I would recommend Floor Coverings International without hesitation. They are professional,…read morereliable, helpful, solve problems and reasonably priced. We had to remove carpeting from two bedrooms and a bath before extensive repairs. Then install new carpets. After I explained our project, Katie came to our house within 24 hours. She evaluated the areas and provided helpful suggestions on how to proceed and recommended padding and excellent carpeting. Katie then orchestrated the removal, clean up and installation new carpet after the construction. She reduced a tremendous amount of stress for us by assisting with this project. Oh, the carpeting is a fantastic improvement.

UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

Edit on June 16: We are still awaiting resolution on a couple of issues with two of the shades. We…read moreshared the issues immediately after install. Spoke to Hunter Douglas directly and they said they would remake and needed the store to reach out. Waiting for resolution from the store. The review below was written with the trust that the store is working on it and hope it will be resolved soon as it has been a couple of months since the install. We purchased Hunter Douglas shades from JP Flooring and are very happy with our new shades. These are investment items for the house that we use everyday, so we didn't take the decision lightly. After a lot of research and talking to a few local dealers, we felt in the right hands with Stefanie. She never rushed us - she was always patient with questions and very knowledgeable about the product; she helped guide us and listened to our needs. This is a big store, but they have good people there who care about their customers. The experience we had was nothing short of white glove. We have recommended them to family and friends.

Extremely disappointing experience with JP Flooring. Run, Don't Walk Away…read more We hired them to extend and match our existing hardwood floors but were only shown a small handful of prefinished options that did not truly match. After installation, we later learned there were many post-finished/custom options available that should have been discussed from the beginning. Unfortunately, the installation quality was also very poor: * Damaged boards * Incorrect cuts * Damage to our original threshold board * Incomplete trim work around the fireplace * Uneven floor boards * Poor communication throughout the process We even paid for furniture moving, yet only one installer initially arrived, and I ended up helping move heavy furniture myself while recovering from triceps surgery. To JP Flooring's credit, the inspector they later sent acknowledged many of the problems. However, even the written repair summary initially left off one of the biggest unfinished items until we called it out ourselves. There are also uneven areas in the floor, and even JP Flooring's own reviewer stated they "may" settle over time because the baffles do not always line up properly, not exactly reassuring for a newly installed hardwood floor. At this point, we are still trying to get the situation corrected properly. Very frustrating experience overall, especially given the cost and expectations associated with professional hardwood flooring work.

Debora, Braden and the receptionist, the three people I encountered, were all exceptionally…read morefriendly and helpful. Debora steered me in the right direction regarding padding for underneath a Turkish rug and Braden cut it while I waited which was much appreciated.

We had a runner installed on our staircase and the installers did a phenomenal job. They were in an…read moreout in a heartbeat and left absolutely no mess. I much appreciate at the service and the efficiency.

Never had the most traumatizing and awful experience like I did with McSwain Carpet & Floors. It…read morehappened with my first order with McSwain on Tylersville Road, West Chester for my carpet. I received a call that my carpet was ready for pick up, sent the installer to pick up the carpet and was told the carpet is not ready for pick up. This delayed my installation. Imagine calling to inform me that my order was ready for pick up, made a trip there and was told it is not ready I have to wait for another 2 days? Absolute incompetence! Placed another order, no one called me that my carpet was ready which I was told I will get a call once it is ready. I placed a call and was told my carpet is ready for pick up, sent the installer to pick up the carper and my installer was told the carpet has been picked up. I did not pick up the carpet. I placed a call to know what happened to my order and Jeanne told me they entered the wrong info that its been picked up when it hasn't been picked up and now I have to wait till Monday to make another trip to pick up the carpet. Such level of incompetence and utter disregard for customers time. Zero apology, Zero remorse, Zero explanation! Never had such a crazy experience before. This is the most incompetent, subpar, traumatizing place I ever dealt with. NEVER EVER will I come here to buy any damn thing nor my family. I'll do well to share my experience about McSwain anyone that ever talk to me about carpets. I hope that the head of McSwain sees this and is well aware of the folks running his business because this is the most bizarre level of incompetence.

We carpeted three rooms and had tile laid in our foyer with McSwain. From our fist visit to the…read moreTylersville store we were treated with nothing but great people. Kim, our sales rep was very helpful and treated us with courtesy at every step in the process. Our overall order was timely and accurate and the installers were extremely qualified and proficient. Plus, they were very pleasant to work with. They left our house in excellent condition as cleanup was great. We cannot speak highly enough about our whole experience. Jim and Joyce Dineen

Just the best!!! I give credit where credit is due! They've done my whole house! Let me back up…read moreto 2 yrs ago when I needed new floors in my basement. After visiting and comparing several flooring companies, I ended up with Bowling's Carpet. Fast forward to now.... going through a home remodel, new flooring was now needed throughout the rest of my house. Much like before, I shopped around. No idea why because Bowling's was just better all the way around. Better prices, reliable, friendlier, better service, and provided an easy to read quote/proposal. Unlike other places where they were purposely being vague and hiding things. Oh, and don't let their "small" store fool ya, they still carry just as large of a selection as any other flooring store. Plus, it's a family owned business so why not support that instead?! Can I also add how patient they were with me? Selena and Stephen deserve a gold medal for putting up with my indecisiveness and borrowing just about every sample from their store! LOL. I waited 15 yrs to pick out the perfect new flooring for my house so the decision did not come easy for me and I was not going to settle. Glad I didn't. I LOVE my new floors!!!

Living in the area for over 15 years and we needed to put back the carpeting in two rooms. We…read morecalled Bowling's Carpeting and they were receptive to reinstalling our existing carpeting. They handled the situation in a very professional manner. The crew that did the work were very knowledgeable and knew how to work with carpet to make the room look like new carpet was installed. To my surprise they had a lot of different flooring options. I seen their business, but never went into their showroom. We have been looking for a company that would have product, installation and support. I see this business as the source for my future flooring needs.

I worked with Steve and he did an awesome job working with me and went out of his way to help me…read moreget exactly what I wanted. He is also a great communicator. I will definitely deal with Buddy's Carpet for future needs.

very friendly staff and very helpful I would definitely let…read moremy friends and family know to shop at this location or at any the Buddys flooringAmerica locations, they all have a great service and attitude pleasure working with them