I continue to come here over the big box stores simply because of the service. There's always someone to greet me, ask me if I need any help, and then once they direct me to where I need to go, they get on the radio to let someone else know that I'm coming. It's really good courtesy and super helpful and the reason why I keep coming back. They have most things that I need and anything that I can't find here, I can usually go elsewhere. But the majority of things that I need are here. So plenty good selection for the most part! I get coupons in the mail so I also get plenty of value as well. Prices always seem to be fair and comparable. I definitely plan to make this my regular store for home needs and goods! read more

The most dependable Ace store: Yes, they always have what I need, but really they have the most friendly and reliable customer service at this location. Those employees are like the nice neighbors you wish you had. I drive out of my way to go to this store. read more

I don't think in 2024 one can find a group of more committed and more competent employees than this Ace Hardware. I cannot stress enough how courteous and knowledgeable this staff is, offering advice on projects, and truly treating the shopper as a CUSTOMER. Well done to every employee here, you all should be product and well done to management for making great hires and retaining such great talent. read more

If you have small to medium projects or chores to do around the house, getting familiar with the hyde park ace hardware is a must. The staff is very knowledgeable, friendly, and their selection is very good. I've never gone in without getting what I needed and every recommendation they have given me has been absolutely spot on. This store is my go to when starting a new project or not sure what I need to fix something in the house. The staff seems to be very dedicated to helping you find the best solution or product for your problem and at a good price. I have taken up hobbies just to have more excuses to shop at this ace because they make home care so much easier. read more

This store has the BEST customer service I've ever seen. So many employees. They make you feel like a VIP.

It's not huge and overwhelming. Staff helpful, and I go in and get out quick. Pricing is reasonable. read more

Hyde Park Ace Hardware - Hardware Stores Near Me - Cincinnati, Ohio

I was in the store this past week and was very impressed with the fact that most of the employees wear mask. There's even a sign on the front door that anyone not vaccinated need to wear a mask, although I'm not sure how they enforce this. A nice man, Kevin, helped me get keys made and another employee, Joe, helped me with my electric needs. It's a smaller store but it has most everything you need or can order it on their website. An aside. My wife reminded me it was Patrick who helped me with my keys. read more

Went in to try and find license plate screws... no idea what I was doing. I bought some and tried to put them on in parking lot and they were wrong size. Went back in and the cashier was more than helpful...she refunded me and had an employee help me find the item I needed. After 3 attempts, the employee came outside and looked at my car and installed the plates and screws for me! So patient and kind for a girl who had no idea the size, or item needed to put plates on! lol will definitely come back to this store. Thanks for the help:) read more

The helpfulness there is up and down. On one occasion a woman who worked there took the time to teach me about the hardware (nails, bolts, screws etc.) so I could find what I needed more easily in the future. I really appreciated that. There are more often times when I am looking and in a hurry and have to ask for help. Just recently I was told an inappropriate joke by a cashier. Yuck!!! Sadly, I haven't seen the woman who really helped me again. The person of color who worked there is also someone I haven't seen recently. What happened to the female employees? read more

Please support this small business! The staff is always so helpful. Yesterday, Patrick spent 1/2 an hour or more trying to help me fix a cheap clock!!! I highly recommend this ACE store!! read more

This place is the best! I was trying to find a spark plug for my lawnmower and tool to remove. The young who helped me today, actually let me bring my lawnmower to the back of the store and helped me remove the sparkplug. When this didn't actually help the lawnmower to start we actually found their was a cable cord cut and he replaced it- best place ever!! read more

My rating is based on the customer service at this store. I've been there twice now and will not be going back. The first time I was looking for near contact volt Meter to see if the knob and tube wiring I'd uncovered at home, was live. I received a gentlemen who while trying to be helpful suggested I just cut the wiring to find out if it was active! I requested to work with someone else who then inferred I should have done my own research before coming in. (It was a spur the moment stop). The second time I came in was just your basic case of an unpleasant cashier lady who didn't know how to smile or be engaged or polite. read more

Ace IS the place with the helpful hardware man! Needed help with a hose adapter for my outdoor fountain - which needed to be sanded down to fit. The store associate took me into the back room and proceeded to sand it down to fit. Wouldn't have happened at one of the bigger HI chain stores. Cheers! read more

Yeah, it's just a hardware store. I get it. But, what you don't realize is this store makes hardware shopping a pleasure and that's tough to do. They seem to be perpetually overstaffed to be honest. I couldn't want for more attention or better service. Everyone is cheerful, friendly, and eager to help. They are all connected by radio and if the person helping you hits a snag, there is always one or two more ready to show up and help out. The store is clean, bright, well organized and they have enough options without being overwhelming. Free, fresh-made popcorn while you shop! They have the best prices on Ball jars that I've seen, and it's super easy to shop online and pick up in the store. read more

good place to find everything you need. everyone is nice and helps when you have a question

I always love shopping here. It has the feel of a small neighborhood store. The staff is friendly and helpful. Who doesn't like free popcorn while shopping? The selection is pretty good even though this is obviously a lot smaller than big box stores. I've enjoyed shopping at all the other ACE hardware stores, and this one isn't an exception. read more

Small location but had just what I needed. Organized shelves too. I will definitely be back for more.

This is a very good hardware store. The staff is very helpful. They are closer to where I live than the big hardware stores Lowes and Home Depot so it is very convenient which has me coming back. They are a little pricey compared to the bigger hardware stores, but they have a good loyalty program with nice coupons. read more

My go-to place for odds-and-ends hardware as well as key copies. The folks working here are so friendly and respectful...they call me ma'am, explain things to me, and seem to enjoy their job. They work hard to make sure they can match your key...I had no idea they were so complex! And you can't beat the price...$1.99 for a key. Store is clean, well organized, well lit, and in a great location. I've never had to wait either...in and out in 10mins. I'll keep coming! read more

While Ace is a large chain, they have been smart to keep their size customer friendly and very manageable. They deserve recognition for being very customer centric. On just about every occasion I walk into the store I am greeted by a sales representative who feels like a personal shopper.....they will escort you to the exact location of the product you need. How often or where do you get that type of service...think about it! read more

Great service, all staff was courteous. They helped me with copying an old car key that was not found in the updated machines

Not very LGBTQ friendly. Staff was pretty standoffish and seemed irritated or uncomfortable with my partner and I. That's pretty much the only reason I'm leaving a bad review. They did, however, have everything we were looking for, and I was just wondering earlier this week where on earth people come by/purchase key rings--they have them. Good to know. What's not good to know is that I'm not very welcome in this Ace Hardware, or at least it seemed so. read more

Walked up to the store at 9:58 (they open at 10 evidently). Staff member walking in the unlocked door rudely told me they weren't opened. When I asked when they opened, he didn't answer and closed the door in my face. Total lack of basic civility. Won't be back here. Walking into Lowe's as we speak. read more

Great customer service! Helped me find a solution for an issue as well as pointing me to the right places. Thanks!

Ace is the place... to have exactly what you AREN'T looking for. The appeal of a small, convenient store has driven me in here on several occasions, but they never have the precise thing I need to buy for my home improvement project. If you need something as basic as a hammer, go for it. But if you need something more specific, you'll save time by skipping Ace. read more

Great service!! I live on the East Coast and wanted to order a gas grill for my daughter. Extremely pleased-they went above and beyond to help! I highly recommend them! read more

I was a little apprehensive about shopping here at first. I assumed, wrongly, that everything would be be overpriced and that I'd have to go to Home Depot to get what I needed. I was wrong.....not only are their prices competitive and fair, they really have good customer service and are willing to help you solve whatever home improvement problem you might have. I'm a regular customer now......also be sure to get their loyalty card to earn points...they add up fast. read more

Hyde Park Ace Hardware - Hardware Stores Near Me - Cincinnati, Ohio

I just had to write a review after having been in and out of this store several times over the past few months. The customer service is always great and the employees have some knowledge about hardware in general and if they don't know, they won't try to guess, they'll ask their teammates and find the answer. The size of the Ace Hardware stores is smaller than the 'big two' which is great as the stores are always clean and straightened and it's a quicker trip in and out. Avoid Lowe's and Home Depot if you can, and go to this Ace location instead! read more

Very convenient and very well-stocked for a small neighborhood hardware store. They have my beloved Benjamin Moore paint, and lots of other products. The staff is friendly and knowledgeable and they usually have plenty of employees on hand to answer questions and help you out. They also have an Ace card where you can accumulate points AND a popcorn machine with free popcorn! read more

Because of its small scale, this Ace hardware feels like a neighborhood hardware store, despite its location in a big strip mall. We've gone here a few times for basic gardening and household supplies, and almost always find what we need. Staff are very helpful, and have even offered to help us carry things out to our car before. read more

I always have great service when I come in here. For being such a small hardware store (compared to the home depots and lowe's of the world), they usually have what I'm looking for. For example, I recently moved and came in to buy some paint. The guy who did the mixing wasn't happy with the way the color of one was coming out and ended up mixing it 3 times before he would sell it to me. I can't imagine that level of attention to detail happening at another store. I'll always stop by Ace first! read more

Very helpful and friendly staff. They don't have the selection of your big box stores but it is my go to place for most DIY projects. Great coupons and loyalty program. read more

You'd be surprised how well this store can hang with the likes of lowe's and home depot. Outside of the big building materials and gardening supplies, this is a great place to get the tools you need, at a good price, and running in and out in no time. Save time, save money read more

Nice well-stocked Ace with a Target-like supply of home improvement stuff, with small-town service - I was impressed at the assortment. Helpful staff and free popcorn. read more

Ok, so I definitely don't know my way around a hardware store. I wandered into Ace Hardware a few months ago in search of a universal remote, light-bulbs, and some power converters. For a hardware store, Ace is pretty big, so I walked in and was overwhelmed with the number of products for sale. My face must have shown my confusion clearly as within seconds, a friendly salesperson had asked if there was anything he could help me find. He reminded me of my grandpa and was extremely knowledgeable about every product I needed. I found a cheap universal remote (I had lost the one to my television set somehow) and the salesman showed me how to program it so I didn't even have to read the instructions when I got home. He also directed me to the cheapest and yet best quality light bulbs and power converters. My experience at Ace was great, and I'm definitely going to be back there for all of my home needs instead of venturing to the mega stores (Home Depot, Lowe's) that don't have good service. read more

As a home owner, I go to Lowes and Home Depot quite often for suppliers. This Ace Hardware has by far the best customer service of them all. The staff is very knowledgeable and someone is usually available to help. Selection is not as broad as Lowes or Home Depot, but for quick convenience, "Ace is the place". read more

These folks are awesome! I came in this afternoon looking to see if they could find me a scrap of 1x4 that I could cut down into a 4x4 inch piece for a DIY project. Not only could they find me a scrap, they cut it down for me. I have had multiple similar experiences at this particular Ace Hardware -- they are genuinely helpful. read more

Act is the place! Forget the ;big box' stores...Ace is VERY helpful! Staff is always willing to help!

Very good selection of basics and super helpful, friendly staff. Prices are competitive on most things, and they usually more than offset the hassle and time wasted trying to find things in a big box stores. I like supporting a local business and always start here first. read more

Patrick the 3rd store manager was extremely rude. I will not be coming back to this location. If I have to go to an Ace Hardware I will go out of my way to go to New Port or Clifton. Actually, he was so rude that I will probably stray away from Ace Hardware altogether and go to nearby Home Depot or Lowe's. read more