Amazing family owned business for your flooring needs! Their team, timing, quality and pricing were…read moreall great. We would use them again!

Had a wood floor installed. Dawn Marie was very helpful and patient giving us numerous quotes due…read moreto our changing request. The installers were professional and polite. Very happy with the end result, so happy we are having them do the carpet in the basement and stair

Edit on June 16: We are still awaiting resolution on a couple of issues with two of the shades. We…read moreshared the issues immediately after install. Spoke to Hunter Douglas directly and they said they would remake and needed the store to reach out. Waiting for resolution from the store. The review below was written with the trust that the store is working on it and hope it will be resolved soon as it has been a couple of months since the install. We purchased Hunter Douglas shades from JP Flooring and are very happy with our new shades. These are investment items for the house that we use everyday, so we didn't take the decision lightly. After a lot of research and talking to a few local dealers, we felt in the right hands with Stefanie. She never rushed us - she was always patient with questions and very knowledgeable about the product; she helped guide us and listened to our needs. This is a big store, but they have good people there who care about their customers. The experience we had was nothing short of white glove. We have recommended them to family and friends.

Extremely disappointing experience with JP Flooring. Run, Don't Walk Away…read more We hired them to extend and match our existing hardwood floors but were only shown a small handful of prefinished options that did not truly match. After installation, we later learned there were many post-finished/custom options available that should have been discussed from the beginning. Unfortunately, the installation quality was also very poor: * Damaged boards * Incorrect cuts * Damage to our original threshold board * Incomplete trim work around the fireplace * Uneven floor boards * Poor communication throughout the process We even paid for furniture moving, yet only one installer initially arrived, and I ended up helping move heavy furniture myself while recovering from triceps surgery. To JP Flooring's credit, the inspector they later sent acknowledged many of the problems. However, even the written repair summary initially left off one of the biggest unfinished items until we called it out ourselves. There are also uneven areas in the floor, and even JP Flooring's own reviewer stated they "may" settle over time because the baffles do not always line up properly, not exactly reassuring for a newly installed hardwood floor. At this point, we are still trying to get the situation corrected properly. Very frustrating experience overall, especially given the cost and expectations associated with professional hardwood flooring work.

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!

These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

5 Stars! We highly recommend DCH Flooring for your needs!…read more We have been fortunate enough to have found Dan, with DCH Flooring and have utilized him for over 15 years in both our personal home (basement and family room carpeting), as well as, our 20 year Disaster Restoration business. Dan with DCH Flooring has serviced many of our clients' needs over the years that had been affected by water damage and subsequently in need of new flooring. All of our customers have been extremely pleased with their services too! S. Jackson, DryPro, Cincinnati, OH

I shopped around quite a bit to find someone to install laminate in the upstairs floor of my house,…read morefrom Craig's List contractors to big national chains. All of them were either unreliable - not showing up to provide an estimate and behaving unprofessionally when they did arrive - or grossly overpriced. Sometimes both. I almost cancelled the project completely before stumbling upon A Step Above on a Google search for hardwood flooring. I'm happy I didn't give up. Their staff is completely professional, the selection of wood and laminate is solid, and their installers are friendly. The sales staff isn't pushy and they had a crew on the job within a week of our selecting the laminate. I can't recommend them highly enough.

From the owner: Carpet, hardwood, vinyl, tile, laminate, ceramic, stone, metal, sand and finish, restoration,…read morecustom borders and flooring, reclaimed hardwood

This business was not open at 1:30pm on Saturday even though the hours say open until 3:00pm.read more

From the owner: Family owned and operated, our flooring company has been serving the local area since 1989. We use…read moretop brands for our residential and commercial customers, including Shaw, Mohawk and Bruce. We also offer carpet and hardwood floor installation services. Looking for ceramic tiles, laminate or vinyl flooring? Stop in our show room and we can help you choose the look and installation services that are best for your home, business and budget. Call us today!

Wayne and his partner arrived early (they called first) and were finished in under 40 minutes for 3…read morerooms. Great service. I initially booked on their old website and they honored the special rate I saw. The carpets look great and dried pretty fast. Would for sure call them again.

From the owner: Welcome to ProDry Floor Care of West Chester, your premier destination for professional low…read moremoisture carpet cleaning services in West Chester, Mason, Liberty Township, Lebanon, Maineville, Loveland, Sharonville, Blue Ash, Montgomery and surrounding areas. With our cutting-edge techniques and eco-friendly solutions, we're dedicated to revitalizing your carpets while minimizing drying time and environmental impact. Our skilled team delivers unparalleled results, leaving your carpets fresh, clean, and ready to enjoy in no time. Experience the difference with ProDry Floor Care of West Chester - where innovation meets excellence in carpet care. Contact us today for a consultation

I had a whole house flooring install. the flooring was good but the trim install was horrible. the…read moreinstallers did not cut corners correctly and the materials used were below normal standards. When cleaning the floor any liquid used to clean the floor the trim swelled up and warped. The store manager came to my home promised to reinstall new trim. After several attempts and the run around he did not follow through and left me with a horrible install job. Shame on them to ruin a $10,000 floor job. I would not recommend using their services you would be better to take your money somewhere else. Bad product, bad install and bad very IManager Service!

This has got to be the noisiest non-rebound bedroom and hall carpet padding and carpet I've ever…read morebought!!! Like walking on packing bubbles!!! Its been several months and its still noisy!!!