Can't say enough good things about our experience with everyone at Big Bob's (Latonia) . Austin,…read morethe installer was very timely and honest about arrival times. And he was also honest about his arrival time on the day that they finished the job. They were also very friendly, clean and tidy, in terms of how they left the basement. At the store , Bobby was also wonderful to deal with. Did great with the pricing and estimates of what we were looking for. There was never any mystery about the cost.

We visited a couple of flooring suppliers before Bob's in Colerain. All had the same carpets but…read moreat much higher prices, and all had typical over the edge sales people. At Bob's we met Patrick who was terrific--he just gives you the facts, really listens, answers questions and doesn't exhaust you with cheesy sales tactics. He helped us find the perfect flooring for our needs. The install team, Rob and Bobby, were amazing! They were professional, friendly and super hard workers who did a meticulous job. We are beyond impressed with Big Bob's and highly recommend. Thank you!!

Second job completed. New luxury vinyl floors with carpet in my family room and stairs. Turned out…read morebeautiful. I changed my mind on a few bits and the guys were very patient with me.

My husband and I have used Brooks Flooring for some of the work we have had done in our home. The…read morefirst job was great! They installed new carpet in our bedroom and the carpet was laid the way it should have been. The next jobs started going downhill. The last job they did was laminate flooring in the living room, hall and the 2 landi on the stairs leading to the family room. The job was really botched. They were here once to correct some mistakes but I have called them twice to come to the house to look at other mistakes I found. The owner has not called me back and it has been 3+ weeks. We always try to give our business to locals but I am beginning to rethink that decision.

Carpetland recently did all of the flooring in our home, this included LVP and carpeting. We LOVE…read morethe outcome, it looks great! Pricing was extremely reasonable and competitive. Jeff Stovall was our salesperson. He was extremely friendly and helpful throughout the entire process. Scott and Leonna installed the flooring-they were so accommodating and did fantastic work! All employees really went above and beyond. I would recommend Carpetland to anyone.

I have had carpet bought and installed by Carpetland Erlanger on many occasions. I must give a big…read moreshutout to their installers who always are polite, hard working and excellent at their job. I have also, once and only once, bought from another company and have regretted it. The installers ruined my baseboards and after less than a year, the carpet stretched. Replaced with carpet from carpetland with no damage to my baseboards. My advice is to go with a company whose employees know what they are doing. I highly recommend Carpetland. I also have a favorite salesperson, but all the sales personnel are great. They give you all the time you need to decide and arrive at your home to measure on time.

OMG this company got every stain out of our carpet! This is the BEST company for difficult stains…read moreand odor. I had three different companies come out to clean and I was so disappointed in the integrity of the other 2 companies. We will be using this company for all our household and businesses. I was so happy with the time and care they took to get every stain out including RED! We have truly found the best! Thank you so much.

We found ourselves unexpectedly moving in to my MIL's home after she moved into a nursing home,…read more and needed new carpeting in two rooms due to pet stains. We were on a tight budget, and working with Jakob to find the best fit for our finances was awesome! He did everything in his power to get the lowest price possible and was honest with us every step of the way. Definitely recommend Big Bob's and specifically Jakob! I also should mention the speed, efficiency, and honesty of their carpet contractors - One of them accidentally broke a glass ceiling light cover while bringing the tools in and, without pause, ran off to Lowe's to grab us a new one (on them obviously).

Horrible and irresponsible customer service by Ryan. I…read morecalled the store, Ryan answered. I said I am on my way, will be there by 5:50pm. He said he will be there and will close at 6pm. I just want to match the flooring sample I have with the one available at store, it's hardly 5 mins work. I arrived at 5:52pm and the store is closed already. This is very irresponsible customer service from Ryan. I drove 35 mins to visit the store and he closed it 10 mins early even though he knew I was coming. I did business with Big Bob's Store at Colraine avenue and they were very sweet. I would not recommend this highland Avenue store if you care about receiving a good customer service.

I called to schedule an appointment and was scheduled within two days. The technician was very…read moreprofessional and my carpet looked great! I discussed having the carpet taken up as an alternative since I have no idea what could have been in it as I have recently moved here. I was told that the carpet looks good and I should be fine with the cleaning. However, I could still smell the odor a couple days later. After three weeks of calls, the technician finally showed. He tested for moisture, gave me a can of deodorizer, and told me to call back if the odor remains. I called back the next week to schedule an appointment because I could still smell the odor. When I mentioned the moisture meter, I was told that it was used to make sure it was not something that they did, huh?, from three weeks ago?. I had used ChemDry before but wasn't aware that I had selected a different company this time, shame on me. When I mentioned that the other company came out a couple times to get rid of the odor, I was told that they have been in business for 25 years and they know how to clean carpets. Longevity and good customer service are two separate things. They were also way more expensive than the previous company.

If it were possible to give a negative review I would. These people don't stand by their work. I…read morehad flooring put in in 2015.by them. In 2020 I started calling these people. The floor has large gaps in it and looks horrible. The ignored me for months. then Covid came along and everything was on hold. About 6 months ago I tried again. They ignored me for months then about 2 months someone finally came out. He said he'd be back that Friday. That of course didn't happen so I started calling again. Of course they ignored me. I called today and they said I would have to pay to have their poor workmanship fixed. I don't think so. My last floor lasted 25 years. If I'm going to pay someone, I'll get someone who knows what they are doing. Stay away from this company.

Very bad business practices for a company. Won't repair our floor called 50xs or more. Giving us a…read morerun around. Going to take them to court!!! Paid 5000.for a floor that ripping apart. Less then two years old.

Debora, Braden and the receptionist, the three people I encountered, were all exceptionally…read morefriendly and helpful. Debora steered me in the right direction regarding padding for underneath a Turkish rug and Braden cut it while I waited which was much appreciated.

We had a runner installed on our staircase and the installers did a phenomenal job. They were in an…read moreout in a heartbeat and left absolutely no mess. I much appreciate at the service and the efficiency.

Mcswain carpet lost my business today...if I wanted rude, lazy, over priced, and unprofessional I…read morewould have done the carpets myself....was hoping to put in furniture tonight but instead I'm repairing walls.

Unfortunately, we had a very bad experience with McSwain flooring and will never have them or an…read moreArmstrong floor in our house again. Be forewarned, neither company will stand behind their flooring and the "lifetime warranty" they sell you is meaningless. We purchased an Armstrong vinyl plank floor (A6899 Luxe Plank) from them for our kitchen. It was supposed to be their top-of-the-line floor and was sold with a lifetime warranty. We recently started a remodel of the kitchen with plans to keep the flooring in place. However, during construction, our contractor noticed that the vinyl planks were separating at the joints. We called McSwain, who in turn sent someone to the house (Paul I believe) and he was extremely rude and condescending. He basically said our issue was "an environmental" issue and they would not honor the warranty claim. With this news we opened a claim with Armstrong in the hopes that they would stand behind their product. Fast forward 5 months later and today they rejected the claim stating, " issue you are having with your flooring is not a warranted issue". No other information provided. Our kitchen is no different from any other kitchen, so their excuse of it being an "environmental" issue does not hold water. Especially given that they can't/won't explain what that even means. Steer clear of both McSwain's and Armstrong!