So I haven't been inside Lowes for a while but did you all see that they have a work clothing section?! It's so nice! Hats, pants, shorts, heavy duty t shirts, wind breakers, sweat shirts and moisture wicking hoodies! Blow me over with a feather! Everything is stocked and clean! Prices are up on a lot of things I noticed since I did home improvements on my house during Covid. Nothing has gone down lol. Dead store on a Tuesday afternoon but if you have a project or landscaping work, they are ready for you! read more

See all

Do NOT order anything online from this store! I ordered 4 glass replacement globes for my light fixture and ordered directly from the store through the website. They were the only location that had 4 of them. I paid for delivery and they showed up in the box that wasn't closed and they were just put in a box with no packing material. One was shattered and the others were scratched. And since the box was wide open, they driver easily had to have seen the broken one but delivered them anyway. I called the store and it took 10 minutes just to get someone on the phone. Once I told the lady what happened, she told me to just bring it back and they would give me a refund. I paid for delivery so I wouldn't have to drive across town. After I asked for another globe to be delivered, she told me she would get someone to help me, put me on hold and never came back. Terrible store!!!!! read more

Friendly and knowledgeable staff - always amazed at how many of them know every inch of the store.

I'm very disappointed in my experience today. I went in by myself just to get moving boxes. Sounds simple enough, right? The minute I get into the aisle a guy comes up behind me with a huge driving thing and just park within an inch of me I ask if he needs me to move he tells me nope I got all the time in the world. I'm trying to rush to get the boxes I need to get out of his way but they still have the band holding them together, making it difficult for me to pull each one out. He sees me struggling and just waits playing on his phone. I get to self check out. I'm struggling because of the amount of boxes. I got that they're following and the person at self checkout is just nonchalantly waiting for me to be done. Doesn't offer any assistance while two other customers offered to help me and were kind enough to help me get them all scanned without making a mess. I park near the front entrance and I'm struggling to get these in my car and it's now started to rain and once again a worker is within 10 feet of me just playing on his phone with his hood up, ignoring customers while a separate customer helps me get them into my car. It wasn't a lot of help needed just another set of hands and I'm disgusted by how many workers around me just standing there clearly not wanting to make any effort to help me. read more

This location was well stocked, to the point it was cluttered. MULTIPLE items were in the wrong place which made finding prices incredibly difficult. Store associates were not helpful or LGBTQ+ friendly (kept giving nasty looks to my boyfriend and I and told us that we could help ourselves instead of providing support like we requested). Overall recommendation: Go to Menards in Cinci or the Lowe's in Erlanger/Florence area read more

Lowe's Home Improvement - Hardware Stores Near Me - Cincinnati, Ohio

See all

I can't believe I've been here numerous times and not leave a review. I'm mainly here for the plant section. Though over the years we've bought things for our home. And we are thinking of getting a grill very soon. But nothing beats the pricing and the selection of their house plants. They have everything from cactus, succulents, exotic plants, arrangements and more. Even the accessories and potting soils are fair in pricing. My only beef is the handling of the plants. I feel like they are not treated properly once out of the package. Some look like they look unhealthy and need watering. The plants are beautiful but just need a little care. Check out used to be painfully slow. Since self check out is mostly in every store, it's made it a little faster. Some times I find it very hard to find some help but if you get on the app, it will tell you what aisles the items are on. Overall I'd rather come here than Home Depot. It's more oranganize, better selection and reasonable pricing. read more

See all

Great store sales beautiful houseplants and everything for your house needs. Great sales. Everyone Is helpful

Waited 40 minutes for anyone to even help with cutting vinyl JUST for them to say they don't have anything that we are looking for. They used intercom repetitively read more

Love this location, the staff is super helpful and nice. They are well versed on whatever you need and give the best advice. If you are in the area and have a choice between Home Depot and Lowe's, choose Lowe's. Great location with lots of parking. The only con I will say is that they do not have a lot in stock so you might have to order online. I think this is due to the pandemic but I find it easier to go in store to research and see what I need and then deliver to the store. read more

Lowe's Home Improvement - Hardware Stores Near Me - Cincinnati, Ohio

WAY better than the competitor (Home Depot) that's right by it and that's probably all you need to know. If you need something, go to Lowe's! They actually have workers, so you will have someone to answers questions, help you find something, check you out, return something etc. They don't always have everything in-stock and it isn't perfect, but it is SOOO much better than the alternative and I will keep coming back as long as it never gets as bad as the nearby Home Depot. One annoying thing: I got copies of my house key made here and none of them worked UGH! So maybe don't get keys copied there. I was able to get a refund, but still annoying to waste time and make an additional trip. Great selection of plants! I got all of my Fall mums there and the prices were very reasonable. read more

Today (09-24-2024) I visit Lowe's in Pleasant Ridge ( Ridge Ave) for some items for my home. I try to ask couple of employees about a item I was looking for everyone saw me walking toward them and turn away. I met one African American Male name Eugene who when I ask about find Velcro went of his way to show me where the Velcro was. Please Lowe's give Eugene a golden star for me. Anyone visiting Lowe's in pleasant ridge look for Mr Eugene for very good customer service. Thanks You Mr. Eugene. read more

They never have the paint you want. Color availability is generous but never quite what a nature born designer would like to see. The Mid-Century Modern colors look so drab. Or is it me? *sighs* read more

Don helped us out with getting all of our supplies ready to build a clothing shelf. We had a great experience and he took his time to give us suggestions that ended up making our shopping process a lot easier! Not to mention he stayed after his shift to help us out! read more

Came here for the first time in search of succulents and terracotta pots. Headed straight for the garden center which has a separate entrance and cashier. Some plants are inside and some are outside. So if you're looking for plants, make sure you look in both locations. I got a great succulent arrangement on sale for half price!! They also had the plastic saucers that I was looking for to go under my planters. The selection of terracotta pots was sparse, but I was able to find what I needed. This seems to be true at all garden stores. I did ask a salesperson about the succulent arrangements, and she was just okay. Not very friendly. Check-out was a bit slow. There are two checkout stations, but only one was open. Overall, a-ok. read more

I tend to like Lowe's better than Home Depot's but I can say that is not the case with this Lowe's. Except for the garden and paint departments (the bright lights of this store) the rest of the staff isn't great. I tend to buy a lot from Lowe's but with a Home Depot down the road I think I'll make a left and go to Home Depot next time. read more

Bought an air impact gun online with extended warranty. Gun crapped out about day 21. yes they did take it in also nullified my extended warranty. Said take in place store credit minus the warranty. Will never buy from them again. Second $30 warranty went to shit after 20 something days. read more

What do you call a lumber yard without a working saw for over a month? A joke. What do you call a lumbar yard without a saw for over a month that is attached to a hardware store that sells saws and saw parts? Pathetic. Home depot is just across the street. Go there. read more

By far the WORST customer service I have ever received. Went in to get a grill on 3/6 and after a wonderfully helpful associate help us pick what we wanted and gave information on delivery/assembly sent us to customer service to complete the transaction and schedule. From the minute we walked up to "customer service" it seemed we were a bother and received attitude from all 3 hens working there. Did not get a greeting nor were we asked if we knew what we wanted/had been given the information. I understand being frustrated that another associate did not do their job but as the customer, do not take that out on me. Not only does it make you and the company look bad but you also lose numerous future sales. Check the attitude and maybe learn how to help service customers or go in the back and stock. read more

Thanks, Ashley & Don on the phone and in-person you bothe were great!!! I started the day at Maynard's looking for an expensive security system but they were ill-informed therefore I traveled to Home depot and the same there! Finally, I arrived at your store and you both ere great! and I purchased over $500.oo worth of products and systems! read more

Lowe's Home Improvement - HIGH PRICE LOCKS$$$ we buy!! - Hardware Stores Near Me - Cincinnati, Ohio

MARGRET IS THE BEST! Margret is this wonderful person that works in the paint department. She always matches my paint chips PERFECTLY and explains which variety of paint to choose from which really helps me out since I am new to all of this! She really deserves to be recognized for all of her knowledge and insight as well as her cheerful personality and smile that makes me feel happy to be there. Margret is the reason we always go to that Lowe's on ridge. Everyone needs a Margret at their Lowe's!! read more

Products are great. But we will never use them again as a "gc" for remodel work. If you do, before accepting their estimated time the project will take (and even adding a week on) I'd suggest you ask where your job will fall on the line of priority with whomever they sub out to do the work. What work these 2 guys have done is great - but it's hard to get anywhere when they've only had 2 - 2-1/2 hours here for the past 3 days, as their boss apparently keeps pulling them for other work. Meanwhile, we have no kitchen, and no running water downstairs. Never. Again. 11/29/17... again (still)... never again. Ever. read more

Worst experience ever. Of 13 doors ordered and delivered NONE were correct. Complete nonsense. Utter waste of my time. Utter waste of their time and money delivering Incorrect product that will have to be picked up and re-delivered at their expense. If I could give negative stars I would. Do not use Lowes for work like this! read more

Avoid renting a carpet cleaner here at all costs unless you plan on paying $60 for the rental. At checkout they tell you where to clean but upon return tell you that you missed a spot (even though the part they tell you that you missed wasn't included in the little cleaning tutorial at initial checkout) and keep your security deposit. It's an absolute scam. Go to Home Depot. read more

I bought a dishwasher that was IN STOCK from this Lowes 5 weeks ago. I haven't been able to get Lowes to deliver it. They first assigned an installer to pick it up and install it (I paid extra for installation). The installer never called and never answered the phone when I called. I eventually gave up on getting the dishwasher installed and told Lowes to just deliver it to my house. They always say they can see the order and will call me back by the end of the day to schedule delivery, and then don't follow me up. At this point I'm just canceling the order. I'm pretty sure the issue is that online orders rely on the store for delivery and service, but the online teams and the store workers are not using the same systems. Don't buy online from Lowes, it is a total mess right now. read more

My preferred Hardware store. I've bought many items here and while it is huge and sometimes difficult to find things, their staff is helpful. They don't have the most experienced staff that I've seen but sufficient. They do have good customer service. I shopped there a couple weeks ago and left behind a roll of duct tape I bought. I brought this to their attention a couple days later and they just gave me another roll of tape, no additional questions. I continue to go back. Also, military get a 10% discount. Just ask for it and show your ID! read more

I have been a Lowe's customer for years. And normally, the visits there are enjoyable. However, that seems to have changed. On my visit there last week, at least 50% of the customers were not wearing masks - and they seem to be pleased with being "rebels". One guy was even carrying his mask with him and attempted to put it on until his buddies started making fun of him. Employees seem frustrated as they felt they couldn't do anything about it. And by the way, half of the employees had masks that didn't cover their nose. So no wonder COVID-19 is making a comeback. Went to Ace Hardware and they let people know they couldn't come into the store without a mask on. Who do you trust more now? read more

I desperately want to like Lowe's. I like their selection more than Home Depot, their prices are often a bit nicer for what I'm looking for, but good Lord... they are extremely disorganized when it comes to placing orders and customer service. Save yourself the headache and never order something online for pickup. I've done this three times now. Each time was terrible. First time: no one there to help, waited 15 minutes until someone from the self checkout decided they'd come help me. They, of course, didn't know how the system worked. I didn't expect them to, it's not their dept and they're not trained for it. But they had a super hard time pulling up my order and doing whatever needs to be done on their end of things to show that I've received it. Second time: no one there again, but i noticed there was a call button. Pressed the call button which makes an announcement on the store PA system. Waited 20 minutes. Again, someone from another department helped out. The order that had been pulled was incorrect. right product, wrong size. They completed the transaction anyhow and I asked what I should do about the wrong sized item. They said they didn't know. I said... can I leave this with you and just go grab the right one from the shelf? They were literally already helping someone else by now, but said yeah that's fine. Cool.... So i went and grabbed what i needed and left. Third time: I did NOT want to use this system a third time. I do tend to learn from my mistakes. However... I wanted 2 of the same pot. There was only one in stock. The app said they had 5 in stock. I asked the garden center. They looked into it and saw it was also listed as in stock. They said they found the other 4, but they can't sell them because they're doing inventory right this week. End of discussion. Again I pressed and asked... "when will you be done with inventory... next week? should i come back then?" Yeah sure. Again they've moved on to the next thing and were pretty dismissive. COOL. So I went to my car, pulled up the app, and ordered the extra pot, just to see what would happen. An hour later I get an email that my order is ready for pickup. COOOOOOOOL. What the heck? And of course when i go to grab it there's still no one manning the counter, and they've removed the call button. Another 20 minute wait when I can see the pot sitting there on the shelf with my name/order # on it. I am full of impotent frustration. Am I still gonna shop there? yeah. Am I gonna like it? Nope. If i can help it i will never use their online ordering for store pickup again though. read more

Returned unused Christmas lights within the return window, but after Christmas. Was treated like a criminal. Attitude the entire transaction as it "had to be approved". Another reason to not shop this location. I try to shop local to keep jobs and the community going. However skip this Lowe's. They couldn't care less and it shows in how they treat you. read more

I wished I had read the reviews before going with Lowe's for my kitchen remodel. Whatever they could do wrong, they did it: they ordered the wrong cabinet doors, the contractor does not know how to measure (or does not care, or most likely both), as they designed 2 pantries with the wrong dimensions, one too tall and one too wide. They forgot to order shelves for the pantries (it is well known that a shelf-less pantry is the new chic!!!!) and of course the so-called "project coordinators" can't care less. They don't follow the work, and don't respond to mails or phone calls, particularly when things don't work out. So, the work started in October, and we are now in March, and it has not yet been completed. DO NOT USE THEIR SERVICES IF YOU WANT TO KEEP YOUR SANITY! read more

Worst customer service of any Lowes. They seem to hire the most unhelpful front desk staff, who then have no people skills and are often just trying to find ways not to do their job. Some speciality stocked items can be found at this location but the staff make the experience awful. I try to use the Lowes in mason when possible. read more

Ordered a storm door in the store, had to make two follow up trips because necessary items were left off the original order. Each trip resulted in 30+ minutes at the service counter only to be redirected to another department. No one (staff) seems to know what they're doing or walking around with one another or on their phone. Very poor service read more

Great store, but never ever use "Lowes delivery" service on Ridge and Highland Ave Norwood/Pleasant Ridge OH. Manager of the delivery department has attitude for days. Tries to use the ol' "yes sir" "no sir" "ok sir", but in that condescending tone that negates trying to be polite/professional. That said 2 deliveries to get my products delivered. Items that had obvious damage to the naked eye were hidden from immediate site by the driver. In other words buried in the stack that I guess I should've (in hindsight) babysat them and watched each piece get unloaded. Then got a call 2 days later (AFTER 2nd delivery) "Hi, this Lowes delivery driver (A different one) I need to set up a time to drop off your order." Me: you mean the order I already got? Yes they we're going to deliver my entire order again. I of course was honest and told them no I already have it all. All $900 worth of material that was about to be given to me again. You're welcome Lowe's. Again, just stressing, great store but never use delivery service! Never! read more

Lowe's Home Improvement - Hardware Stores Near Me - Cincinnati, Ohio

My refrigerator has died. I am shopping for a full size basic refrigerator be it new, used or a scratch and dent one. I had a vendor gift card audit to do at this store. Lowes has decent variety of gift cards for sale but not as many as you can find at a big Kroger store. After completing the audit I headed for the appliance section of the store. Like the previous Lowes store that I had just visited there was still a smaller variety of refrigerators for sale than I found at Home Depot. Most of them were high end refrigerators priced from $1000 to more than $2000. The basic models were much fewer in number but at similar prices that I found at Home Depot. Again I found a section with scratch and dent marked down appliances including refrigerators and freezers. This Lowes had a greater variety of these items the day I visited it. An appliance associate connected with me. He seemed friendly and very willing to answer my questions even though I made it clear I was not going to make a purchase today. I have not yet found the refrigerator that I want at the price I am willing to pay. The search continues. Until next time be kind to each other. #yelpcincy #lowes read more

Lowe's Home Improvement - Still looking! #lowes - Hardware Stores Near Me - Cincinnati, Ohio

Customer Service & Employees Far Below Average - Also This Store is Robbed Atleast Once a Week As a huge fan of Lowes, I'm so disappointed every time I go into the Norwood location. The store managers are pathetic and not only do not know their own products/processes, but also rude and a complete headache to deal with. The district managers in the Tri State area must be at the bottom of the Lowes corporation charts. I have also seen this place get robbed before and watched an employee chase two men out in the parking lot. One of the clerks said, "oh that happens here at least once a week." I really hope that this store can turn itself around in the next year. Not likely, but one can only hope. read more

The worse experience in the world. The store is an absolute joke. You wait a half hour minimum to find someone to talk to. Everyone inside does not have a clue what they're doing. You look for something online to see if it's in stock and it couldn't be further from the truth. I will NOt ever go back to this Lowe's or any other one due to how big of a nightmare this one is. Wish I could rate it a zero. Two hour trip minimum to leave empty handed. I approached a guy for help and he literally said, "yes follow me" he managed to walk back to and employee only section and said he'd be right out. I waited ten minutes, went up front and he was standing outside helping somebody else. read more

This is a really great Lowe's. I'm a new homeowner, and I'm here just about every week to pick up something new for my next home improvement project. Since I have no idea what I'm doing, I rely pretty heavily on the employees here, and they have always been extremely helpful. The staff is really great at pinpointing that one person who looks clueless (aka me) while staring at a thousand options for different door locks and then helping make a decision. I especially like the guy that works in the paint section...He helped us pick out all the tools and choose the paint style and color that would best fit our new home. I come back to him every time I have a new project to work on! read more

I usually have great experiences with Lowe's, and the Norwood location in particular. However, the company that this Lowe's uses to deliver and install washers & dryers is truly terrible. The deliverers refused to install the risers that we had purchased to place underneath the machines (each riser costs roughly $200). According to the delivery team, they "weren't aware" that the risers had been ordered and they refused to attach them because they had other deliveries to make and "time is money." I then had to contact Lowe's, who then had to contact the delivery company and direct them to come back out and finish the job. The delivery company finally came back approximately 10 days later (with a different, more competent delivery team, thank goodness). Just an all-around awful experience. read more

The bad news is the gas dryer we ordered in early December was back-ordered, with delivery estimated at 1/4 instead of 12/20. The good news? Lowes delivered a loaner to get me through the Holidays until my dryer arrives. That part, at least, is great service for a big box store. Thank you. read more

I went to the Lowe's on Ridge Ave in Norwood and it was terrible! I saw 6 Lowe's employees as I was walking around the store and NONE of them smiled or asked me if I needed help finding anything! Where is the Management?? I will be going to the other big box hardware store down the street and you all know which one I'm talking about! Shame on you Lowe's!! read more

I certainly wish I would have read the reviews here before purchasing a new washing machine. I'd suggest driving the extra 1/2 mile to Home Depot. I thought I did ALL my research... brands, features, etc. and had essentially had made a decision on a washing machine. I went into the store to see it in person and place my order. When I approached the appliance section there were two men at the desk - neither greeted me or offered help and they both quickly left the area. I browsed the dept waiting (about 10 minutes) for someone to return and eventually had to press the "need help" button. "Help needed in Appliances" played repeatedly over the speakers but it took 10+ minutes for someone to show up. I informed the employee that I wanted to purchase a washer but wanted to verify the price. He verified the price and attempted to walk away. I had to inform this employee 4 more times that I wanted to purchase the washer before we got started on the order. The order started with providing my phone # ... which apparently I don't know because the employee questioned me repeatedly when the # brought up someone else's name/address. We completed the order, setup delivery, and I was sent to the front to pay. The customer service desk just stared at me until I asked "is this where I pay for an appliance?". We paid and left. Now we're at delivery day! I was told I'd get a call the night before or morning of with my estimated delivery time. It's 10:30am, no call. So here I am again trying to chase down a Lowe's employee. (I finally spoke with someone that told me I was slotted for delivery between 3:30-4:30. At 1pm, I got a call that they were 10-15 minutes away. Look - having to suddenly replace an appliance is frustrating enough. No one needs the added stress of chasing unhelpful employees. read more