We found ourselves unexpectedly moving in to my MIL's home after she moved into a nursing home,…read more and needed new carpeting in two rooms due to pet stains. We were on a tight budget, and working with Jakob to find the best fit for our finances was awesome! He did everything in his power to get the lowest price possible and was honest with us every step of the way. Definitely recommend Big Bob's and specifically Jakob! I also should mention the speed, efficiency, and honesty of their carpet contractors - One of them accidentally broke a glass ceiling light cover while bringing the tools in and, without pause, ran off to Lowe's to grab us a new one (on them obviously).

Horrible and irresponsible customer service by Ryan. I…read morecalled the store, Ryan answered. I said I am on my way, will be there by 5:50pm. He said he will be there and will close at 6pm. I just want to match the flooring sample I have with the one available at store, it's hardly 5 mins work. I arrived at 5:52pm and the store is closed already. This is very irresponsible customer service from Ryan. I drove 35 mins to visit the store and he closed it 10 mins early even though he knew I was coming. I did business with Big Bob's Store at Colraine avenue and they were very sweet. I would not recommend this highland Avenue store if you care about receiving a good customer service.

Debora, Braden and the receptionist, the three people I encountered, were all exceptionally…read morefriendly and helpful. Debora steered me in the right direction regarding padding for underneath a Turkish rug and Braden cut it while I waited which was much appreciated.

We had a runner installed on our staircase and the installers did a phenomenal job. They were in an…read moreout in a heartbeat and left absolutely no mess. I much appreciate at the service and the efficiency.

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!

Customer service from the get-go. Set up a time to go in and talk with John and look at flooring…read more Had our measure previously so we were ready to pick out flooring. #1 Easy to setup. #2 Great selection for any price range. #3 Quick follow up with a quote. #4 Got us on the schedule. #4 Showed up when they said they would. HUGE in this day and age with customer service. #5 Calvin was the main guy flooring and Brian was #2.They were exceptional at the art, worked hard, and friendly. #6 We had a spot that needed to be swapped out after instal. They showed up a couple days later and replaced the board. Would highly recommend this crowd! Love my floors!

I recently contracted with Weickert's Flooring to refinish wood floors in my 160+ year old home. I…read morewas extremely pleased with the end product. They floors are even better than I could have ever imagined. The process involved getting an initial pricing estimate where the floors were measured for a full quote. I also got quotes from 3 other flooring companies and Weickerts were either price comparable or more competitive. My only complaint with the process was in the period after the quote and prior to booking. I had some followup questions and left multiple messages for the estimator. After the 3rd message, I mentioned something to the receptionist and she had the owner of the company call me to address my questions. I ended up booking my floor refinishing during a promotion associated with Small Business Saturday. Not sure how often they offer discounts on services but definitely be on the outlook as I scored 25% discount off of quoted price.

Can't say enough good things about our experience with everyone at Big Bob's (Latonia) . Austin,…read morethe installer was very timely and honest about arrival times. And he was also honest about his arrival time on the day that they finished the job. They were also very friendly, clean and tidy, in terms of how they left the basement. At the store , Bobby was also wonderful to deal with. Did great with the pricing and estimates of what we were looking for. There was never any mystery about the cost.

We visited a couple of flooring suppliers before Bob's in Colerain. All had the same carpets but…read moreat much higher prices, and all had typical over the edge sales people. At Bob's we met Patrick who was terrific--he just gives you the facts, really listens, answers questions and doesn't exhaust you with cheesy sales tactics. He helped us find the perfect flooring for our needs. The install team, Rob and Bobby, were amazing! They were professional, friendly and super hard workers who did a meticulous job. We are beyond impressed with Big Bob's and highly recommend. Thank you!!

I was visiting my aunt from out of state and my dog ate her carpet, the padding, and part of the…read moretack strip. I called Bob based on the Google reviews, and he came out the next day. He completed the repairs for the cost he quoted me, my aunt was very happy with his work, and I didn't need to replace a room of wall to wall carpet. Bob, thank you for the prompt service, great work, honest and reasonable pricing! I am thrilled that she was so happy!

Our 8 month old Golden Retriever did a job on our carpeting (where it abuts the hardwood), in two…read moreplaces. As our house is open concept, I did not want to have to replace an entire floor of carpeting. I found Bob's name, and just called to see if repair was possible. He came when he said he would, he repaired both spots of carpet destruction, and he charged what he had estimated. He was very nice and did great work at a reasonable price. Bob was a great help to us.

We had new great room carpeting installed less than two years ago. Although the selection was good,…read moreI am not happy with the installation and wear. Bush installation crew came back to address obvious seams, fraying edges and raveling. I have learned to live with it, but can't wait until I can justify replacing it. I will not be using Bush nor would I recommend them. The seams continue to fray and are a constant reminder what a poor choice I made.

Very pleased with the quality of our new carpet - it looks beautiful and feels great to walk on!…read moreOur installation crew was fantastic - James, Cindy, & Joe. They were friendly, professional, punctual, & communicative. Our new condo was left in very neat condition & as I had to leave for a meeting at work before they completed, they even took the extra time to make sure our home was locked up by leaving through the garage. I really appreciated the extra consideration since I had told them they could leave the door unlocked if needed since I'd be home soon after they finished installation. Overall - highly recommend & would use again!

We wanted to go from carpet to wood floors. We knew that there was wood underneath the carpet but…read morehad no clue what shape it was in. To make along story short, we called, tore up the carpet and found out the wood was in good condition. Kevin came out and explained the options and the process- very knowledgeable and completely answered all questions. The bid came in with several options to consider how we wanted to proceed. 5 stars so far! We decided to have the work completed after the new year. We put in a deposit (too low by mistake) and then I realized and called to correct it - they realized the mistake but weren't even going to mention it. Still 5 stars, customer service has been great! So I will definitely update after the floors are finished, but I am feeling good about the experience so far!

Wonderful experience for our first home project. The floors look amazing. They matched them exactly…read moreto our existing floors that we wanted to continue into our bedroom. The employees were so nice and I felt so comfortable with them. I could tell that both of the employees who I talked to while they were working really cared that we liked the finished product. I have two anxious dogs and they barked allll day while they were working. They said to not worry about it and that they understood. Thank you!