Comically atrocious customer service. Easily the worst I've ever been treated in recent memory. The…read moremanager, Jeff Green, has spent half a century selling carpet, and the unsavory stories abound in the industry about his character. (I checked in with a couple other shops.) Then again, I suppose carpet salesmen are not always known for their integrity. (Buddy's Carpet Barn, anyone?) Anyway, I'd steer clear.

We have been doing business with Dayton Carpet Liquidators for over 20 years. They have excellent…read moreflooring products at a reasonable price. They have been very helpful in making sure we get the right carpet for our home, and encouraged us to take samples home to that end. The owner, staff and installers are all professionals focused on great customer service.

The only reason they are getting a 4 star review is because of Chuck Thomas!…read more We had a flood inside of our home. Our neighbors hired Rite Rug for their flooring. The initial salesman that we encountered was Chuck Thomas, and he was extremely informative. The neighbors recommended a different salesman, and he showed up in the middle of our conversation and took over. We actually ended up going with the recommendation that Chuck had. We worked with the other salesman for pricing and installation. We special ordered our flooring and knew it would be a couple weeks. I called one week in advance and scheduled for install and was told it would be OK. The day of installation nobody showed up and there was no phone calls. I called the salesman who told me my phone was not accepting phone calls. Said our flooring was not in stock yet and he would call me back with an install date, which never happened. Then blocked my phone number or stopped responding to my two additional text messages that I sent. We went into Rite Rug due to no response and no call back from the salesman, and encountered Chuck Thomas again, who actually took the time to sit down with us, look at our account, and see what the holdup was. He informed us that we were, in fact, already scheduled for install (which we were not informed of by the previous salesman), he reviewed our entire account, submitted our credit that was due to our account due to a difference in square footage coverage, that also was not addressed by the previous salesman. He reviewed the install supplies and added some things that were missing. He then printed everything out for us along with writing down the install date and his initials. The installation crew were absolutely amazing. The floors are beautiful. We highly recommend Rite Rug but even more so we highly, highly recommend Chuck Thomas.

I don't understand how this company is in business. We went to their store because we wanted…read moreflooring. Our salesman gave us samples and prices, came out to measure, and we never heard back. We've called no less than ten times in the last month. We still have no estimate for the project. ​​I've never seen anything like this in my life. If I can't trust you to return a call, how can I trust you with my home? One would think Rite Rug wants to sell flooring, but apparently not. Don't waste your time with this store.

Dan the Carpet did an outstanding job on our flooring project. This was a complex install across…read moremultiple rooms, many of which had challenging round corners that required real precision. The execution was excellent. Every transition and curve was handled with care, and the final result looks phenomenal. We are a military family, and supporting veteran owned businesses matters to us. Dan is a veteran, and that integrity, discipline, and pride in workmanship showed throughout the entire project. What stood out most was the preparation and follow through. A lot of research went into finding the right flooring for our family, not just something that looked good. We were very intentional about choosing a healthy option for young kids, and Dan took the time to find the perfect fit. We landed on TrueTouch Evolv Flooring, which is 100% waterproof, made with real wood and natural oils, allergy free, fully recyclable, and free from synthetic materials. It checked every box for health, durability, and design. His team worked diligently to get everything done, even over the holidays. Communication throughout the process was clear and responsive, timelines were respected, and expectations were managed well. This was not a simple job, and it was handled with professionalism from start to finish. Highly recommend Dan the Carpet for anyone who wants quality work done the right way.

We wanted new floors in 2 bedrooms, 2 baths and our kitchen. These people were quick to come out…read moreand issue an estimate. Their price was very competitive but they were also quick to get us on the schedule, get the installation done and it was very professionally done. I am very satisfied. I would recommend these people to anyone wanting some one they can trust. Our installers were Chris and DJ and they were the best! They respected our house and our timing.

I used Bockrath's rug cleaning service for my oriental rugs. They came back almost unrecognizably…read morebright and clean. The colors seemed to glow as if brand new after over thirty years on the floor. Cameron, Brad and Marshall were the pick up and delivery guys for me, and they were so careful with my antique furniture, and measured the rug and my room for perfect placement of things. I highly recommend Bockrath because of this element of their service.

I just had my carpet replaced in three bedrooms and the entire basement, including the stairway…read more When I looked at the samples, I was worried about how the big picture would look. However, Doug Bockrath was very helpful in picking out the samples. Also, I wanted a new area rug for my family area along with a matching round one for under my breakfast table adjacent to my family area. They did not have a round one, but their in-house crew was able to take a second rug just like the one I purchased and cut it into a round and seamed it along the entire edge. It looks amazing! Kudos to their in-house people that did this. They were fantastic. Lastly, their crew that laid the carpet did a great job matching the seams. They were very courteous, cleaned all the mess and took it with them. I was also pleased that they moved my big furniture for me. A big shout out to Art, James and Anthony! Overall, everything was a great experience, and I highly recommend Bockrath Flooring.

upfront with prices and considerations. Doesn't give time frames that are rosy…read more Started out helpful but when we asked about other products didn't seem enthusiastic. So if you want what they have in stock they'll happily help...

As a classroom teaching having a nice quality carpet is essential across all subject areas and…read moregrades. I have always loved bringing kids to the carpet for a read aloud or any type of small group lesson. The staff at Pages flooring has been helping create this "home" atmosphere in my classroom for the past couple of years. They are always willing to search their carpet reminents for just the right size carpet and style for my classroom free of charge. Their support is priceless. They have quality products that are perfect for any home and school. Thank you Pages flooring!