Edit on June 16: We are still awaiting resolution on a couple of issues with two of the shades. We…read moreshared the issues immediately after install. Spoke to Hunter Douglas directly and they said they would remake and needed the store to reach out. Waiting for resolution from the store. The review below was written with the trust that the store is working on it and hope it will be resolved soon as it has been a couple of months since the install. We purchased Hunter Douglas shades from JP Flooring and are very happy with our new shades. These are investment items for the house that we use everyday, so we didn't take the decision lightly. After a lot of research and talking to a few local dealers, we felt in the right hands with Stefanie. She never rushed us - she was always patient with questions and very knowledgeable about the product; she helped guide us and listened to our needs. This is a big store, but they have good people there who care about their customers. The experience we had was nothing short of white glove. We have recommended them to family and friends.

Extremely disappointing experience with JP Flooring. Run, Don't Walk Away…read more We hired them to extend and match our existing hardwood floors but were only shown a small handful of prefinished options that did not truly match. After installation, we later learned there were many post-finished/custom options available that should have been discussed from the beginning. Unfortunately, the installation quality was also very poor: * Damaged boards * Incorrect cuts * Damage to our original threshold board * Incomplete trim work around the fireplace * Uneven floor boards * Poor communication throughout the process We even paid for furniture moving, yet only one installer initially arrived, and I ended up helping move heavy furniture myself while recovering from triceps surgery. To JP Flooring's credit, the inspector they later sent acknowledged many of the problems. However, even the written repair summary initially left off one of the biggest unfinished items until we called it out ourselves. There are also uneven areas in the floor, and even JP Flooring's own reviewer stated they "may" settle over time because the baffles do not always line up properly, not exactly reassuring for a newly installed hardwood floor. At this point, we are still trying to get the situation corrected properly. Very frustrating experience overall, especially given the cost and expectations associated with professional hardwood flooring work.

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!

These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

No rating is deserved. Better late than never. I thought I posted here back in 2016. But don't…read moresee the post or maybe it was not approved? We had the Shaw Luxury Vinyl Floating Floor installed in the kitchen on 07/08/2016. We were billed for the sub-contractors to take up the fist layer of linoleum. Which they did not do! The sub-contractors would bring in one box of the tile at a time. In the end, they took off with all of the unused tile without leaving it with us. Let alone laid down tile that had imperfections. Which could've been replaced with the tile they left with. We paid for it! To top it off, two installers came. One did all of the work, while the other guy just stood around watching him. He wasn't going to do anything, because he was quitting the next day. Be forewarn that you don't know if your sub-contractors are going to do the right thing. No one from Harry's will come and inspect their work to make sure it is to your satisfaction. I will never do busy with Harry's Corner again or recommend them!

I should start this review by stating that Harry's Corner installed carpet in 3 rooms plus an 800sq…read moreft open basement for me 15+ years ago. That's why I went back. I had a quote for new carpet for the basement from Lowe's. Harry's was about $400 more, but after talking to the sales team (Rick - who wasn't impressive and an older gentleman who was a focused sales pro) I decided to go with them on this new project. We are replacing carpet in preparation for selling the house. I needed the older carpet stretched and new carpet installed. We struck a deal - they would stretch the carpet they installed so many years ago for free, if I purchased the new carpet for the basement. We shook hands and I paid the bill - about $2500. Forward to installation day, March 30 2018. Nope - cancelled. So Harry's sends the "B Team" the next day. These fools disassemble a gas stove for no apparent reason. They also tear the brand new baseboard off a section of the basement wall and throw it in the trash. Add to this the fact they tore apart a trim piece that had nothing to do with the carpet installation. And they "FORGOT" to wrap the stairs. Oh yes, and they wanted another $50 to take away the old carpet. Did they stretch the carpet? Nope - forgot that, too. Horrible service! My real estate agent called multiple times. We couldn't get these clowns to finish the job. I'm 1,000 miles away. Lesson learned - don't trust these guys if you're not looking over their shoulders. I couldn't get the carpet cleaned without it being stretched first (that was part of the conversation on day 1). We had to delay listing the house. In frustration I called the store. Spoke with Debbie - an "executive" with the company. She started by telling me she "knew everything" about my installation. Until I told her what I wrote above - then I got a story about how I, or my real estate agent, didn't call the right customer service number. Evidently talking to the sales guy (Rick) wasn't the right move. And talking to Debbie wasn't either. The level of professionalism is pretty low. I don't recommend this company at all. I'm willing to pay a little extra to support a local company. I'm willing to be flexible with the installation date. I'm patient. But I'm not going to be played the fool and I'm not tolerating sub par customer service. This whole experience was (and is - still working to get that baseboard fixed from half a country away) a disaster. You've been warned. Save your money and go to Lowe's like I should have. This isn't the local store that I patronized so many years ago. You can't go back and some things shouldn't go forward.

Pros: Everyone in the West Chester store was great to deal with…read more The stain color on the refinish is beautiful. Cons: The refinish sanding on my existing floor is just ok....and on the new wood is not great.. I don't think it was sanded with the correct paper on the final sand. The project mangers communication skills were what really killed the entire experience for me. Good customer service is not rocket science.

Worst carpet experience ever! I have been in the Interior Design business for 50 years, and I have…read morenever dealt with such an incompetent company in my life, as I have been dealing with McSwains' over the past month. The carpet that was sent is all wrinkled, a chunk was out of the side, dirty, it is suppose to be 13'2" wide - what arrived is just 13' wide. I have called and called and called some more, and the management refuses to file a warranty claim. It apparent that the people working in McSwains' warehouse stretched the carpet out with improper handling. Carpet rolls should be put on a cardboard tube and wrapped in plastic. All that was done was to put some tape around the rolls and send it out. I have filled a complaint with the Ohio Attorney General's Office, and the Federal Trade Commission. McSwains' wants a restocking fee to take the carpet back - there is no way in hell that they are keeping any funds of mine or will I ever trust them again. Do yourself a favor and go elsewhere for your footing needs.

I had carpet and luxury vinyl laminate installed in my home in April 2024. I am still going round…read moreand round with them to fix the laminate flooring in my kitchen and living room. Two years later back-and-forth back-and-forth and now they are not even taking my calls. I've given them everything they asked for pictures, a report from a certified flooring inspector that I had to pay for myself. But yet I'm still sitting here with floors that have large gaps in them from the floor just moving around so much. I have pictures. I have the receipt from the flooring inspector $375. I'm not made of money. That was our grocery bill for that month. I've had to buy area rugs to cover my floors because it's embarrassing. And let me tell you here this started happening less than six months after they installed the floor. DO NOT HIRE EMPIRE TODAY. They do not stand behind their product.

Very upset with my floors that we spent a lot of money on. I have a warranty but what good does it…read moredo when they don't respond. I have answered the questioner they requested and have sent all the pictures they requested starting on 3/926 and to date have note received a response 4-15-16. I have emailed and called and received service request # but nothing. This is very poor customer service no service. Would not rec this co

expert installation and great customer service following completion. I highly recommend this…read morecompany for your flooring needs

I have used John Brown Interiors (aka John Brown Carpet and Flooring) many times over the last 20…read moreyears for all of my flooring needs, and I have always been extremely pleased with the results of the jobs they performed -- starting with the professional sales persons and their clear, concise explanation of the work that was is to be done. The installations and follow up contacting me each time to ensure my complete satisfaction were far above the typical. Whether I needed carpet or hard surface flooring, they always gave me superior quality and service. With my busy schedule, I have not had the time or needed to go shopping at various stores for all varieties of flooring. John Brown and his team bring the store to me and furnish all of the samples I need to make the right flooring decisions.

Debora, Braden and the receptionist, the three people I encountered, were all exceptionally…read morefriendly and helpful. Debora steered me in the right direction regarding padding for underneath a Turkish rug and Braden cut it while I waited which was much appreciated.

We had a runner installed on our staircase and the installers did a phenomenal job. They were in an…read moreout in a heartbeat and left absolutely no mess. I much appreciate at the service and the efficiency.