. Now I understand that there are new people in every job. I also understand there are idiots in every freaking job. But today, this individual took it to a whole new level, and this is also another place. I will not return. I asked this individual over the phone if they had fireproof insulation. The young man, who was not sure over the phone, stated we do have it come on by we'll get you taken care of. So I loaded up and I drove 45 minutes to come to Menards to find out, that it's special order only. I wish people actually knew their ass from a hole in the wall. I truly do. read more

This Menards has never been customer service friendly. But stopped there today and literally a store that is that massive had only one register open! Mind you, while there was a long line for the one and only open register, there looked to be three managers just standing around and talking at the customer service counter watching the long line form. Obviously they don't care about the customer experience. So I simply put my stuff down and left. I will take my business somewhere else that puts effort into earning my purchases. read more

The reason I say Menards is the worst of all hardware stores! The one thing I find done really well at Menards is full refunds. A matter of fact, I had a broken part on a fan that I bought it was broke when I opened the box. They had two more broken ones there. the part I needed was good, but they wouldn't exchange that part, they would rather send three fans back instead of 2. I had six keys made in their kiosk same day . None of them worked. They're quick to get full refunds. But for the life of them, they can't provide good service or product. I'll go to Lowe's, Home Depot and everywhere else before I go there again. including Amazon. In reference to Menards, Florence, Kentucky read more

Brand spanking new location which rivals that of the second newest in Mason. It might be slightly bigger, but layout is the same. I've had great experiences at other occasions so had to check it out! For Menards newbies this is a much different take on the home improvement store. Sure they have the staples like lighting, paint, outdoor etc but add in other things such as food, huge pet section, kitchenwares, and even clothing/toys in small quantities. They have great regular prices, so sales on top of those are even better. Keep your eye on the weekly ads for 11% off everything sales and rebates (sent back to you in form of store credit). There's always something new! The staff at the new location, was helpful and friendly. They were fabulously knowledgeable this being a new store and all. While I was there a crazy storm blew up, lightning poss struck the building and power went out to backup generators. The staff was calm like nothing had happened and still got everyone checked out efficiently! Very impressed! read more

Menards - 2 floors of lighting options! - Building Supplies Near Me - Florence, Kentucky

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They are terrible with customer service. Prices don't ring up right at the checkout. It's hard to find someone that's in charge. I'm glad that they have a few good employees. They definitely need better management. read more

Like that new store smell? Check out this new Menards, located in Florence, KY. This is actually the first Menards I have visited. It is a little crazy. Think big box hardware store, but with a whole pet department, snack/boxed food area, small selection of men's clothing, mattresses... the list goes on. There is even a drive throgh lumber and stone yard. Being a new store, there are some obvious growing pains. On our first visit, we tried to get some information about kitchen cabinets. The woman working in the section wasn't really able to answer our questions. Her answer to a lot of our questions was "I don't know that." We are thankful she told us she didn't know rather than making something up. We waited around for another employee who she said could answer our questions. After an approximately 30 minute wait, we decided to leave. We returned a few days later. We were then able to find someone who could help answer our kitchen cabinet questions. Something that is a little different from your average big box store is that many of Menards deep discounts are actually store rebates. These rebates have to be mailed in. Customers then receive a Menards Gift Card as the rebate. read more

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Absolutely amazing place to shop. They have everything you need from lighting, appliances, food, household goods, etc all in one place. It's like wal mart and Lowe's all combined in one store. I wish we had one closer to us in Louisiana. read more

The Halloween selection was excellent. Prices were great even bought kitten food there I love the variety. I just feel real comfortable in their store and the staff staff is very helpful. read more

Great prices. (Yes, many items are cheaper than the big internet giant) They carry a wide range of items that I cannot find anywhere else locally. I always come out buying more than I was going in for. The cashiers have always been friendly and helpful. read more

We bought an exterior door for a new deck we had built and when we pulled it out of the box it had a bunch of splits in the wood

Wow, horrible customer experience! It started when I was very rudely stopped from entering the store by a "greeter" because I did not have a mask. The attitude was condescending and the "greeter" made me feel like I was in 4th grade. Seeing how this was the first time I heard about their corporate mask policy a friendlier approach would have been nice. Who knows maybe the greeter is pissed because other people get pissed when they're talked down to and then asked to pony up a buck to buy a facemask? Would be nice if Menards could provide these comp like most stores during these uncertain times, but I digress. The cherry on top of this crap sundae of an experience was that I was then told, very rudely again mind you, that I could not bring in my child and would have to come back later. Sorry, not going to do this, my time is limited and I'm not going to bend over backward to give Menards my money. So here's what I did, I saved a dollar and my SANITY and went to Home Depot. I cannot recommend this enough, they have friendlier employees, no getting stopped at the door and told to pay a $1 cover charge, oops sorry mask fee to enter, and they didn't treat my kid like a pet rat. By the way, I dropped $500 on a DeWalt table saw when I was there, glad Menards stopped me from doing that in their store. You all just lost a customer for life, I'll never forget how my family was treated. Go to Home Depot, Lowes, or heck just any business with basic customer treatment if you want friendly service and the courtesy to be treated like an adult! read more

Just go to HOME DEPOT Told us we couldn't bring our dog in but watched two non-service dogs walk in behind us. Bought a lawn mower, got home an hour later and wouldn't start. Brought it back to the store and the team member at the service desk, lied and said we couldn't exchange or return the mower if we had already put gas in it. Called the manger and got the exchange, thankfully. Still a waste of time and not dependable. Not a good flow to the store, can only purchase or return at other ends of the store. Not convenient or time-efficient. One of the team members in the garden section questioned us while walking in store and was very condensing. HOME DEPOT IS THE WAY TO GO! read more

Menards is the stuff! This place is huge and 2 times the size of Lowes. If Lexington had one of these stores it could be the end of Lowes as we know it. They have everything that Lowes has plus a lot more! Toys, food, self service cut saws, etc... it's worth a trip if you are needing to make a trip to Lowes! read more

This was my first time in this Menards...WOW. I am a business manager of almost 30 years and have seen the decline of So many businesses especially in this area but when we walked in to this Menards it immediately struck us how clean, organized and well-stocked it is! Normally, I would say, for most business like Menards, Lowes or Home Depot, it is AS it should be...Clean, organized and stocked but with the Staffing shortages happening everywhere and the way so many businesses here are looking, lately, THIS is a quite an accomplishment. KEEP UP THE FANTASTIC WORK. We will be back again and again...and we are locals!!! read more

Visited today for first time. Store made no sense in figuring out where items are. Not a lot of selection of different manufactures. Not very many staff on the floor. Not sure about quality of products. Price seemed to be high for most products. Will not return and will go to many other vendors. read more

Way better than Home Depot. Might be better than Lowe's as well... Nice... new store. Friendly staff . I like the self service receipt look up at the entrance . You can put your credit card in and print a new receipt if you lost yours... They have an interesting mix of home improvement products. Go take a look..! read more

I generally like Menards. They carry more of what I've looked for than Lowe's or Home Depot. Their staff, though, is generally not knowledgeable - and often not available. I never shop in the paint store here anymore; the clerks are completely unable to answer questions and are rude when asked. My most recent experience taught me that, if you want anything delivered, it may cost as much as the item you purchased. I live less than 3 miles away, and it was going to cost $90 for delivery (the item was $115). And again, they - as well as the online customer service folks) are rude and flippant when dealing with issues. I opted to shop at another similar store that has free delivery. Also, don't fall for the prices online that include a rebate. You can't take the rebate if you order online. Their advertising is very deceptive, intentionally so , I would imagine. read more

Very first time in Menards. Walked in, told to leave because I did not have a mask. Last time in Menards. Taking my business to Lowe's. Only business in Florence KY requiring masks. read more

Good selection of everything. Still don't understand though why you can't just drive to the back of the store instead of walking through the store read more

One star is generous, this was my second incredibly negative experience. 2 helpful employees, the rest all find customers bothersome. 1 hour to get 1 sheet of drywall purchased and loaded. 3 separate experiences of waiting, never again read more

Rudely denied entry with no mask so they can sell you one if theirs. Home Depot was much more willing to allow me to spend 887 dollars at their store. read more

I like Menards but the general manager at the store on December 27th 2022 was an ass. Not helpful and rude. Made us feel like we were lying about information we had received from a delivery company that will be delivering our kitchen cabinets. May I repeat manager was an ass. read more

I went to Menards, my first visit, in search of the perfect deck product....I was assisted by Graham , a young college student...He was knowledgeable , helpful, asked question of his manager when he didn't have the answer and made the visit a pleasant success.... read more

I'm just not fond of Menards. I've just had to return too many items after purchase due to missing parts or poor quality. My SIL on the other hand loves it. read more

This store rocks. They carry so much more stock the other home building stores! Very clean. Very helpful employees on the floor. Could use a higher end grill and smoker section. read more

Absolute worst God forsaken place Ive ever been in! I had an issue that involed my bank! That was August 2020. Got a letter from my bank dated October 30 by mail TODAY NOBEMBER 9 2020 that it was settled in favour of Menards! I left Menards in tears because they gave me a gift certificate instead of cash back! Look out for the gift certificate scam! Believe Menards pushes their gift certificates to lock you into THEIR STORE! THERE WASNT ANYTHING ELSE I WANTED THERE. WOULDNT GIVE ME A CASH REFUND. read more

I will be very blunt . The employee are beyond incompetent. On 3 separate occasions my fiancé and I have ordered items using their app. every time we go to pick up the item we are told the wrong information . We are told told stop at the customer service desk , the the pro desk , then back to the front desk. The latest means last attempted purchase was a pellet smoker . we ordered and paid online , went to pick it up . The representative gave us a paper with the order number etc . Then they told us to go to the pro desk to pick up . We did and we redirected. We were told to drive around back with the form. We attempted to gain access yet we we're denied as the form was not a gate pass. Then sent us back inside . We spent over 1 he trying to figure out how to pick the smoker up. I went back to the customer service desk and canceled the order . We spend a decent amount of money being in the construction industry . We will never spend another dime . read more

We have went to this Menards which is an hour and a half away from us because the website said that they had all of the lumber we needed in stock, went to pay for the lumber and then started to pick our lumber out, just to find out that the high school kids that work there were being funny on switching out the lumber and putting it in the wrong spots, during our scavenger hunt for our lumber that we have paid for the kids kept riding the forklifts around over their speed limit didn't even ask once if we needed help or nothing, once we were able to compromise for the lumber we needed we went to the lumber desk and have explained that we were there for an hour trying to find the right lumber, they have told us to go to the guard and have them give us a refund and switch out the lumber we got, come to find out the guard doesn't work for Menards and couldn't do anything for us, and told us to go to the service desk went to the service desk and spent double the money on the lumber we had to switch out. I am really not happy that we had to pay double the price for the lumber when it wasn't our fault that the high school kids that work there decided to mess around and switch out the lumber. First and last time going to Menards. read more

3rd time I've been there... all were negativ!!!! Never will I go back!!! Rude customer service all three time,lenghty wait for help,if you don't like your job....quit? I left 1600 in merchandise on a cart sitting there for them to put back yesterday. Locally owned and operated may be more expensive but it is worth it. read more

Extremely poor customer service. Menard Florence take for ever to deliver the items. They need to work harder, no doing enough for the customer. read more

After driving 40 miles on way to get a grill that they said they had in stock was forced to wear a mask and got told the grill they said they had 3 in stock got told they was damaged or they was birthed in the back will not shop anymore there read more

I love this store, it's a different set up than what this city is used to but it has everything. I love the 11% sales and the mail in rebates are awesome. read more

DO not purchase LVP from Quality Craft here. Neither the store nor Quality Craft honors the warranties that are all over the boxes of LVP. We purchased LVP from Quality Craft here about 3 years ago, within 6 months started noting issues with it peeling up. By 3 years it is a mess. It had a "life time warranty." That is a joke, we did the claim, tried to resolve it with the store and the company. BTW I have never before reviewed any company harshly, but there is a reason there is not reviews on their store site. The flooring company, Quality Craft, sent a contractor to look at flooring paid by them, his report said that as our floor was not level to 1/8 inch (no one has perfectly level floors to that degree.) then reported it as an install error therefore, they didn't have to honor any of warranty. Box said, hided minor floor imperfections, and is an easy DIY job. It was easy to install, per directions. We did follow those directions. Turns out there is extra fine print inside box that states these unreasonable standards. We had multiple contractors look at floor and all were shocked that the warranty was declined and the poor quality of floor. Buyer beware. If your floor is PERFECTLY level, feel free to buy. Otherwise, plan to use glue and/or plan to replace the floor in the first few years. Unreasonable and deceptive packaging for a defective product. Sad and costly experience for us. Will never shop here again, nor should you. Oh btw another flooring inspector recommended that I go to store and throw a loud tantrum so they would "throw $500 at me to get me to leave." I did not do that. All I can do is warn you all here. read more