McSwain recently replaced the second-floor carpeting in my home with LVP flooring…read more During the installation, the crew cut over 100 boards inside my garage without using a dust retention system. As a result, the entire space and everything in it was covered in sawdust. The dust has even accumulated in the garage door rails, affecting the guide rollers. No attempt was made to clean up the mess. When I raised this issue, the team stated that it was due to the rain and cold weather, and noted that the contract only specifies "broom swept" conditions. I would strongly advise against using their services. If you do choose to hire them, I highly recommend ensuring your contract explicitly requires all cutting to be done outside, regardless of the weather conditions.

Had a large unsightly hump in carpet. Jeremy knew what needed to be done and quickly and expertly…read morecorrected the problem, stretching and reattaching the carpet to tack strips and corrected a faulty installation from 12 years ago. Communication was clear via email, text, and phone. Came early and the price was half that quoted by others using 2nd level contractors. He's local to me and was glad to give him the business. He earned my business and I recommend him highly.

These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

This company just did major damage to our walls and did subpar work. A one week job stretched into…read more5 weeks. We had them place waterproof laminate throughout the main area of our main floor. Three bedrooms of carpeting. Vinyl in a bathroom and a mudroom. And waterproof laminate in the finished basement. The first crews didn't cover/ tape off appliances or areas as stated in their contract. The whole house from the 14 ft ceilings with 10 ft ledges to the ducts and 6 brand new appliances' vents were coated in flooring dust because they used multiple electric saws inside our house. They dinged and gauged every single wall in every room. Massive amounts of damage to newly professionally painted walls. Some gauges removed layers of paint. There were black hand prints all over the walls. Their lunch garbage thrown on the lawn. The flooring in the basement was installed incorrectly. They left off the protective plastic layer that goes underneath. We have a video camera that points right into the basement door. Otherwise we wouldn't have known until our floor failed - then would've been told that the warranty was voided because it was installed incorrectly. The carpeting crews then did a shabby job and left a big, raised seam down the middle of the master bedroom. Doors not reattached or dragging the carpet. The wrong transition strip was put on the top of the basement landing - the wrong color and a major trip hazard. The carpeting crew then also did further damage to our walls by cleaning and painting on our walls without our permission. The project manager, Nadia, was in charge of the first crews and carpeting crew. We emailed Nadia and the salesman, Jay, the pictures and videos of all the damage to our home and the crappy work that had been done on the flooring. That email was forwarded by Jay to the branch manager, Amanda. Amanda assured us that everything was going to be fixed, the crews were let go and that Nadia was removed as project manager. She promised that a professional crew would fix the flooring, agreed to pay our painter to fix our paint, she would send out a cleaning crew and get our ducts cleaned. She also said she was going to oversee our project. Amanda didn't oversee anything. She didn't come out to our home until 3 hours before the 2nd crew was finished with our floors. She was on our property a total of 19 minutes. All caught on video. Video of her being asked by the 2nd flooring crew about the open hole left in our finished basement floor. It's supposed to have a matching cover. Instead the first crew shoved another pipe into the drain, making it narrower and no one has ever brought the matching floor cover. We still have an open hole in the floor. Also video of her saying she was going to have the flooring removed from our back patio. It's still sitting there. She also didn't even look at the carpet seam in the middle of the room or the damaged walls. The 2nd flooring crew did a better job but now less than two weeks later and the floors are popping in multiple places. The unqualified cleaning crew sent out by Amanda and Iliane then did more damage to our walls. Well, her teenage kids did. She sat in the car nearly the entire time, on her phone. Also all caught on camera. The mom can be heard asking the progress of the kids as they worked 'cleaning' my home and she sat. They didn't clean much but did a lot of damage. The mom used an unapproved cleaner on my floors that can void the warranty and strip my floors. After nearly 5 weeks into a job that was to take 1 week, has damaged our home, delayed our move by a month, delayed putting our other home on the market, cost us a lot more money than the cost of the flooring and ton of stress - we decided it was in our best interest and for the sake of our home to part ways with this company. We just could not trust anyone from this company to be let back into our home to damage it further. They have all proven themselves to be completely incompetent and unable to handle a job of this size. It was agreed that a price reduction was warranted and we were told we would hear from them soon about whether our warranties were still valid. We were also told that the owner had been notified. After three days with no communication we emailed to enquire about the status of our warranty. What we got back from Amanda was a snarky email that reeked of Chapgpt. It also stated that we would not get our reduction in price if I left a negative review or said anything negative on social media. That didn't go over well. We paid the reduced price and you're reading this review. And the damage is condensed here for space, it's worse. The new owner? Never heard from him. I sung their praises in multiple reviews before and now I'll shout from the rooftops what they did to my home and the crappy work they did.

I used Cawood Flooring for all of my flooring at my condo in Milford (across from Miami Meadows…read morePark), as well as for my current patio home in Loveland. Their installation crew was amazing both times! They kept me informed of their estimated arrival times, moved and replaced all furniture, and thoroughly cleaned up every evening. I highly recommend their honest sales staff and well as the "Combs Crew" installation team!

This company is by far the BEST company I have EVER DEALT WITH. From the the time they took my…read more initial call to installation completion I could not have been more impressed with their patience and professionalism. After delivery of my floor I thought it was the wrong selection. I went to the establishment and spoke to Molly and it was my fault because the flooring looked different depending on the lighting. Robert was the installer, and to call this man a perfectionist is an understatement. He carefully inspected each planked he laid before and after installed. Everything about Caywood Flooring is about quality and customer satisfaction. If Heaven had a floor, Caywood was chosen to install it.

Amazing family owned business for your flooring needs! Their team, timing, quality and pricing were…read moreall great. We would use them again!

Had a wood floor installed. Dawn Marie was very helpful and patient giving us numerous quotes due…read moreto our changing request. The installers were professional and polite. Very happy with the end result, so happy we are having them do the carpet in the basement and stair

***** Five Stars: Had a great experience getting carpet from Floor for Less Ohio. Went to the their…read moreshow room on a Saturday to view samples and learned about the product options. They sent us home with sample to see they looked at the house. Steven Marx came out to take measurement and talk to us about the job making suggestion and confirming how we'd like the job done such as direction of seems and style of installation on the stairs. The crew installed 1,250 sq ft of carpet in one day. They moved furniture, cleaned up, and left us some scrap carpet piece on request. We will be back for flooring on our second level.

From the owner: At Floors For Less Ohio, we bring our flooring and carpet showroom to your Cincinnati, OH. No need…read moreto visit our showroom--we make it simple to choose the perfect flooring from the comfort of your home. Call (513) 617-2812 to schedule your in-home consultation now!

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!

Worked with them to get my water heater replaced. After dealing with a previous plumber who…read morecanceled on me several times, they were a relief with fast communication and quick replacement. They helped me get my home warranty claim approved after a long fight with the sketchy home warranty company. Easy payment methods also. 10/10

We found ourselves unexpectedly moving in to my MIL's home after she moved into a nursing home,…read more and needed new carpeting in two rooms due to pet stains. We were on a tight budget, and working with Jakob to find the best fit for our finances was awesome! He did everything in his power to get the lowest price possible and was honest with us every step of the way. Definitely recommend Big Bob's and specifically Jakob! I also should mention the speed, efficiency, and honesty of their carpet contractors - One of them accidentally broke a glass ceiling light cover while bringing the tools in and, without pause, ran off to Lowe's to grab us a new one (on them obviously).

Horrible and irresponsible customer service by Ryan. I…read morecalled the store, Ryan answered. I said I am on my way, will be there by 5:50pm. He said he will be there and will close at 6pm. I just want to match the flooring sample I have with the one available at store, it's hardly 5 mins work. I arrived at 5:52pm and the store is closed already. This is very irresponsible customer service from Ryan. I drove 35 mins to visit the store and he closed it 10 mins early even though he knew I was coming. I did business with Big Bob's Store at Colraine avenue and they were very sweet. I would not recommend this highland Avenue store if you care about receiving a good customer service.

I worked with Steve and he did an awesome job working with me and went out of his way to help me…read moreget exactly what I wanted. He is also a great communicator. I will definitely deal with Buddy's Carpet for future needs.

very friendly staff and very helpful I would definitely let…read moremy friends and family know to shop at this location or at any the Buddys flooringAmerica locations, they all have a great service and attitude pleasure working with them