Amazing family owned business for your flooring needs! Their team, timing, quality and pricing were…read moreall great. We would use them again!

Had a wood floor installed. Dawn Marie was very helpful and patient giving us numerous quotes due…read moreto our changing request. The installers were professional and polite. Very happy with the end result, so happy we are having them do the carpet in the basement and stair

UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

This company just did major damage to our walls and did subpar work. A one week job stretched into…read more5 weeks. We had them place waterproof laminate throughout the main area of our main floor. Three bedrooms of carpeting. Vinyl in a bathroom and a mudroom. And waterproof laminate in the finished basement. The first crews didn't cover/ tape off appliances or areas as stated in their contract. The whole house from the 14 ft ceilings with 10 ft ledges to the ducts and 6 brand new appliances' vents were coated in flooring dust because they used multiple electric saws inside our house. They dinged and gauged every single wall in every room. Massive amounts of damage to newly professionally painted walls. Some gauges removed layers of paint. There were black hand prints all over the walls. Their lunch garbage thrown on the lawn. The flooring in the basement was installed incorrectly. They left off the protective plastic layer that goes underneath. We have a video camera that points right into the basement door. Otherwise we wouldn't have known until our floor failed - then would've been told that the warranty was voided because it was installed incorrectly. The carpeting crews then did a shabby job and left a big, raised seam down the middle of the master bedroom. Doors not reattached or dragging the carpet. The wrong transition strip was put on the top of the basement landing - the wrong color and a major trip hazard. The carpeting crew then also did further damage to our walls by cleaning and painting on our walls without our permission. The project manager, Nadia, was in charge of the first crews and carpeting crew. We emailed Nadia and the salesman, Jay, the pictures and videos of all the damage to our home and the crappy work that had been done on the flooring. That email was forwarded by Jay to the branch manager, Amanda. Amanda assured us that everything was going to be fixed, the crews were let go and that Nadia was removed as project manager. She promised that a professional crew would fix the flooring, agreed to pay our painter to fix our paint, she would send out a cleaning crew and get our ducts cleaned. She also said she was going to oversee our project. Amanda didn't oversee anything. She didn't come out to our home until 3 hours before the 2nd crew was finished with our floors. She was on our property a total of 19 minutes. All caught on video. Video of her being asked by the 2nd flooring crew about the open hole left in our finished basement floor. It's supposed to have a matching cover. Instead the first crew shoved another pipe into the drain, making it narrower and no one has ever brought the matching floor cover. We still have an open hole in the floor. Also video of her saying she was going to have the flooring removed from our back patio. It's still sitting there. She also didn't even look at the carpet seam in the middle of the room or the damaged walls. The 2nd flooring crew did a better job but now less than two weeks later and the floors are popping in multiple places. The unqualified cleaning crew sent out by Amanda and Iliane then did more damage to our walls. Well, her teenage kids did. She sat in the car nearly the entire time, on her phone. Also all caught on camera. The mom can be heard asking the progress of the kids as they worked 'cleaning' my home and she sat. They didn't clean much but did a lot of damage. The mom used an unapproved cleaner on my floors that can void the warranty and strip my floors. After nearly 5 weeks into a job that was to take 1 week, has damaged our home, delayed our move by a month, delayed putting our other home on the market, cost us a lot more money than the cost of the flooring and ton of stress - we decided it was in our best interest and for the sake of our home to part ways with this company. We just could not trust anyone from this company to be let back into our home to damage it further. They have all proven themselves to be completely incompetent and unable to handle a job of this size. It was agreed that a price reduction was warranted and we were told we would hear from them soon about whether our warranties were still valid. We were also told that the owner had been notified. After three days with no communication we emailed to enquire about the status of our warranty. What we got back from Amanda was a snarky email that reeked of Chapgpt. It also stated that we would not get our reduction in price if I left a negative review or said anything negative on social media. That didn't go over well. We paid the reduced price and you're reading this review. And the damage is condensed here for space, it's worse. The new owner? Never heard from him. I sung their praises in multiple reviews before and now I'll shout from the rooftops what they did to my home and the crappy work they did.

Edit on June 16: We are still awaiting resolution on a couple of issues with two of the shades. We…read moreshared the issues immediately after install. Spoke to Hunter Douglas directly and they said they would remake and needed the store to reach out. Waiting for resolution from the store. The review below was written with the trust that the store is working on it and hope it will be resolved soon as it has been a couple of months since the install. We purchased Hunter Douglas shades from JP Flooring and are very happy with our new shades. These are investment items for the house that we use everyday, so we didn't take the decision lightly. After a lot of research and talking to a few local dealers, we felt in the right hands with Stefanie. She never rushed us - she was always patient with questions and very knowledgeable about the product; she helped guide us and listened to our needs. This is a big store, but they have good people there who care about their customers. The experience we had was nothing short of white glove. We have recommended them to family and friends.

Extremely disappointing experience with JP Flooring. Run, Don't Walk Away…read more We hired them to extend and match our existing hardwood floors but were only shown a small handful of prefinished options that did not truly match. After installation, we later learned there were many post-finished/custom options available that should have been discussed from the beginning. Unfortunately, the installation quality was also very poor: * Damaged boards * Incorrect cuts * Damage to our original threshold board * Incomplete trim work around the fireplace * Uneven floor boards * Poor communication throughout the process We even paid for furniture moving, yet only one installer initially arrived, and I ended up helping move heavy furniture myself while recovering from triceps surgery. To JP Flooring's credit, the inspector they later sent acknowledged many of the problems. However, even the written repair summary initially left off one of the biggest unfinished items until we called it out ourselves. There are also uneven areas in the floor, and even JP Flooring's own reviewer stated they "may" settle over time because the baffles do not always line up properly, not exactly reassuring for a newly installed hardwood floor. At this point, we are still trying to get the situation corrected properly. Very frustrating experience overall, especially given the cost and expectations associated with professional hardwood flooring work.

Debora, Braden and the receptionist, the three people I encountered, were all exceptionally…read morefriendly and helpful. Debora steered me in the right direction regarding padding for underneath a Turkish rug and Braden cut it while I waited which was much appreciated.

We had a runner installed on our staircase and the installers did a phenomenal job. They were in an…read moreout in a heartbeat and left absolutely no mess. I much appreciate at the service and the efficiency.

Pros: Everyone in the West Chester store was great to deal with…read more The stain color on the refinish is beautiful. Cons: The refinish sanding on my existing floor is just ok....and on the new wood is not great.. I don't think it was sanded with the correct paper on the final sand. The project mangers communication skills were what really killed the entire experience for me. Good customer service is not rocket science.

Worst carpet experience ever! I have been in the Interior Design business for 50 years, and I have…read morenever dealt with such an incompetent company in my life, as I have been dealing with McSwains' over the past month. The carpet that was sent is all wrinkled, a chunk was out of the side, dirty, it is suppose to be 13'2" wide - what arrived is just 13' wide. I have called and called and called some more, and the management refuses to file a warranty claim. It apparent that the people working in McSwains' warehouse stretched the carpet out with improper handling. Carpet rolls should be put on a cardboard tube and wrapped in plastic. All that was done was to put some tape around the rolls and send it out. I have filled a complaint with the Ohio Attorney General's Office, and the Federal Trade Commission. McSwains' wants a restocking fee to take the carpet back - there is no way in hell that they are keeping any funds of mine or will I ever trust them again. Do yourself a favor and go elsewhere for your footing needs.

Just the best!!! I give credit where credit is due! They've done my whole house! Let me back up…read moreto 2 yrs ago when I needed new floors in my basement. After visiting and comparing several flooring companies, I ended up with Bowling's Carpet. Fast forward to now.... going through a home remodel, new flooring was now needed throughout the rest of my house. Much like before, I shopped around. No idea why because Bowling's was just better all the way around. Better prices, reliable, friendlier, better service, and provided an easy to read quote/proposal. Unlike other places where they were purposely being vague and hiding things. Oh, and don't let their "small" store fool ya, they still carry just as large of a selection as any other flooring store. Plus, it's a family owned business so why not support that instead?! Can I also add how patient they were with me? Selena and Stephen deserve a gold medal for putting up with my indecisiveness and borrowing just about every sample from their store! LOL. I waited 15 yrs to pick out the perfect new flooring for my house so the decision did not come easy for me and I was not going to settle. Glad I didn't. I LOVE my new floors!!!

Living in the area for over 15 years and we needed to put back the carpeting in two rooms. We…read morecalled Bowling's Carpeting and they were receptive to reinstalling our existing carpeting. They handled the situation in a very professional manner. The crew that did the work were very knowledgeable and knew how to work with carpet to make the room look like new carpet was installed. To my surprise they had a lot of different flooring options. I seen their business, but never went into their showroom. We have been looking for a company that would have product, installation and support. I see this business as the source for my future flooring needs.

I worked with Steve and he did an awesome job working with me and went out of his way to help me…read moreget exactly what I wanted. He is also a great communicator. I will definitely deal with Buddy's Carpet for future needs.

very friendly staff and very helpful I would definitely let…read moremy friends and family know to shop at this location or at any the Buddys flooringAmerica locations, they all have a great service and attitude pleasure working with them

My experience with McSwain Carpets and Floors goes back four years. My house was built by Fischer…read moreHomes and floors installed by McSwain. The quality of the flooring is very poor which is a builder issue which I have spent way too much time trying to resolve with Fischer Homes without success. But the installation is the responsibility of McSwain. Some of the immediate issues with the installation in late 2017 and early 2018 were addressed with minimal satisfaction. It seemed the best I was going to get even after much effort. However, there was a large area of flooring that was reinstalled after the closing because workers had deeply scratched the front hallway when they removed construction materials from the house just before closing. The area was about 28' long and from 4' to 1' wide. I questioned the method of installation at the time because it did not match the installation instructions that came with the boxes of material. McSwain assured me that it would not be a problem. Spaces began to appear between the strips about a year ago and have gradually increased so that the area of the hallway flooring 4' wide and 10' wide starting at my front door is unsightly. I contacted McSwain in early November 2021, I was told that I would hear back from the Contractor Manager soon. Repeated attempts to get any response from that Manager have had 0 results. I finally ordered a somewhat satisfactory 4' x 10' area rug to cover the entire unsightly mess. I am not sure what I will do if I decide to sell my home, but as of January 18, 2022 It seems I have little hope of getting any help from McSwain. I do not recommend using this business. I have photos which I sent to McSwain. I do not see a way to share them here.

Visited the Mason store, Joe waited on me...I should say til he found out I wanted carpet that was…read moreon sale (from ad). Being the only customer in the store when I got there, he helped me til a couple came in and he found out I was interested in the sale carpet and wanted pricing for install, pad etc. Then, he just walked away!! It was unbelievably obvious and rude! I realize there was a possibility of making more money with flooring that maybe wasn't closeout. But, it was so obvious that even the other couple looked over at me just waiting & holding the samples for 15 minutes while he talked on and on to them about their flooring needs.